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Hawkinge's Surgery

  1. Folkestone
  2. Folkestone Doctor

Reviews, get directions and contact details for Hawkinge's Surgery

Address: 99 Canterbury Rd, Hawkinge, Folkestone CT18 7BS, UK
Phone: 01303 893381
State: Kent
City: Folkestone
Zip Code: CT18 7BS

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related searches: Patient Access, Harbour Medical Practice
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Reviews
Whilst understanding there is nationwide issues with GP shortages my whole experience with hawkinge & ealham valley practice can only be described as appalling, having been with this GP practice for over one year i have yet to see a GP, countless phone calls to make an appointment and again and again and again told no, call back the next day, go to walk in centre or accident and emergency, telephone staff who have no time for you and just want you off the phone. Im left speechless and this level of service which seriously needs looking at and changing as quickly as possible. The only reason i would use the GP service is for GP related issues and not walk in centres or A&E, my health is important and nipping any issues with my health is critical. Any contact with this surgery has made my health worse through sheer frustration and stress.
Phoned today after being told by 111 to enquire with a local GP practice about an urgent in-person consultation. Phoned here and spoke to someone who was entirely unhelpful, seemingly rude and, in essence, told me to go elsewhere. I am frankly shocked.
Totally incompetent, took them over 4 months to submit a referral form I'd completed and handed in to reception after several phonecalls asking about it.
Always impressed and happy with the service I and my family receive. All of the support staff are friendly and kind not atall the stereotype of a doctors Rottweiler receptionist they just don’t exist at this surgery. Thank you so much you all really make a difference x
This practice has the most abrasive staff especially front of house i have ever seen, Rude and unhelpfull on the phone and even worse in person, there are many very poor recent reviews about this, all have disappeared except the 5 star reviews years ago, whys that then ? My wife put her repeat in a week or so ago with a mask on and was shouted at as if she;s a child " get out " get out " we are ALL under pressure, who do these people think they are ? Disgracefull.....
Would just like to Thank Hawkinge Surgery for all the help and support they have given us as a family and especially for the treatment of our youngest daughter. A huge mention for Dr Ola for being such a kind, thoughtful and caring professional. He is an absolute credit to the practice! Also a special mention for Lucy Crippen for helping us with letters and referrals. I am so glad my family and I are under the care of such a fantastic team of Health professionals. Many Thanks. Mrs Nash
Please can the GPs talk on the phone rather than on speaker phone as the rooms echo badly & it becomes near on impossible to understand what is being said. Otherwise helpful today!
All staff friendly
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