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Happy Valley

  1. Tenterden
  2. Tenterden Food

Reviews, get directions and contact details for Happy Valley

Address: 9 Grange Rd, St Michaels, Tenterden TN30 6DL, UK
Phone: 01580 762236
State: Kent
City: Tenterden
Zip Code: TN30 6DL

opening times

Monday: 5:00 – 11:00 PM
Tuesday: Closed
Wednesday: 5:00 – 11:00 PM
Thursday: 5:00 – 11:00 PM
Friday: 5:00 – 11:00 PM
Saturday: 5:00 – 11:00 PM
Sunday: 5:00 – 11:00 PM

Update Info

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Reviews
Ordered our food for delivery at 18.05, and told it would be 1hr to 1hr30 - understandable and acceptable on a Saturday evening. At 8pm, we still had no food, and when we contacted for an update, I was told it was then being cooked. I expressed my dissatisfaction, as it would still be a 10 minute drive for delivery, making it over 2hrs wait. I was offered with a £4.90 discount - an absolute insult. Given our order was over £60. It wasn't even 10%. At 8.35pm when our food still hadn't arrived we were greeted with nothing more than 'sorry we're busy'. This I understand, but had we of been informed when we placed our order it would be such a wait, we could have said yes/no... and we're now 1h- 1h30 later than we were advised - A total of 2h30 after ordering. Felt like we were completely fobbed off. No consideration for customer service and inconvenience and the fact we had 2 children waiting for their dinner, just an 'Ah well, we're busy'. Poor customer service. Thankfully the food was enjoyable, but given this experience we won't be using them again, and will steer anyone we know well clear of using them. Happy to take the cash and no sh*ts given about customer dissatisfaction, customer loyalty or retainment.
Went in a couple of weeks ago, was told my food would be 5 minutes at 5 to 8, shop kept taking orders and left me sitting for 45 minutes. Finally got my food at 8:45. Kept telling other customers their food would be 5 minutes too rather than being honest. Also highly unprofessional and girls behind counter bitching about other customers while they are on the phone. This is my usual Chinese I have used for the past 3 years but will never use this place again after what I witnessed. I can understand they get busy however the nastiness between the girls towards customers was completely unacceptable and off putting.
As a family we have been using Happy Valley as our preferred choice of Chinese cuisine for over 15 years now. It has changed ownership a couple of times and the food has always remained consistently excellent A great choice of dishes available on the menu and all are very tasty indeed. We normally have the food delivered and this is unfortunately the area that loses 1 star, it can be a bit hit and miss, sometimes slow and other times it arrives pretty close to the quoted time, occasionally they will get some of the order incorrect, however on the rare occasion this happens they are very quick to fix the issue. If you want great tasting Chinese food, then I can highly recommend Happy Valley, excellent service and very friendly.
First visit here, drove there and ordered, very long wait.Worst Chinese we have had in years. £32 for 2 people Mixed Curry was nearly all hard vegetables, spot the meat, about 2 prawns, 2 bits of chicken, 2 bits of beef and 2 bits of pork, Wow! Dry old rice looked overdone. Beef and onion, the beef was tough. Salt and pepper prawns, the batter was soggy, Not worth the money or the petrol used. Won't be using here again, We would sooner drive further to Willesborough for a Chinese meal that wipes the floor with this place! Parking: Not a lot of parking near the place
Just had a takeaway from here, all dishes looked the same colour, was VERY expensive.. now half the portion for double the price! Will not be going back! Also doesn’t taste very nice!!
I was told my take out would be half an hour. When arriving it was in the cool box behind already done so on arriving home it was already COLD. The girl on the desk got the amount wrong and wasn’t helpful at all. The crispy beef was a stodgy stuck together mess. The salt and pepper prawns were soggy batter laid in a bed of onions to fill the pot. The sweet and sour chicken Hong Kong style was very small battered pieces of chicken that truly wasn’t chicken as had no resemblance to it at all, The worst Chinese I have ever had
It's one of the nicest tasting Chinese take away in Kent that I've found in the last 17 year. To the point I will travel over 30 miles to come get one if I want chinese, but since the lock down prices have gone right up and it's now made it a little too expensive to travel all that way and order a meal which I use to be able to get a hand full of dishes for £20 now I can barely get 3 so we don't have it as much.
Quite possibly the worst Chinese take away I have ever had the misfortune to order, definitely the most disappointing. No problem with the delivery time, that was quite quick but the food was terrible. The chicken balls were like warm and swimming in grease it literally oozed out when you touched one, the ‘sweet and sour’ sauce was more of a very watery tepid brown cup of vinegar. The Kung po prawns were more like tasteless plankton in batter and the Kung po chicken was no better either. The special chow mien looked good at first sight but turned out to be anything but special and completely devoid of taste! Finally the salt and pepper ribs were.... well I’m not sure how to best describe them, save to say that I couldn’t eat them and so offered them to my dog, who refused to eat them as well!!!! Overall a complete waste of money and an insult to my tastebuds. I will certainly never be ordering from them Again.
Very mixed. Arrived at 6pm this evening. Very polite pleasant girl taking order. Advised food would be 20 minutes. Several customers came in to collect orders which weren't ready for them. One couple in front of us waiting for ages. Two girls on counter. At one point everyone's name was re-taken and girls went into kitchen with list, no explanation given. We waited 45 mins. No apology made at all despite something clearly not going well with food timings. On the plus side, the food was lovely once we got it home. Last time we had a takeaway from there one dish was absent. So... Disappointed but ok in the end. May try somewhere else next time. A simple apology/ acknowledgement would have made a big difference: the girls are young so it should have come from owners/ management. Didn't seem fair to make a complaint to the girls in front of a large group of customers- assume others felt the same as they said nothing but also looked quite fed up.
Terrible service - ordered at 6pm, told to collect at 6.30pm. It’s was not ready and told it would be 7pm waited. Then told it would now be 7.30pm - went home and came back. Came back to be told they would only then start cooking it and asked to wait another 20 minutes so waited. Then went back in to be told they have just started cooking. TOTAL SHAMBLES Got refund and fish and chips - super quick!
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