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Hallgarth Surgery

  1. Shildon
  2. Shildon Health

Reviews, get directions and contact details for Hallgarth Surgery

Address: Cheapside, Shildon DL4 2HP, UK
Phone: 01388 772662
State: County Durham
City: Shildon
Zip Code: DL4 2HP

opening times

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 7:30 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
My husband and I have been cared for by the people at Hallgarth Surgery for over 20 years. They have always treated us with respect, kindness and maintained our dignity. Nothing is too much trouble and the nursing staff and Dr Harley in particular demonstrate an understanding of ageing and the problems it brings. We would never consider going anywhere else.nThank you.
Canceled my medication without warning and left me without, leaving me to go into active withdrawal from them. They resolved that for one week and did it again as I am only on weekly meds due to mental illness. Have made a formal complaint as they seem to not care and have also left a CqC complaint.
Had an appointment on the 29th of October and the took some pictures to send off to the hospital and 8 days later I rang them for my results as someone was supposed to be getting back to me 3 days after my appointment but no one did. I was told the photos weren’t sent off and would be sent off that day 6th of November. Was told yesterday 14th November that someone would call me that day when I rang them on the morning to tell them again that I hadn’t had my results. Rang them 4:30 yesterday afternoon to say no one has rang me to be told that the doctor has gone home and will call me tomorrow morning today. I am still waiting for a call and no one is answering the phones.
Appointments are difficult to get and you usually never see who your were told you were going to see. And when you do get down there, the waiting room is usually empty, no appointments available, huh?nAnd yes, they will just suggest 111 when you can't get an appointment.nnIf you have anything on your record that they should know prior to appointment or calling you up to practically demand you come down for review, they will ignore your wishes. You can tell them you don't want reviews but they will ask for one anyway.nnPrescription line is rarely answered anymore, you have to leave your details and prescription items and pray they processed them correctly. Far too often they get them wrong, meaning they casually waste NHS time, money and resources without a single regret. The pharmacist there also needs investigating or taken down a peg, she is far too involved with prescriptions, making changes without patient knowledge or asking and then demanding you to come down and see her about it and then you never see her, she will flog you off to a nurse instead. Beware of her big time, far too meddling for her own good!nnThe reception staff will indeed happily gossip for a spell before letting you in or ask why you are here and I don't care for the ones who look over the receptionists shoulder when you are setting up appointments etc, we are entitled to some privacy and your casual curiosity is not welcome. Some of them down there legitimately do not know how to use the phones, how were they even allowed to be hired? And if that is the level of competency you can expect from someone handling the phones, then let that set the standard for the rest of the staff there.nnDo yourself a favour and use another surgery, it may be more difficult to do so but surely they cannot be any worse than this lot?
Absolutely shocking. Wish I could have stayed with my doctors in Newton Aycliffe! They say ring at 8:30 for an appointment but at 8:31 they have no appointments. Phone rings constantly till you give up. Appointments booked with a doctor are with a nurse who says yes you need to see a doctor ring up tomorrow to see one?!? Reception team are so rude and ignorant and seem to think they are god, trust me hun the dog muck out side gives me more respect. Takes over a week for them to realise my repeat meds. They take bloods then say they’ll get in contact then after a couple weeks they say it’s your responsibility to phone back up even thou they say they will ring. I suffer with seizures and they passed it off as hunger pains?!? 3 weeks later admitted into hospital and diagnosed with FND. Absolutely useless! They can’t tell the difference between their elbow and behind.
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