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Golden Palace

  1. Cheltenham
  2. Cheltenham Takeaway & Fast Food

Reviews, get directions and contact details for Golden Palace

Address: 3 Station Road Bourton On The Water , Cheltenham GL54 2ER, GLS, GB
Phone: 01451 810261
State: GLS
City: Cheltenham
Zip Code: GL54 2ER

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Reviews
Ordered from this place, received the food late, chow mien was greasy and not mixed at all, just noodles with a layer of "chicken". opened the beef and found a black long hair, was not impressed. Rang, no answer. Do NOT order from this place. Too expensive for the quality of the food, should be a third of the price.
I should've read the reviews before trying this place. 2 hour wait for an oily mess. I don't like wasting food but I threw most of it away, if I had eaten much more I would have been ill as it was so so oily. Puddles of oil on the surface of everything and on the outside of the tubs. Ribs were really dry, chips were cold and when ringing to chase the order the man on the phone just fobbed me off saying 5 to 7 minutes. Try another half an hour, why lie just tell the truth.
Awful place. Silly me ordered on just eat then paid cash. Was ready for collection way before the time they stated. Had a notification to say the food was ready to collect, arrived 5 minutes later. When I arrived home the food was cold not warm, chips were soggy and prawn crackers were soft and were stale. Rang the restaurant for fresh food or refund and they refused. Cancelled the order on just eat so it looks like we didn’t get our food. My partner then went to the shop where they then said they couldn’t speak English and we were liars.
Awful service! Rang to cancel an order straight away and was told rudely “no no no cancel! Bye!” And the man hung up! No explanation or anything. I have never experienced such poor customer service. I rang back to find out what was happening and no answer… they’ve blocked our number! Absolutely disgusting!!!!
Absolutely shocking disgusting service 2hrs late no answer there phone once food come it was stone cold and tasted like it had been sat for ages and the wong tongs had no filling was just folded filo pastry wouldn't order from here again was a loyal customer
Order food here 6/1/2020, asked if he used the chicken balls out the fridge which look like they've already been cooked and exposed to all sorts of bacteria, and to amazement the Asian guy that runs the place forgot how to speak English. Will update tomorrow if I get food poisoning
Absolutely shocking. Worst Chinese I've ever had hands down and was a rip off. All veg looks old, most thinks burnt, no seasoning on salt and pepper, bland sauces. Honestly terrible. Wouldn't last where I live.
Awful. Food was rushed. Delivery time was 55 minutes, delivered in 20. Chicken balls were overcooked. Spare ribs were dry and covered in sauce at the same time. Wontons were just folded pastry with no filling. Pineapple fritter was greasy and overcooked. I'm never ordering from there again. And the delivery driver couldn't find my address even though I told him exactly where I live twice on the phone.
One star is too generous, ordered a couple of times through just eat and it’s always late, this time it just didn’t turn up. Kept calling the restaurant and they kept saying “2 minutes” and then hanging up. Absolutely shambles of an establishment that deserves to go out of business.
Amazing experience! Will definitely order again. We were quoted 1hr 15mins and came in 35! If I’m being honest I’m shocked at the other reviews, claiming they wouldn’t answer the phone or the food took forever to come, but from my experience that couldn’t be more false from the truth! Also the food was beautiful. Overall a very positive experience and would totally recommend!
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Golden Palace map

Directions to Golden Palace with public transportation

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