Gina Conway Salon Spa

Been here twice, bustling salon, in department store. Lots of smiles upon entering, they even give you coffee/tea while you wait. They use Aveda products so it's norishing and botanical and your hair doesn't just feel good on the outside but inside too. Kliff the creative colour director did my consultation and colour and ended up eith catwalk hair. Talked me through all the styling products too. Was in safe hands and highly recommend!

Bad experience. Not a warm welcome when entering. Cold water when hair being washed. No refreshments offered, only when the treatment was coming to a end. Curls fell out by the time I got home. Very rushed! Got the price wrong when going to pay, and when the price was corrected, I still have been overcharged according to my bank account. Will not be going back. Used to be a very pleasant place to have your hair done around 5years ago, but sadly has declined.Service: Blowouts

It was my birthday and they messed up with their booking system and they did not have me down for my pedicure which I had booked way in advance for my special day. They did not offer any special compensation other than the 25% off next visit which I had already that was not used for the messed up visit. I would've expected a bit of compensation and I did not feel they truly understood the gravity. I won't be going there again.Service: Pedicure

I got my dates mixed up and arrived a day early. I had not realised until Gina had greeted me apologising for being two minutes late and explained why. I was absolutely thrilled with the service, my consultation, cut and blow dry and it was a fun experience. I have found a salon that I am excited to return to.Services: Hairstyling

I came to Gina Conway Wimbledon because a Buyagift voucher I’d bought a while back needed using. This meant I could have an Aveda facial, body massage and mini-manicure – a package that would have been well beyond my current resources had I not understood it was all pre-paid. The spa salon experience was good and the therapists lovely, so I had a really chilled afternoon... … until a 'misunderstanding' occurred at the desk when I wanted to leave, and I was told to pay an additional £120 on top of the voucher cost! Having returned to the Buyagift website I can see that the cost of the voucher has increased substantially since I purchased it, but I am not necessarily saying that was the reason for my supplemented bill, which at the time struck me as failure to read what the voucher covered. Although this brought me back down to earth with a bump setting off a mixture of anxiety and flight or fight responses in my previously relaxed body, to her credit manager Melissa sorted out the issue of the unexpected charges promptly, and in a way that helped to restore my positive view of the business hence 5 stars have still been awarded for the quality of the treatments I received. I know that I won’t be able to come here again now and I’m not even sure I want to anyway. But I would definitely recommend Gina Conway Wimbledon as a great place to indulge in some self-care, based upon my overall experience on this afternoon's visit.

Jo is fantastic & I highly recommend. She only does cutting & her expertise in this area shows. I'd gone to her after having a terrible cut at another salon, which I'd mistakenly walked into as I couldn't get an appointment at Gina Conway's before an evening event. She spent time explaining exactly what she would do to fix it & reassured me on the final result. I felt very anxious, as it was going to be shorter, but she made me feel at ease & I'm very happy with the results. Will be going back in a couple of months for another trim. Thanks Jo! Additionally the reception staff are so lovely and I had a wonderful head/shoulder massage at the start - just a really nice experience all round. Thank you team Gina Conway! Service: Hairstyling

If I could rate this lower I would… but it wouldn’t be fair to the person who did my nails as she was very sweet to me and the amazing massages they gave to me. I wanted to get my hair cut and curled, but instead I got uneven hair. The curls went away in one day due to almost no product being used to keep the curls in for longer. I had to get my hair cut again at home due to the fact that it was so visibly uneven once the curls had gone. I was even charged extra for long and thick hair which I wouldn’t have minded if they had just done it properly. Couldn’t believe a professional has done it so bad, and I wouldn’t come back here again. This is so unfair due to the lovely manicurist who did my nails.Services: Hairstyling

I have gotten my hair done here for some time. It has always been decent to quite nice. So I decided to try out their nail services prior to my holiday. The day of my manicure appt they called to cancel. I was rescheduled for a few week later, after my holiday. Then the day before the rescheduled appointment they called to move it to later the next day with a different person. They have now again called in the morning of the appointment to cancel - with hardly an apology. I suspect that they either have major staffing issues or don't want to honour my 25% discount voucher. Either way, I won't be getting my nails done before a big event tomorrow. If I had cancelled with such short notice especially 3xs, I would have been charged for the booking. Not the end of the world, but if this is how they have now started to run their business then I will look at getting my hair done somewhere else also. I do not recommend trying to schedule any nail services here. There are other outstanding nail places in Wimbledon.Services: Hairstyling

Used to have really good service and staff there that’s why I remembered this place, but recent experience was such a disappointment. Had a hair cut done there, but the skill was so rough that the edge of my hair ended up in a flat and rigid staircase shape. Can’t believe any professional hair dresser will look at it and call it’s nice and finished, esp. I already chose the slightly higher rank price, in hope of getting a fairly experienced one. On top of that, the hair dresser put additional charge on my bill without notifying me in advance because she thinks my hair was long. I usually won’t mind that, but given the bad result i got in the first place, it was really pushing it. It makes me feel this place has lost its class and elegance and now just look for every penny it can get without appreciating customer experience.

A very friendly atmosphere where the professional and very competent Elahe in the Wimbledon Branch dealt beautifully with grey roots and horrible past colourings.. I will always go back to her and will recommend her very warmly. A costly treatment but probably long lasting and worth it. The lounger beds during the washing are very uncomfortable though. Something to address soon!Service: Hairstyling