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Gerry Doverman Ltd

  1. Hereford
  2. Hereford Car Repair

Reviews, get directions and contact details for Gerry Doverman Ltd

Gerry Doverman Ltd
Address: Worcester Road, Hereford HR1 3RX, UK
Phone: 01432 278833
State: Herefordshire
City: Hereford
Zip Code: HR1 3RX

opening times

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 8:30 AM – 12:30 PM
Sunday: Closed

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Reviews
My second brilliant experience with the team. They were able to fit me in quickly to diagnose a front end clunk on my evo 6 which I was convinced was a balljoint or drop link. Within the hour they had narrowed it down to the top mount on my ohlin suspension, and identified a loose nut on the top mount that had worked its way loose after a spirited drive. The team were not phased at all by the modifications to my car, and were totally professional throughout and price was more than reasonable. Would thoroughly recommend to anyone looking for a trustworthy garage for their pride and joy!
Brought my car from here in December 2023 and completely forgot to leave a review, went to see the car and brought it the next day such a lovely sales team not pushy and very friendly, let me look at the car for as long as we wanted looked through all the paperwork. Can’t thank them enough got the most perfect car!!
Review for Gerry Doverman LtdnnI recently had an incredibly frustrating and disappointing experience with Gerry Doverman Ltd. My encounter with this garage has left me with serious concerns about their business practices and transparency.nnPrice Gouging on Injector Replacement:nTwo years ago, I had two injectors replaced for a total of £250. Yesterday, they replaced a single injector and billed me £670. While I understand that prices can increase over time, this drastic jump seems unreasonable and unjustified. When I inquired about the increase, they simply stated that prices have gone up but provided no detailed breakdown or justification. This lack of transparency is unacceptable.nnLack of Invoice and Poor Communication:nDespite multiple requests, I was not provided with a detailed invoice. Instead, I was told to pay the bill without any clear explanation of the charges. Whenever I questioned the bill, their staff became defensive and unhelpful. Transparent communication is crucial for customer trust, and their evasiveness raises serious doubts about their honesty.nnPrevious Overcharge for Washer Fluid:nOn a previous visit, they charged me £20 for washer fluid, which they did not actually add to my vehicle. This incident alone should have been a red flag, but unfortunately, I returned due to their specialized Mercedes-Benz software. This kind of dishonest practice further undermines their credibility.nnExcessive Diagnostic Fee:nThey charged me £150 for a diagnostic test, which involved merely plugging in a computer for ten minutes. This fee is exorbitantly high for such a simple procedure and reflects poorly on their pricing policies. Diagnostic tests are routine and should not come with such a steep price tag.nnInconsistent Billing Practices:nThe current bill included parts and charges that were not listed in my original bill from 2022. This inconsistency suggests potential overcharging and a lack of standard pricing practices. It is concerning that their billing can vary so dramatically without clear explanations.nnGeneral Experience:nOverall, my interactions with Gerry Doverman Ltd. have been marred by poor communication, unjustified costs, and questionable practices. The defensiveness of their staff when questioned about the bill and the lack of detailed invoices only add to the suspicion. This experience mirrors other negative reviews I’ve seen on platforms like Honest John and Trust My Garage, where similar issues of overcharging and poor service have been reported .nnGiven these issues, I would strongly advise against using Gerry Doverman Ltd. for any vehicle services. There are plenty of other reputable garages that offer transparent, fair, and honest services. Save yourself the frustration and potential financial hit by avoiding this garage.
Fantastic experience with Dovermans. Recently dealt with Ryan who arranged for the Stage 1 map on my Audi RS3 as a REVO distributor and the experience was faultless. Great communication throughout and a massive transformation on the car. Felt at ease through the whole process and would definitely recommend!
I sent massage asking if they could service a jeep compass and mot it .they are local , if they couldn't then fine but no one replied to my message .
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