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Garthdee Health Centre

  1. Aberdeen
  2. Aberdeen Health

Reviews, get directions and contact details for Garthdee Health Centre

Address: Garthdee Rd, Aberdeen AB10 7QQ, UK
Phone: 01224 208312
State: Aberdeen City
City: Aberdeen
Zip Code: AB10 7QQ

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related searches: Garthdee, Aberdeen, RGU Health Centre, Holburn medical Group, Albyn Medical Practice, Great Western Medical Practice, Garthdee pronunciation, Hamilton Medical Group, Aurora Medical practice
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Reviews
Had an appointment today with Dr Murray,brilliant and helpful Doctor. Hopefully this appointment could be for me life changing because I'm really really struggling. It was my first time I'd met Dr Murray, pity that i didn't go to her before today.
Just moved to area recently. Its a mixed bag amd early days will update after a year. Tldr: Email quick to reply, phone hard to get on Initially was very disappointed as just couldn't get on the phone to them for anything and we had something urgently needed sorting that out previous GP Calsayseat dont recommend them had just not completed and told us we had to leave as we moved. I finally emailed after a few emails back and forth a long explanation and thankfully they were understanding and they called us and gave an appointment. The building was nice, the receptionist polite. The gp we dealt with very compassionate and had even read the email before we came which was nice! We got what we needed done. So I'm still very wary of phoning them up still but will try again. I just hope they can sort their phone line issues soon. I understand they cater to a wide group.
The ladies behind the reception desk, do not get enough credit and praise for the work that they do. They are always busy, with the phones, helping booking in patients etc. Today, they were all exceptionally helpful and saved my life to be honest. All the girls, are helpful and very friendly, polite and are genuinely out to help you as much as they can. These woman are amazing and should receive credit for the work that they do. It’s a hard job, being a receptionist in a large medical practice but they are always, happy, polite and very helpful.
Firstly its impossible to get a drs appointment; you phone up they say a date a month, maybe two, in the future then go on to say "if you call back next week there may be an appointment made available." Even if you say the Dr asked you to come back, no asking if it urgent, you don't even have time to say its urgent you're done the call is over. When I was able to get a phone appointment the Dr was lovely he did seem concerned about my issues but I have no idea who it was as he never said his name. Secondly when I was able to get in to see a nurse to take my blood they did it wrong, yes they, two separate people the head nurse in fact. They came in wearing gloves didn't change them touching all kinds of surfaces who knows maybe even other patients with the same gloves on. They didn't clean my skin before stabbing my arm, and the first nurse even reused the same needle 4 times even when I spoke up about it. You're not meant to use the same needle it can carry pathogens, it gets blunter the more you use it and can cause cross contamination. Remember they never cleaned my arm. When the head nurse did get my blood, also she used the wrong order of draw even taking the blood tube that should have been taken first last. The order of draw is important; they even have it on the wall to remind them of it, if you take them in the wrong order you can contaminate the next blood tube through draw back, or get inconclusive results, or ranges in the normal when really you're not and there is something wrong. And figuring out how to complain is a nightmare. I get it we're all chronically short staffed but that should not impact the health care patients are getting no wonder A&E are full of people there for issues they don't need to be there for when our GP practices are like this.
Doing tough mudder would be easier than trying to secure an appointment here. “Phone at 8am”… on the dot, nothing left. “Phone at 11am”…. on the dot, nothing left. “Come in at 11am to the desk” to get this last sacred appointment. Just under 2 weeks ago, I had a major surgery and can’t seem to get a follow-up appointment for my most needed 1 month bloods/prescription visit. Advised this, asked about appointments in the future I can book… nothing… “but it changes daily” so do the above. Not quite good enough is it. Far too stressful when I’m in recovery.
The Garthdee Medical Group release their appointments at specific times. Their phone system is unable to put someone on hold which means the patient has to call 30 times just for them to say that they have no more available slots. The staff is very moody too
I have gone to this GP for roughly 5 years albeit I wasn't a regular patient but every time I have an appointment they are always 30 minutes to an hour late. They make it very difficult to make appointments and when you finally get them, I find the Doctor's to know very little and be unhelpful to provide even the smallest level of care. I will now be changing GP.
An NHS GP practice designed to make seeing a Doctor difficult. I recommend steering clear. At last GP appointment 2 weeks ago, Doctor asked me to make a follow up appointment for in 4 weeks time. Receptionist seems to know better than GP and says I can't make an appointment for 4 weeks time. I have to phone on the day at 11am for an appointment the next day! NHS can't even run an appointment system. Also worth noting you can't complain through the Practice complaints procedure for being unable to make an appointment. Need I say more LOL.
The medical practice have switched over to a new booking system. It doesn't work! It was supposed to create more appointments but it definitely does not! My partner has been trying daily this entire week for an appointment and nothing available. I have now tried for a months time and nothing available!
You will not get any help here, just a plain Paracetomol. My partner got a bad hip pain, european doctors said that theres an osteoarthritis developing. He had a hip injections in the hospital, and doctors at the hospital said that the GP will be in contact etc etc,, but its been months, and of course, no one called. He has seen the doctors many times, and every time he walks out of the practice with the bloody paracetomol or with the medication which is making him feel worse and he previously went to the ER when took them. But the last app completely ruined everything. He went there because of the pain in his left abdomen, which he had for weeks now. The doctor was not interested at all, the app lasted 5 min. 5 minutes! My partner asked, could they please do a blood test, to check whats wrong etc, the doctor just nodded, but never actually sent him for a blood test. We've been trying to get to the GP for weeks, and when you finally got an app, its just useless- because you are walking away again with that bloody prescription, for the same medication, which caused him to rush to the hospital, and no one actually want to check- whats is wrong with you? Why do you have a pain? Because its easier to just give him the pills, and carry on. Honestly, just change a practice, this is a joke.
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