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Frank Innes

  1. Loughborough
  2. Shepshed Real Estate Agency

Reviews, get directions and contact details for Frank Innes

Frank Innes

Story

Over 80 years of tried-and-trusted local property expertise. That’s what you get when you commission Frank Innes estate and letting agents to sell your flat or find you a home to rent across the UK’s East Midlands. With a widespread network of 19 high-street sales and lettings branches covering Leicestershire, Nottinghamshire and Derbyshire, their capable and experienced staff are dedicated to providing exceptionally high levels of customer care. Conveniently located within the prominent Swan Street, Frank Innes Loughborough is perfectly equipped to help you find the right home to suit your individual requirements. The knowledgeable team at Frank Innes are keen to help you at every stage of your property transaction – so drop them a line without delay. Mortgage advice is provided by Countrywide Mortgage Services which is the UKs largest broker.

Address: 7 Swan St, Loughborough LE11 5BJ, UK
Phone: 01509 400014
State: Leicestershire
City: Loughborough
Zip Code: LE11 5BJ

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews
Quite simply the best estate agent I have ever dealt with. The Loughborough branch of Frank Innes has a young but experienced dynamic, proactive team of Charlotte, Leah and Jack. Their communication with the customer is also first class. After months of getting nowhere and next to no viewings with a previous agent, within days of my property going on the market with Frank Innes they got a plethora of viewers, and with several offers to choose from the property was sold within the first three weeks of being marketed through the Loughborough branch of Frank Innes. The whole process was surprisingly easy, straight forward and most important stress free. Proving choosing the right estate agent makes the world of difference.
7 years ago (28-02-2018)
Rented a property through these and would never again. Constant problem with mold to be told that we should be keeping heating on 24/7. After doing this, mold worsened, had a private surveyor come round to look at the issue and was told that the insulation was not fitted correctly in the attic causing a cold bridge therefore, leaving the heating on made the issue worse. Nobody had bothered to look in the attic previously as they told us it was a problem with the gutter. They supposedly fixed the gutter without even entering the house to look at anything else! Woman on phone constantly rude every time we rang. Spoke to you as if she didn't want to be there. Made you feel uncomfortable when ringing. Was told somebody would be round to inspect the house. He turned up a day earlier and let himself in to the property. Even though I was quite clearly not comfortable with this he insisted he should look round and told me he would be quick. We decided to leave due to the mold issue and was constantly showing people around the house (i am not an estate agent)- was showing one person round at 6:15pm for another person to show up who we had not been made aware of, for Frank Innes to turn around and say 'we would not tell you of multiple viewings' VERY POOR! Deposit was not returned in full, they insisted on taking £120 to clean a kitchen which was spotless. Money grabbers. Would not rent a house through these if you paid me.
7 years ago (28-03-2018)
I first rang to make a viewing for a property to which all my details were taken and to be told at the end that there is already too many people booked in to see it and wasn't space for more. I thought that was odd but it didnt suprise me. I got a call back from them after a week or two asking if I'm still looking, I said yes, and was told which properties were available. The lady mentioned the one I originally wanted to view and I said well I did ring to view that and was told I cannot view it. The lady didn't comment on that but as I'm looking I didn't say no and went ahead and made a viewing. I made another arrangment to view another property to my liking and it was perfect and what I was looking for. I was told throughout the viewing that the landlord was looking for a long term family, which we are, and made sure of our interest. We made a call soon after the viewing and gave our details. We got a call few days later saying the last people haven't been able to make an application payment and as your next on the list are you able to if still interested. We went ahead with it straight away and payment was made and accepted. Thinking we had the property we were so excited as we got the impression we got it. Following day we got a call to say that the landlord decided not to proceed with our application. The EA couldn't give us a reason so I kept asking why, he then said the 'children'. This as you can imagine made us so angry as this was clear discrimination, we was told by Martin, that the landlord is looking for a family and long term. It's a 4 bed property. It just didn't make any sense and left us feeling baffled, completly let down and deflated. We asked for an urgent call back but there was no response from Frank innes. It took almost 2 weeks for them to refund my money back. The lady on the phone was very rude, blunt and had an arrogant attitude. After telling her how bad their service was, she hung up. Whoever that was needs to be sacked. Very unprofessional. There's not much to say other than a complete disappointment. I had to click a star to post this but it's 0.
7 years ago (16-04-2018)
The actual agents i needed to speak are fantastic. Unfortunately the women who answers the phone needs to find another job. No people skills what so ever, time to move on girl.
7 years ago (16-02-2018)
Quite literally the worst estate agent I have ever used and have the unfortunate displeasure of still having to use. Terrible customer service, seemingly below average intelligence for every single member of staff on top of being rude and incompetent. So frustrating when trying to get simple things done. Charge above market average fees for everything and take an age to get anything sorted. Honestly do yourself a favour and find someone else to rent through.
8 years ago (24-01-2018)
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