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First Flowers Direct

  1. London
  2. London Florists

Reviews, get directions and contact details for First Flowers Direct

Address: New Covent Garden Market Vauxhall , London SW8 5NA, XGL, GB
Phone: 020 8286 0050
State: XGL
City: London
Zip Code: SW8 5NA

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Reviews
I ordered flowers for mothers day, same day delivery. Nothing was delivered. Tried calling their customer care number and sending emails no response. I had to now resort but to write this review, so other people don't fall for such scam. Money was deducted there is no tracking link or any communication thereafter. Please don't waste your time and money.
I ordered Elegance in a pot arrangement for my friend's birthday for next day delivery. Got the message pretty quickly saying the order has been accepted. No other communication after that. Wasn't sure if the flowers were delivered so tried to call them, no one picked up and no message could have been left either. My friend messaged me the day after her birthday that she had received beautiful flowers and was very happy. It was day after the requested delivery date. I must admit though the flowers looked lovely and presentable, good looking box of chocolates and the packaging was very nice too. My friend was very happy and impressed with both the quality of the flowers and chocolates. Let down for me was no communication and late delivery.
Edit - finally got to speak to a lovely manager who apologised and rectified the issue immediately. She even threw in complimentary additional flowers. Majorly regret using this company! Ordered flowers and balloon to be delivered yesterday. The flowers were delivered but the balloon wasn't. I understand that mistakes can sometimes happen but for me the customer service is below par. Called up the company and spoke to an unhelpful woman multiple times who was really not bothered or helpful. Asked me to e-mail - have sent 3 e-mails and have had no response! Please save your money and use someone else more reliable.
Scam artists. Paid for same day delivery, large beautiful bouquet. They delivered late evening the next day, a different bouquet that was small and not what I ordered, and without the card! And that is after I had to call all different phone numbers I could find all day. My order was not showing up in my account and no one answered my emails. DO NOT ORDER HERE!
Absolutely disgraced by the service of this place!!! Feel like my money has been stolen!!! I wanted to order same day delivery flowers to someone not feeling very well. At first i thought the site looked great. I order the flowers and upon payment, i got an error message. I checked my account and the money had been taken, but i had no confirmation email and no order number. I tried filling out their contact form, but after no reply after an hour or 2, i decided to try and call the number on their website. I got no answer, it just rang continuously until i got to an answer phone message. And i couldn't even leave a message because the message box was too full!!! i have even tried to search their website for a direct email address, but having difficulty finding one! Now I'm sitting here wondering if the flowers are even going to get delivered or if I'm even going to get my money back! This is absolutely diabolical and i wouldn't recommend this company to anyone, purely based of their customer care alone. Stay Away!!!
My boyfriend ordered flowers for valentine's that were not delivered on the day. I didn't know and thought he forgot about me. We had a fight and ended the relationship. On the 15th Feb I receive a call from the company saying that they haven't delivered the flowers because the driver ran late. I told them what happened because I didn't receive the flowers and the caller said that they were just flowers. I said not just flowers because it's the intention, the gesture and the message. Note to the company review your staff: someone that sells flowers that says to a client after being on the wrong for not delivering flowers they are just flowers! Should be selling something else! Flowers are a luxury you're right! Absolutely dispensable. So why buy them?!!!
Very disappointed with the service. Ordered flowers for same day delivery which is more expensive. The flowers were not delivered on the same day and nobody responded to repeated calls, a voice message and an online complaint!!! Highly not recommended !
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