Factotum Letting

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Address: 63 Dublin St, Edinburgh EH3 6NS, UK

Phone: 0131 290 2929

Website

State: Edinburgh

City: Edinburgh

Zip Code: EH3 6NS

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

Mixed results at the moment but not really impressed. I've now moved in to a flat I was shown when I initially walked in, to the agents credit, the day it was advertised - the result has been great, but it's been despite the lack of effort on the part of the agent. Every aspect of the process needed to be initiated by me, even signing the lease, paying a deposit, etc. No agent was even present when I asked to view the flat - they sent me here and didn't even bother to tell me it would be the landlord showing me around. Fortunately for me, I live above my landlord, who I've now met a handful of times and actually had helpful and delightful conversations with. I'm not going to leave a horrible rating but - at some point you have to wonder, how useful are letting agents like this?

 7 years ago (07-04-2018)

Good luck if you live under one of their tenants, you'll need it!!
They seem to forget that they have a responsibility not only to their tenants but also their tenants neighbours! They consistently let to unruly, rude tenants. I've been flooded, lights have fallen because of their tenants storming around and haven't has as much as a "sorry".
 Factotum's only response was that I should claim on my own insurance!!
The one tenant that was nice was treated poorly by the company.
They wouldn't change the broken light fitting in the bathroom, maybe that's why the others seem so annoyed all the time!

      
      
      
 7 years ago (24-03-2018)

AWFUL! STAY AWAY! The service we received from Factotum Letting was appalling, constant change of mind re policy and when requests were made for basic property repairs nothing was actioned, following the requests we were then requested to leave. Now we find our deposit held following a presumption by the agent. There are much better letting agents in Edinburgh and I would advise anybody looking for long and/or short-term property rental to look elsewhere, please do not have the experience that me and my partner have had.

 8 years ago (10-11-2017)

We viewed a flat with factotum and we were given a completely non-affiliated email address to contact. After no contact from this email once I'd applied , I contacted the main office concerning our application for the flat, by this time the flat was already let. They have "no idea" who gave us that email address, I have it on their card, quite clearly written in the handwriting of whoever did our viewing that day. Shocking and frankly unprofessional behaviour.  Also has not helped one bit in our flat hunting.

 8 years ago (21-07-2017)

I have worked with Factotum for over 15 years and they continue to surprise me with their excellent service.

From the landlord's perspective they provide everything that is needed and solve all problems that arise.

I can't recommend them highly enough.

 8 years ago (07-09-2017)

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