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Enterprise Flex-E-Rent Vehicle Rental, Maidstone

  1. Aylesford
  2. Maidstone Car Rental

Reviews, get directions and contact details for Enterprise Flex-E-Rent Vehicle Rental, Maidstone

Enterprise Flex-E-Rent Vehicle Rental, Maidstone
"Commercial vehicle and van hire Maidstone"
Address: Unit 8 St. Laurence Avenue, 20/20 Industrial Estate, Aylesford ME16 0LL, UK
Phone: 01622 235165
State: Kent
City: Aylesford
Zip Code: ME16 0LL

opening times

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed

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Reviews
Would give minus if I could… I Put my van in to change my clutch at the start of April in which I received no updates from the depot and constantly had to call them to chase up what was happening, it was only until mid June they decided to even have a look at it. Every conversation with a member of staff was very monotone and seemed to have 0 interest in actually trying to help and would rather get you off the phone than actually give you any proper helpful information. Every week that went by they promised the following week ‘should have movement’ but just empty promises to try and get you off the phone. Explained how important my van is of use to me and my company several times but again they really couldn’t have done any less for the 3 months that went by. By July every week they had promised my van would be ready by a specific date in which I would change my work schedule around just to not be called and have to chase them up, as per usual, to be told it’s being postponed to the next week. These customer service workers really couldn’t of seemed any less helpful or compassionate, regularly being told ‘we’re sorry you feel that way’ when expressing how frustrated this whole process has been conducted with no action as how to help or speed up the process. Would really really recommend staying as far away from this branch as possible as I doubt you’ll find any less helpful or friendly workers in any other working place and would suggest upper management have a rethink as to how this office is being operated… currently 18th of July and still no site of my company van being sorted.
This Maidstone depo is extremely busy with the staff in the yard who help move and deliver the repaired vehicles very friendly and helpful. Unfortunately, the office environment is a little less welcoming. Once at the front desk, it's hit and miss whether you are greeted or even acknowledged by anyone immediately, often ignored and made to wait whilst staff talk amongst themselves . If I had a depo closer to where I lived, that's where I'd be going to next .
Great customer service to the consumer. But awful to work for, mismanagement at its finest. Most of the staff are fine, but the two managers will suck the life from you. One of the most unpresentable managers ever. This is not to take away from the other drivers or members of enterprise staff who are a credit. It’s a shame this branch is marred but these two.
really nice place chatted to a lovely gentleman called jack he was so helpful however i was disgusted by the way he was spoken to by another gentleman he works with overall would use flex e rent again
Awful, don't deserve one star even, Louise who works at Maidstone 20/20, rude, nasty peace of work who has zero people skills
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