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Reviews, get directions and contact details for Enjoy Car Hire

Enjoy Car Hire
Address: Cringleford Business Centre, Intwood Rd, Cringleford, Norwich NR4 6AU, UK
Phone: 0800 470 2120
State: Norfolk
City: Norwich
Zip Code: NR4 6AU

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed


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Reviews
Didn't even want to give them one star. I've read the same complaint below made by the gentleman left stranded with two daughters (one disabled) because he didn't know when he booked online that he had to have a credit card with £1500 available credit before they would release the car. I have also read the company's curt reply to this poor gentleman. They may as well have written "tough - your fault". But this happened to my husband last night. He was left stranded outside the airport with all his luggage and would have had no transport for his ten day break if he had not found another, more user- friendly hire company where the credit card was not necessary (and yes, he is still covered for a lot less than we would have had to pay on arrival). Like the other complainant(s), we also didn't notice there was a need for a credit card written in the (obviously very !) SMALL print when booking online. Common sense would tell you that this should be in LARGE, very noticeable print, but instead, it catches people unawares. And yes, it is very noticeable in the confirmation email, AFTER booking - when you think you already know what you've booked, and perhaps don't have time to go through it with a fine-toothed comb. My husband had taken cash and a debit card as he had already paid for his hotel, etc. He was also asked to pay for additional charges of which we were not aware. He arrived in Portugal thinking he had paid for car hire, but from what my husband was told, that wasn't the case, it's just some kind of additional insurance policy. The small print is exactly that - small print - because this company want you to think you're getting a great deal and inexpensive car hire, when all my husband got (after waiting an hour to be seen initially) was a lot of hassle and no car at the end of it !
7 years ago (11-03-2018)
No problems on pick-up or return of hire car. Staff were courteous,pleasant and efficient. I wouldn't hesitate to recommend this company.
7 years ago (23-02-2018)
Found enjoy car rental on sky scanner and the car collection was faultless, explored Cyprus in our own time in the Golf which was less than a year old, maybe give customers one of those windscreen shades in the future, the steering wheel was too hot to hold, thank go for AC.
7 years ago (26-02-2018)
no response to email messages initially.... cant explain why but the company responded quickly and courteously to resolve the problem. happy to upgrade my review to 4 stars.
7 years ago (19-03-2018)
I have used this company three times at three different locations (Faro, Thessaloniki and Palma) within the last 2 years. I have never had a problem and everything has always been fine. Yes, because they use [much] cheaper but off airport site companies, you do have to physically find the hire company rep but so far, this has been straightforward for me (I could always pay a lot more and go for an on airport site company). Yes, _every_ company requires a Credit Card deposit but this is actually normal practice with reputable companies and not a problem of Enjoy. My only regret is that they do not service some other countries further afield where I travel otherwise I would have used them more often. As it is, I will most certainly use them again where I can.
8 years ago (25-10-2017)
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