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Reviews, get directions and contact details for Dunelm Gloucester

Dunelm Gloucester
Address: Westgate Retail Park, Westgate St, Gloucester GL1 2TF, UK
Phone: 01452 305406
State: Gloucestershire
City: Gloucester
Zip Code: GL1 2TF

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM


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Reviews
Manager in here is too big for her boots. Could be helpful but chooses not to be. Spent ages in there trying to choose mirrors for my new bathroom, sending pics to my husband and everything... Chose 2 that were on discount shelf half price....got to the till. Only one had an actual sticker but still scanned at full price... She refused to discount the other one because it had no sticker. There was more on the discount shelf so I asked her to go check and she huffed rudely and went to check, she then says there's another there but it had no sticker either. So either someone put them there although one did actually have a sticker or the stickers had come off. Compared to the ones in the other section the boxes were completely mashed so they were in my opinion meant to be there. No doubt she's marked them down anyway now I've gone. She said well because it doesn't have a sticker I don't have to discount it. So half an hour of my life gone, and no mirrors and I was too mad to go and look for more. She was just rude in my opinion. They used to be so helpful in there.
Till staff need to work on customer service especially verbal interaction. Went in today 21St July approximately 12 Noon, male member of staff only one on dark hair couldn’t even say “hello, how are you today” the only words he spoke were the price i needed pay and then proceeded to ask for my email address, I declined this and didn’t say another word.
Friendly staff that helped track some items down and even ordered some other things online from their roaming shopping assistant who was armed with a tablet and mobile pay device. Great idea. Love that.
I used the click and collect for my Dunelm own make hand- held food mixer. It was easy to use the system and pick up at the exit checkout. The product was just what I wanted. It has a flat bottom so I can rest it in between uses. Very good value for the money. I would recommend.
Store atmosphere was little bit dull and tired looking. Did not find what we wanted. Compared to their other stores this particular one had a most dull atmosphere.
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