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Dr G Francis - the Spital Surgery

  1. Wirral
  2. Bromborough Doctor

Reviews, get directions and contact details for Dr G Francis - the Spital Surgery

Address: The Spital Surgery, Lancelyn Precinct, Spital Rd, Birkenhead, Wirral CH63 9JP, UK
Phone: 0151 334 4019
State: Merseyside
City: Wirral
Zip Code: CH63 9JP

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Reviews
Jane the practice nurse has been so patient and caring with my 4 year old son. I really cannot thank her enough. Lovely practice with very helpful reception staff and GPs.
I had to leave this surgery because of power tripping receptionist's. One in particular Carol her attitude is shocking.
Doctors and Nurses are great. However, the way the patients are frowned upon by some of the receptionists is awful. It is literally making me feel uncomfortable going in. Today, I had information, as requested by G.P to pass through reception. I was told with a disgruntled attitude to ' put it there'. She then asked with an impatient tone 'what is it' I said it is information requested by G.P. She impatiently whipped it up from the desk and opened it. I really think its bad to make a patient feel like a nuisance. This is meant to be a place we go for help.
Have been a pt here for many years and not had a problem, until recently and the problem being the rude receptionist named Carole. I enquired with her whilst having my flu jab to when my elderly grandparents one who not only has dementia but is severely immunosuppressed when they would be given a home visit. The response I got from her “ are they on the list” “we haven’t got a date and if they on the list they will be seen” didn’t even leave her chair to check if they where on the list, didn’t even ask their names. It’s now November and they are still waiting for their flu jabs. Her tone, manners and complete disregard for pts is awful. On a positive the Drs and nurses are all fab, just admin/reception let this practice down.
Fantastic surgery, staff, doctors all exceptional. Highly rate this surgery and how hard the staff work to deliver a person centred, efficient and accessible service for their patients. Thats my experience anyway, im sure others will agree!
My grandmother is at Charlotte House Care Home around the corner from Dr Nuttall who's her GP. She is 90 years old and hasn't had a face to face appointment with this doctor all year. She has severe oedema and a heart condition. It's absolutely appalling. Lazy, entitled and letting down patient care.
Doctors are good they are qualified Admin isn't might not be qualified Front desk woman acted like a petulent child when they messed up an emergency prescription for me I suspect they looked at my name, didn't check the actual drug on the request, gave me my usual meds instead, because they're lazy keyword: Lazy. If you ever sit in the waiting room, observe the admin ladies, try and catch them doing work; you'll be hard-pressed to succeed, between them making personal phone calls and 'avin a chinwag with the girls. The same woman I mentioned ignored large portions of what I was saying to her, then got annoyed when I asked if she was even listening I had no way of knowing, she was turned away and not speaking or answering me. I asked how they would fix their admin error, she replied "it's not her problem" and I had to remind her it WAS in fact, her problem; it was an admin error from her team. The woman next door in the pharmacy was more helpful but then again, she has qualifications, not some BTEC in administrative ignorance Fortunately the head pharmacist saved me, and gave me an emergency supply for the prescribed medicine. IF anyone is wondering, yes, I am also filing a formal complaint to the NHS. Their admin should have at least experience in administrative work. And I refuse to believe the incompetence they displayed today is that of qualified administrators. If you read this, you've been warned. Don't give the desk staff anything other than a smile, or you're in for it.
We have been looked after very well by the team. They handled my father's immensely complex care in conjunction with his tertiary care specialists. They look after my mother extremely well too. Special thanks to Gill and Drs Simopoulos, Clegg and Thompson. We are grateful. We remember our beloved Dr Hortop, whose compassion and care were second to none. We hope for the surgery to go from strength to strength.
30 years I have been a patient at Spital Surgery the past 8 years of which I have been a patient living outside the area. Having been told this was no problem hence being seen for the past 8 years! Today after being seriously unwell before lockdown and then receiving a letter from them to say to shield for being at high risk they send me a TEXT MESSAGE to tell me to find a new surgery in lockdown within the next month DIRTY!!!!
Absolutely awful service by the staff at the front desk especialy Carol, , they are too lazy call you back and they send you a txt using unproffesional shortcuts , use "/" because to lyze wrote "or" Which is a real shame because the doctors and the nurses in the practice are brilliant. Thanks.
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