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DoubleTree by Hilton Hotel London - Chelsea

  1. London
  2. London Lodging

Reviews, get directions and contact details for DoubleTree by Hilton Hotel London - Chelsea

DoubleTree by Hilton Hotel London - Chelsea

About

Hotel

Address: Imperial Rd, Fulham, London SW6 2GA, UK
Phone: 020 7411 2200
State: Greater London
City: London
Zip Code: SW6 2GA

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Reviews
I stayed 4 nights with my family I found a typical English hotel, quiet, clean and with perfect service. The triple room is quite large, with daily service in terms of linen and towels. Good English breakfast, acceptable American coffee. We felt good, especially since it is two minutes from the subway. The price-quality ratio is very good, so I warmly recommend this hotel.
Had a lovely stay at the hotel, staff were really nice and very helpful. Hotel is well placed with Kings Road and Sloane Square within walking distance. Breakfast was excellent with a large choice of hot and cold food. I would definitely stay there again.Rooms: 5/5
Requested upgrade didn't happen even though requested well in advance. First room, sink broke and nearly flooded. Took staff 90 minutes to agree to move me to another room so, almost missed dinner. When moving rooms, I wasn't offered any help. As I was moving room, carrying all my unpacked items, the new room's door key didn't work so, I had to go back to my first room and then back to the reception. Reception phones often took a few attempts to get an answer. The barman took 15 minutes to get to me stood at the bar even though there were only 8 people in total in the bar and only two sets of people waiting nice guy, but understaffed as he was delivering food as well New room wasn't clean. Hairs on the bed sheets. Marks on the bed sheets. Hair in the drawer. Hairs on the floor in the bathroom. The new room was much older decor than the first. Was very tired in comparison. Water running down the wall in the bathroom hadn't been cleaned off properly so, there were lines on the wall in the bathroom. In the second room I could hear the next room through the interconnecting door, fortunately not that late. On the second morning of my stay: * a set of two new contact lenses had disappeared. These were unopened, new and sealed. * the two small flannel towels disappeared. * the instant coffee and sugar hadn't been replaced. * both the teaspoons were dirty which was interesting as I had only used one the previous day.... The breakfast was missing one of the two eggs, salt, pepper, butter and honey even though they were individually, specifically asked for. I asked for those things to be sent again but, the breakfast would have been stone cold if I had waited as they took a further 15 minutes and the breakfast was mildy warm in the first place. EDIT: I have upgraded a star owing to the professional manner in which my complaint was handled
The entire experience in the hotel was fantastic, nothing to complain about ! Rooms are quite comfortable, spacious and well equipped even with a kettle and accessible plugs for 'European design'. The location of the hotel is excellent: a few kilometres from the center of London and a train station in 1 minute walk away . The professionalism of the staff is also to be highlighted. We have made our check-in with Harris, who in a very smooth and didactic way gave us the most important information about the reservation and facilities. The Housekeeping team is highest quality as well; the room was in the best condition as possible when we arrived, and the cleaning service the day after was successfully completed. We also really liked the fact that the workers greeted us when we passed each other in the corridor. It is something that seems to be unimportant, but I think it does matter and you do it ! Finally, the bar has a long and diverse menu of food and drinks to offer, and they have the possibility to deliver in room. The girl who was there when I went to have a drink was quite pleasant in her guest treat and efficient doing her work. Congratulations to the whole team !
Very very dated hotel, using stairs up and down was painful to look at the floor. Price is huge, however level of the cleanliness and tidiness in the hotel is 2 stars another problem is everything kitchen, I have ordered Salad with Squid, Brown Rise, quinoa and received worsed food I ever had for in years for €16. I came for business trip so the company paid for my stay, but next time I would ask for something more modern and renovated....and off course with better food
Stayed in London overnight after a business event. The room was very comfortable. Was presented with a warm cookie on arrival! Self service breakfast was very nice, and had a huge range to choose from.Rooms: 5/5
Extremely poor and shabby. My wife boiled water in kettle. When I had the water there was some smell and weird taste. Luckily I opened the kettle and I saw fungus in kettle! Its not cleaned. I was shocked. I went to see receptionist. The attitude was shocking and distant. No empathy at all. I have always stayed in double Tree in every country. This is my last stay with them. Very unprofessional and shabby. Imagine if I and my wife fell sick due to this. Who is responsible? Can the answer be distant and disconnected? Where is your standard?
Solid basic Hilton hotel. Nice location and kind staff. The air conditioning was reliable and a nice relief from the heat. Nice showers and good water pressure.
Initial room was very unclean! I noticed how dirty the bathroom was with footsteps and hairs all over the shower floor. There were hairs on the chair at the table too. There were also missing towels. The luggage rack was also missing. It felt very unclean. We rang reception to request bathrobe and slippers but had to repeat ourselves 10 times as the receptionist didn’t understand us. The lights was also flickering giving me headache. After much back and forth with reception we then proceeded to ask for room change then was given a room directly a floor above which was MUCH better of what we would expect from Hilton. To top this all off, in the morning prior to check out we were woken up twice by the knock on the door from the cleaners both before 10 AM. We were to checkout that day and didn’t think we would even need to put a Do Not Disturb sign. We weren’t offered any apology nor compensation. I really did not enjoy my stay as they didn’t feel very hospitable.
My stay was perfect, everything was spot on including cleanliness and breakfast, the staff were really friendly and helpful. Particularly Riccardo on the front desk who provided us with everything we needed for our stay. Will be returning soon.Rooms: 5/5
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DoubleTree by Hilton Hotel London - Chelsea map

Directions to DoubleTree by Hilton Hotel London - Chelsea with public transportation

Imperial Road 50 meters
C3
Imperial Wharf Station Imperial Road 100 meters
306
C3
Imperial Wharf 120 meters
London Overground
Southern
Imperial Whf Stn Chelsea Hrbr 140 meters
306
C3
Imperial Road Chelsea Harbour 140 meters
306

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