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Diamond Cleaning Southern Limited

  2. Poole Laundry

Reviews, get directions and contact details for Diamond Cleaning Southern Limited

Diamond Cleaning Southern Limited
Address: 10 Poole Hill, Bournemouth BH2 5PS, UK
Phone: 01202 611007
State: Bournemouth
Zip Code: BH2 5PS

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Reviews
Diamond cleaning saved the day when they couldn't make it to us on the day we originally booked due to sickness which is understandable but we were giving our keys back for our flat the day after we had booked it. They did everything in their power to get someone out the next day which they did and the guy came at 10AM he was very polite and did a fantastic job. Thank you :)
8 years ago (14-10-2017)
Brilliant service. On time, Fast friendly service and I'm really happy with my carpet especially considering the price :)
8 years ago (11-08-2017)
I bought a voucher through Groupon with this people. My advice is to stay very well away from this company who do not operate as cleaner themselves but have contractors to do the job. They don't communicate with them by phone but by a prehistoric way of sending them emails and hoping them to read them to update. Icing on the cake when I complained about the service with her manager in fordingbridge I enquired about her capability of getting the situation sort it, she said "you don't speak to me like that" here's a brief description of what happened. I've raised also an investigation through Groupon 1) On Monday I rang the support and provided the security code of the voucher. The service was booked by 9am on Wednesday. I provided my landlines number. There was no time slot block as they keep saying. 2) On Wednesday morning I spoke with the same person on the phone and told her that I was checking that everything was fine. She couldn't find me on the system but then said that she found me. She said that the contractor would turn out at 12. My mobile phone was provided during the call. 3) I left t the property for a couple and half hours and on my way back I phoned again the company asking what would happen if they don't turn up as by the time I didn't receive any call on my mobile. She said that this has never happened and I would hear from them. 4) Ten minutes later after I get home I get this piece of paper telling me that they missed me. There was no phone call on my mobile and only to the landline. I ring back again, explain the situation and the lady says that it would have been anytime between 9 and 12:30 and that unfornatuantely I missed them she also says that she doesn't have a way to communicate but only through emails that's why they didn't ring my mobile number. Why did she ask for it earlier then? 5) I ring their main number on fordingbridge a lady asks me to wait on the phone and I wait for 15 minutes. When I get back I explain the situation and I get told that she's the manager and that since the beginning I was provided with the right info as she was all the time with her and heard her clearly when she said 9 to 12:30 as they would never provide any other information. I ask them why do they have then similar complaints from people about the same on internet? I said that my Mrs was next to me and that in first place the info provided was wrong and the way they communicate with their contractors is wrong as they would not be able to read emails all the time. I ask her as a manager to find me a solution and that surely she has dealt with this sort of situation in the past. She gets really angry on the phone and tells me that no one speaks to her like that. Wow. I ask her for her name and she says that she will give me nothing and that she will hang up, and asks me to wait for her call. 6) Next day the voucher is marked as redeemed and I get asked to provide Feedback. Here is my feedback: stay away from people who doesn't know what soft skills are. A pathetic woman with no respect for anything even for her job. Stay very well away from this people as they have in here similar complaints for the same thing
8 years ago (21-07-2017)
Diamond Cleaning Southern Limited clean our flat on a regular basis and also carried out a carpet clean for us. The service is always excellent, carpets came up really well and they removed a few stains that another company said could not be removed. Really good value for money, always been very reliable.
9 years ago (09-01-2017)
Fantastic Service - Highly Recommend. We have used Diamond Cleaning a number of times and always receive the best service. Their staff are polite, efficient and diligent and their prices are always competitive.
9 years ago (24-01-2017)
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