Dial-A-Flight

Reviews, get directions and contact details for Dial-A-Flight

Address: Sandpiper House 37-39 Queen Elizabeth Street , London SE1 2BT, XGL, GB

Phone: 0870 566 6666

State: XGL

City: London

Zip Code: SE1 2BT

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Reviews

Poor service! We booked a trip to Dominican Republic for 11 guest - all grown men. When we arrived, we were told the booking had been made to share a double room - thus all sharing a room were expected to share one bed for the duration of the holiday as the travel provider did not specify twin rooms. The travel agent failed to communicate basic details relating to our transfer, and subsequently, no transfer arrived to take us back to the airport on our outbound journey, causing us to book locally to an additional cost of $150.  Not acceptable, and will not be using this service again. Shocking experience!

From the get go Dial a Flight have given the best customer service...From the initial phonecall, being allocated to the wonderful Molly, I let her know what we wanted and off she went and got us the best deals. She did all the running around for us so we didn't have that stress to deal with! Even when we decided to change travel dates Molly made sure we got the best deal. She was on hand for everything and the personal service you received from these guys is just brilliant. Plus the fact that you can pay in installments really sold it for us as there was no way I could pay for everything in one go! We had the smoothest travel thanks to Dial a Flight as I knew they would always be with there for us at any time of the day! So thank you to Molly and her lovely colleagues you are the best!

For our trip to New Zealand, Gary Patel from Dial A Flight helped us get airline tickets. We were told that our tickets were flexible. However when we tried to change our ticket to an earlier date, Gary quoted us a fare difference which was much higher than the cost of tickets from another airlines. Gary Patel offered to schedule a different flight and to have the existing tickets changed to a future date.  The older tickets, he explained, can be left  open for a year from date of issue. As the change of Airline was the cost effective option, we were forced to take him up on his offer and purchased the new tickets. On our return we contacted Gary to discuss our options as per our previous conversation and he advised us that refund or a voucher are not available, He  advised us that the only option available now is yo use the older tickets within three months and suggesting us to pay an additional £200 per person in advance. We were horrified to hear this as It seem that goalpost have been shifted and we have been taken for a ride, He should have provided us this information up front i.e. when he offered us tickets with different airline. We feel  that we are being taken advantage of and definately misled. Originally when the airline tickets were booked we were told they were flexible tickets and dates could be changed but now we keep getting told we need to pay to change dates and he also suggested that our return ticket has zero value. We are absolutely horrified and feel our position has been compromised and the service we received from Gary was unprofessional, appalling and misleading

We have used DialAFlight twice now and the service has been superb. The first time was for a holiday in Thailand which included a 3 night stay in Bangkok and the whole thing was seemless with connecting flights and transfers working really well. Our latest was a much simpler trip but it was lovely having someone else thinking about all the bits that make holidays work. I assumed that I may be paying a bit extra for their service which would have been fine but the latest holiday was cheaper with them than anyone else so I rate them on value too. We dealt with Charlie both times and he is brilliant and really knows his stuff.

I seldom leave feedback for a company without having been prompted to do so but I felt that my experience with Dial a Flight was definately worth a review. I was booking flights on behalf of my mother and not only did Ray Taylor at Dial a flight sort it all out for me, he went the extra mile time and time again, from finding the best price and flight times for mum to calling her to ensure that she had everything sorted, was happy with everything and to wish her a happy holiday - that meant the world to my Super Mum who at the age of 80 was taking herself off to Australia for the holiday of a life time. Cant recommend Dial a Flight and Ray enough!

Professional, expert advice given by Riley. Excellent customer service .  We enquired about  booking  the tickets for USA today for 3 people. Riley was amazing over the phone. He provided Excellent service, went that extra mile for us. Left the call very happy & satisfied. He  gave us very good advice and suggestions. Also reminded us about getting the  Esta visa, we weren't sure about the pcr & lateral flow, he advised on that too. Made sure we also put  vegetarian option food on  the  flights and also sorted our seats. He really went over and beyond, to provide best customer service  I would definitely go to him again and book future tickets. You never forget how someone makes you feel, he really understood our travel plans and saved us around £250  on flights per person.

I have had a fantastic experience with this company and would recommend people speak to Lee Coughtrey!  My long haul trip was of a sensitive nature and Lee was not only empathic but really helpful and professional.  He was in constant contact with me and even called me the day before to elevate any concerns I had.  I would without hesitation use this company but more so speak with Lee.  Thank you so much for your help and compassion for  this very special trip.

This is the best travel agency in London! Justin, especially is incredibly professional, responsive, knowledgeable, resourceful, efficient and personable. I cannot recommend them highly enough.!

I dealt with DialAFlight in 2018 and they were extremely helpful in organising a proposed summer week away at short notice. Unfortunately the trip did not go ahead but I appreciated their kind assistance.  More recently, in autumn 2022, I made contact with DialAFlight again to arrange a winter holiday trip for January 2023. My partner and I wanted DialAFlight's help in choosing a sunny, accessible winter location. I emailed the representative who dealt with me in 2018. I knew this person still worked at the company as they had recently assisted a family member regarding a separate booking.  I received no response from the representative following my first email. I sent a second email the next week, copying in a second colleague. The only response I received to this second email was an automated out of office from the first representative, stating that they would be away until a week later. The out of office provided a general 'office' email address to use in the representative's absence. I emailed my request to this office email address, again copying in the second colleague.  I received no response to this third email, nor to any of my communications other than the automated out of office email.  At this point, we looked into holidays elsewhere and booked a trip with an all-inclusive holiday provider. We had looked forward to receiving DialAFlight's wisdom regarding our plans, but I don't think it's feasible to have to send 3 emails without getting any attention. I'm happy to give DialAFlight the benefit of the doubt: they were helpful in 2018 and perhaps on this occasion we fell between the cracks. However they won't be my first port of call for our next trip.

Have used Dialaflight for a few years now and have always had excellent service. The last couple of times I've booked flights to the States, Liam Rush has been my agent and has been beyond helpful. Really patient, takes a lot of initiative, l99ks for good deals, gives helpful advice , is prompt in his written responses and manages to  communicate that youre someone who is worth working hard for - and he does! Follow up is also very good as is availability when questions need to be asked. Am happy to  recommend.

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Reviews, get directions and contact details for Dial-A-Flight

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