Dream World Travel

Reviews, get directions and contact details for Dream World Travel

"Established in 2006, Dream World Travel Ltd. is known to our customers as one of the best travel agency in London, we hold long standing and robust trade relationships with all major airlines, specialist airfare consolidators, tour operators, hotels and accommodation wholesalers.As a well-established, respected, and professional travel agency in London, United Kingdom. Dream World Travel Ltd. excels at sourcing and supplying cheap flight tickets to international destinations worldwide.We make it possible with the help of our highly qualified travel agents and support team, who work tirelessly to aid all our esteemed customers."

Address: Suite 21 Central Chambers , London EC4M 7EF, XGL, GB

Phone: 020 8589 9888

State: XGL

City: London

Zip Code: EC4M 7EF

opening times

Monday: 08:00-21:00
Tuesday: 08:00-21:00
Wednesday: 08:00-21:00
Thursday: 08:00-21:00
Friday: 08:00-21:00
Saturday: 09:00-16:00

Update Info

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Reviews

I would never recommend this travel agent even to my worst enemy.  Book our holiday back in February 2022 to travel the 20th July 2022. For the last 6 weeks I've wasted loads of hours on hold only to be told the same thing, they kept promising that we would get our tickets 1 month before travel, then they said 10 days, then they say we had priority only to receive an email today saying "Firstly, we would like to sincerely apologize for any inconvenience caused due to this unforeseen situation and we have been trying our best to procure any availability for your trip but unfortunately, in light of current circumstances and inventory based error, the efforts are in vain, hence, in order to avoid any delay and inconvenience for you we shall escalate a prioritized refund for the amount you paid, to our finance department"  What current circumstances? They never paid for our tickets on time and when they try to book it at last minute the prices had rocketed sky high. And with an stupid apology they think they made it all better.  I worked so hard to go home and visit my family and my father's final resting place, he passed away last year during the pandemic and haven't been able to visit his grave and this people think by saying " Oh sorry" suddenly it's all better.  So please, please read all the bad reviews that they have and go somewhere else for your travel packages.  I have together with other that have been affected by this company, contacted bbc watchdog to make sure they don't do this to more people.

I would advise anyone looking for flights to avoid this company.  Whilst I understand the current pressures on the travel industry we have only received notification from them today that we will not be given a refund for 3 flights we booked to Toronto for last July.  The have offered a credit note that will be valid for 12 months and also have the audacity to charge us an admin fee for this!  Their response time to enquiries via email is very slow and it is impossible to speak to anyone over the phone.

## SCAM COMPANY ##  Dreamworld Travel UK advertised cheaper flight prices than other competitors.  Cut along story short.  From my experience not receiving e-tickets, DWT did not pay the airline as on their itinerary.  This is the information from Cathay Pacific airline we were flying with, DWT had 3-4 days to pay them before forward e-tickets to DWT.  DWT did not COMPLY with airline’s T&C.  THIS IS A GENUINE POST, AVOID or your the next VICTIM to this scam,their 5 stars reviews are fakes.

I am waiting for money from 3 years but I didn’t get back my refund. In Covid days my flight airline cancelled they promised me to refund my money but they not refund and I put so many time emails but no reply back.

Can't give zero star as they deserve it. I booked four tickets with dream world travel in May 2022 and a week before departure I received notification that my flights were cancelled. I called DWT and was told to reschedule. So went on and had to reschedule my tickets towards the end of that month. Again near the departure date I received another email that my flights were cancelled again and told to book alternative dates. How many times you expect someone to change the dates. The alternative dates were not a few days but more than a month. I asked them that I can't wait for this to keep happening and wanted a refund. They sent me a form requesting 15% of the total tickets amount plus £60 per person extra charge saying this is in their terms. I told them it was not my fault and you and the airline cancelled my tickets twice, but they won't help and don't care. You got to be hours on the line and sometimes they disconnect or transfer you between their colleagues. Their English names of Lisa, David, Jack,etc are not real and all from South Asia with that accent. I have now asked my credit card for the refund. Absolutely worst experience with these guys.

I booked flights to Dubai in January to fly April, after I received the invoice confirmation email I had no further communications from the company which two weeks prior to flying I began to worry. Then reading these reviews I became really concerned . I tried to call but no one answered despite being on hold for an hour and repeatedly being told I was second in the queue. I emailed and did get a response back that I was in the ticketing queue and would get my tickets in due course - which I didn’t think was acceptable so I contacted Emirates directly after reading reviews that dreamworld take money and don’t even book people onto flights. Emirates we’re really helpful and confirmed my booking and sent me my tickets. I didn’t hear anything from dreamworld and went on my holiday no problem but I do think communication and customer service from this company is poor.

Never ever book ur tickets or anything from them they are fraud. I took the payment for my tickets and sent me the fake tickets. I was shocked to hear from airline that I was not registered for flying. Immediately I called them took them 1 hours in call and they told me they have initiated my refundwith no email received or bank notification and if I want new ticket right away then I should transfer £700, Airline also told me This company’s customers are always facing problems at airport. I bought the tickets directly from airline at airport. I have to complaint it to bank to get my money back. DON’T TRUST THESE FRAUDS

If I was able to give 0 stars I would. Terrible customer service and I did not receive my tickets even though the company are still claiming they sent them to me!!! This is following verbal conversations that their server wasn't able to send the tickets and providing a second email address. Then they just stopped responding to my requests and attempts to contact. That was until I was already on my trip. I believed I had been scammed after reading other people's reviews and experiences but with 3 days before I flew I phoned the airline who within 10 minutes had helped me and sent me my tickets. This company is now slowly responding to my complaints and refuse to take responsibility for their non service and the stress they caused and offering a refund for the tickets for a missed trip??? They have no clue what is going on.  I have told them that they need to take the consistent poor reviews seriously and begin to make improvements. DO NOT USE THIS COMPANY! I will also be contacting the well known comparison sites where I found them to complain and suggest they are removed so other people are not put in a similar situation to myself.

THIS IS A FRAUDULENT COMPANY!! DO NOT USE - Dream world travel are scammers who will take your money, send emails in order to look like your flight or holidays are booked but not actually book tickets. They will tell you you are in a booking queue and you will get your tickets a couple.of weeks before you go. Then just around that time they will email to say flight is cancelled or hotel is full. They then promise a refund which never comes. They should be expecting more court proceedings against then as they have ripped hundreds or thousands of people off. Stay clear and all costs. If you did use them, start a section 75 claim.or charge back immediately so save going over the 120 claim window. Horrendous company. They were on Watchdog.

Wow, Wow, Wow. Well, I guess experiences are personal and you may use them at your own risks. It is obvious I will never approach the company and will even look into its directors to avoid any company they are involved in. Exactly like many on here, I booked my flight months ago only to learn AT THE AIRPORT that our names are NOT on the airline list to fly. Dream World travel shattered our dreams and did NOT pay for our tickets and rather just used our money for other purposes. This is a massive fraud as we are not the only one. I will report to Action Fraud as they are dangerous. Like many, I will also contact customer service to listen to which rubbish they will take me through. My wife called and the agent was super rude, hang up on her after refusing to apologize arguing we were sent an email. How come I receive their emails about the invoice and flights and did not receive the cancellation they said they sent back in June. Total nonsense. Anyway, enough ranting and start acting. Good luck anyone looking to book with them. I can see some good reviews and that's very odd.

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Dream World Travel

Reviews, get directions and contact details for Dream World Travel

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