Department for Work & Pensions

Reviews, get directions and contact details for Department for Work & Pensions

Address: Broadway House, Frederick Place, Houghton le Spring DH4 4AH, UK

Phone: 0191 554 3056

Website

State: Tyne and Wear

City: Houghton le Spring

Zip Code: DH4 4AH

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Reviews

The dispatcher was passively aggressive, rude, impolite and unkind. He was interrupting me, he was kind of telling me off too. He was even disagreeing when I was trying to correct my personal details. And it ended up by being hung up on my face without any outcome. I have tried to call again but nobody was picking up. I'm sorry but my experience was really unpleasant. And the last thing I was expecting is a non compassionate, unprofessional, cold and non empathetic attitude. I felt like I should behave the way he wanted because he was making me a favour. I've tried to be as nice and approachable as possible, but no luck.  That's really depressing, upsetting and makes things worse deteriorating further my personal circumstances...

Would give 0 stars if i could, sent many threatening letters about debts that i have arranged with them 5 times to do a payment plan with. Ive asked for confirmation that they will set up a payment plan and take the money but they never do and now im getting threatening letters even though ive contacted them 5 times about making a payment. PLEASE DO YOUR JOBS PROPERLY!  I dont need this unnecessary stress, take my money and leave me alone

Not sure if this is a scam letter, as there no reason why I owe £18.50 on the letter and your Threatening me with court action over £18 or which will affect my credit rating. Which it won’t as it’s not a loan and I haven’t signed a contact also I am self employed so you won’t be attaching anything to my earnings so stop your bully boy Intimidating tactics here we are in the grip of a cost of living crisis and your behaving like this over £18.00 BROKEN BRITAIN BROKEN GOV TAKE TAKE TAKE.

The waiting for a an “advisor” to pick up is dreadful. What a waste of time and effort. Honestly can’t stand how this system works. The Government is essentially a massive business and they are pathetic. If they were operating under normal conditions, they’d be shut down.  Why is it that I have to hold for 1 hour or longer… and just so I can dispute something that they already have knowledge of.

Phoned twice regarding my new tax liability, as they are supposed to inform HMRI that my financial circumstances have changed and to tax me appropriately. This is been going on for 3 months, would like to email or wite so I've got something in writing. Hopeless.

I have never come across a service worse than this. The government should be ashamed. It’s appalling - inefficient, unprofessional, unhelpful and unsympathetic and that’s IF you can speak to anyone. I have been trying for months to resolve an issue relating to my deceased husband. Still no success.

received a letter telling me they will be paying my money into the a bank acc I no longer have a d just can’t get to speak too anyone to give them the changed number

If I could give them 0 stars I would. Absolutely useless in every way possible. I have called over 25 times and can't get through to someone. When I did finally get through to them I was promised a call back within 5 days, 14 days have passed and no such call arrived. I am now trying to get through to them again. I have called over 10 times today and still can't get through to anyone. Well done DWP!

Extremely poor way of handling national insurance number applications. Applied on end of November. Got a letter from them stating the photocopies of my ID were not clear, was asked to send back photocopy of my BRP to process the application. After sending my BRP copy to them. Never heard from them anymore. Thought I will give them a call just to see how is the application going. Little did I know the application didn't move a single inch from what it was. Instead, the customer agent told me my passport copy is not clear as well. And ask me to send again or create a new application, which they never mention in the beginning. Basically, just wanting me to submit a new application. Like seriously, 1 year to apply for a national insurance number.

This is the most useless service provided by the UK government. Apart from the fact that you need to spend a life time to get connected with someone over the phone, when that finally happens, you get to talk with the most disrespectful staff ever. I was trying to ask them for a letter to prove that my wife had maternity allowance and they said that they can’t send that to me and that it’s not their problem that we’ve lost the original letter. Tried to speak to different people on different days, same results. A guy once promised us that he will send that letter by post after insisting and taking all his impolite words. It never came. When I think that these people are getting paid from our taxes… useless customer service… because of them, my wife lost her student finance in her final year before graduation.

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Directions to Department for Work & Pensions with public transportation

Houghton Le Spring 70 meters

20A

35A

520

521

79A

ED2

S454

Houghton-Le-Spring 70 meters

20A

Houghton-Le-Spring 70 meters

20A

35A

39A

520

521

79A

ED2

S461

Houghton-Le-Spring 120 meters

20A

520

521

79A

ED2