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Department for Work & Pensions

  1. London
  2. Dagenham Local Government Office
  3. Canterbury Local Government Office
  4. Twickenham Local Government Office
  5. Redhill Local Government Office

Reviews, get directions and contact details for Department for Work & Pensions

Department for Work & Pensions
Address: Caxton House, Tothill St, Westminster, London SW1H 9NA, UK
Phone: 0843 509 2326
State: Greater London
City: London
Zip Code: SW1H 9NA

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
Very rude and unprofessional experience I had with this lot. Was trying to see if my mother was eligible for some service charge support as she’s a pensioner. And was put through to this man that wouldn’t even let me speak. Every time I tried to explain that she’s was meant to have been idoc he kept talking over me, and threatened to hang up. He eventually did without me being able to get a sentence in. I was very calm throughout, but once he hung up I totally lost my rag. I understand it was a busy period for them that day and apparently their systems were down in the morning. But it was glearingly obvious he just wanted to get rid of me without any excuse. Terrible customer service. People work their whole lives paying taxes, then when they retire and reach pensioner age they have to put up with this type of service. Disgraceful
8 years ago (03-04-2018)
I want to give the DWP zero stars. I have been on hold on the phone for nearly an hour. I work for a homeless charity, many of my clients have learning difficulties and mental health issues and its pertinent that I process enquiries for my clients efficiently to deal with the demands of the service. This is the type of service that is contributing to deaths.
8 years ago (29-03-2018)
At the age of 71, I have had several visits to and from The Department of Work and Pensions and have at all times been treated with the utmost civility and respect. I would like to take this opportunity to thank them publicly, Thank you. MR A A PARK.London.
9 years ago (16-01-2018)
Rude and uninformative last officer I spoke to was ignorant and clueless. Bunch of morons sitting in that office. Worst service from work and pension department in the world, and I've lived in several countries.
8 years ago (15-03-2018)
Complicit in violations to the human rights of disabled people in the UK, as verified by a report released by UN's Committee on the Rights of Persons with Disabilities, and also any disabled person who has ever tried to claim the benefits they are legally entitled to. Wankers.
9 years ago (04-10-2017)
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