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Currys PC World featuring Carphone Warehouse

  1. Pontefract
  2. Pontefract Electronics Store

Reviews, get directions and contact details for Currys PC World featuring Carphone Warehouse

Currys PC World featuring Carphone Warehouse
"Talk tech at the UK’s new tech place Currys.Say hi to the new home of tech, where service, price and serious smarts mean a great deal."
Address: Park Road Retail Park, Park Rd, Pontefract WF8 4PR, UK
Phone: 0344 561 0000
State: West Yorkshire
City: Pontefract
Zip Code: WF8 4PR

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

related searches: Currys online, Currys near me, Argos UK, Currys opening times, Currys phone number, Halfords Pontefract, Amazon UK
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Reviews
Bought almost all my electrical goods from here for 30 years spending £1000’s. Bought a reasonably cheap television set for our babies room, to go on top of a set of draws. When I started opening the box it was clear the legs were going too wide for the top of the draws. Didn’t even take it out of the box. Returned the next day to look at a different TV but they wouldn’t accept the return on the first one “because I’d bought in store” 18 hours after purchase. I said the TV was perfect and hasn’t even been out of the box. A dumpy middle aged member of staff was most unhelpful/ dismissive, she wasn’t interested in the slightest just saying if I’d bought it from them online I would have been fine returning it, but not as I’ve bought in store. It was my intention to buy another TV that day too. I knew then Curry’s have had their last penny out me and I’ve told countless people about my experience. I left that branch and immediately went to a different Curry’s branch and just said the TV was faulty and got a refund within 5 minutes. I bough the replacement from A.O and have continued to spend my money with them, Argos and Amazon since, if I need to return anything they just collect it, great services by compassion. Curry’s is an outdated business model now and I can’t see it surviving in the long run.
I am disappointed with the service I received regarding my one-month-old iPhone 17, which suddenly stopped working. The phone completely died and would not charge or power back on, despite being left on charge overnight.nI took the phone into the Pontefract store expecting support with what appears to be a fault on a virtually new device. The member of staff who deals with repairs attempted to book the phone in but was unable to do so because of issues with the system. I was then asked to take the phone home and return the following day. Although inconvenient, I agreed.nWhen I returned the next day, I was informed that planned system works were taking place and that I would need to come back again on another day. Considering I had already made a second trip, I asked if I could simply leave the phone with the store. I was told this was not possible due to GDPR. Unsatisfied with this response, I requested to speak with the manager.nThe manager was helpful, listened to my concerns and agreed to allow me to leave the phone with the store. This saved me from making yet another round trip and spending approximately £30 more on fuel.nWhile the staff were polite, I felt there was very little urgency in dealing with a fault on a phone that is only one month old. When customers spend a significant amount of money on a premium device, they expect efficient aftercare, clear communication and a straightforward repair process.nUnfortunately, my experience fell short of those expectations. A phone that suddenly becomes completely unusable after such a short period should be treated as a priority. While I appreciate the assistance provided by the store manager, the overall process was frustrating, time-consuming and could have been handled much better.nAs a result, this experience has made me think twice about purchasing expensive devices from Currys in the future...nnI am still awaiting a repair.
The return process proved for me was unexpectedly complex. Upon attempting returning a faulty item I was informed that a member of staff would need to complete the return form first. Despite expressing my desire for a refund, I was instructed to take the item back home. I have to wait in store until they have contacted customer service to arrange a complimentary collection from my home address.nThis level of procedural intricacy is uncommon in my experience with other retail returns. The entire process consumed more than 30 minutes.nI hope my review can be helpful to other potential buyers and Currys will take this to their account to make the return process more simple.
Nancy thank you!!! In store support here was the best and only part of my experience that deserves 5 stars honestly. Online fine but limited info, delivery from DPD 0 stars personally but wow anything I need from curry’s I will be just coming to this store from now on so so helpful and genuinely care about the outcome for customers. If you don’t feel the same ask for Nancy ;
Leeds for…nVisited curry's crown point Leeds for an iPhone on contract. Simon went above and beyond to get me the best deal and his customer service both on the day and up to the phone arriving was exceptional, unfortunately his day off landed on the same day the phone arrived but he'd passed on all information to his manager Sam who had also previously got me the right deal on another phone last year. Thankyou both for making it so easy and straight forward and understanding of my child also, you are both a credit to the company.
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