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Costa Coffee

  1. Princes Risborough
  2. Princes Risborough Cafe

Reviews, get directions and contact details for Costa Coffee

Costa Coffee
"Counter-service coffee chain offering hot drinks, iced coolers, sweet snacks and sandwiches."
Address: 18 High St, Princes Risborough HP27 0AX, UK
Phone: 01844 275645
State: Buckinghamshire
City: Princes Risborough
Zip Code: HP27 0AX

opening times

Monday: 6:30 AM – 6:00 PM
Tuesday: 6:30 AM – 6:00 PM
Wednesday: 6:30 AM – 6:00 PM
Thursday: 6:30 AM – 6:30 PM
Friday: 6:30 AM – 6:30 PM
Saturday: 7:30 AM – 6:00 PM
Sunday: 7:30 AM – 6:00 PM

Update Info

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Reviews
At this Costa location, you'll find friendly staff and a pleasant atmosphere. However, it tends to get quite busy, and seating options are limited. On two separate occasions, we encountered issues with the card machine failing. Fortunately, we had cash on hand both times, preventing our coffees from going to waste.Food: 4/5
C.O.D would sharpen this coffee shop Long queues and staff who enjoy banter with each other rather than focusing on serving customers could all be solved by a system of Cash On Delivery C.O.D. No cash until the product in the customers hand would put a time pressure on them to be swift. I waited 10 mins from ordering for a coffee and a cake and that was a typical wait. It's no good, no good at all.
Costa is great, but Thame needs a repaint, and some better lighting. An old traditional building with a very low ceiling it is somewhat claustrophobic.Food: 3/5
Had a cup of tea here the staff were lovely & very friendly.Service: 5/5
Seems to mostly be shut at lot or early at the weekends, says it is open on the website and Google but quite often a paper hand written sign stuck to the door on a Sunday to say it is closed or closing early. Very quiet though and free parking outside for an hour. Just a shame the opening and closing times are all over the placeFood: 4/5
They left a number of people standing out in the cold for like 10 minutes after the official opening time in the middle of December , knocking on door got us noticed but ignored like the customers here are some minor nuisance to be scowled at! The WiFi is pretty good so I’m wondering if they were only taking cash and claiming their system was down so no-one could use their loyalty cards! I know skimmers when I see them and I will avoid this costa in future, especially as I came back in the afternoon and had another coffee and was asked to leave early so the staff could go home earlier than normal, exactly the kind of costa I can only muster contempt for!
Popped in today to collect a Too Good To Go surprise bag. Either the guidelines from Costa have changed or the server was having me on. I was told I could pick 3 items. I’ve never been asked to pick before and 3 items is considerably less than any of the surprise bags I have had before from this or any other location. I’ve used Too Good To Go at this Costa before and the bags have been much more generous. The sever was curt in their description of the guidelines and not remotely empathetic as to why I was disappointed with change. This undermines the point of reducing food waste if the bag is limited to 3 items, especially if the value of those 3 items is less than the value promised by Costa via the Too good Too Go app. So much for your sustainability values. It also undermines the customer experience if the server can’t empathise with their customers. I note also that the customers before me we given a similarly curt explanation to the questions they were asking too. Not great Costa!
Been going here years but since the franchisee changed its the worst Costa Ive experienced. Hours they open are incorrect, they open later than others, card machine has been offline for months now so cannot use debit card or loyalty card. The older blonde lady who is a barista possibly also the franchisee is also the most rude and indifferent barista I've encountered
Exceptionally friendly Costa with a good atmosphere. It’s all down to the staffFood: 5/5
Updating review June 2024. Super lovely staff, very pleasant compared to previous staff. Full of smiles and making great drinks. Nice place to sit in or outside for a nice drink.Service: 5/5
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