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Cosmos Pizza & Kebab

  1. Basildon
  2. Basildon Meal Takeaway
  3. Basildon Meal Delivery

Reviews, get directions and contact details for Cosmos Pizza & Kebab

Cosmos Pizza & Kebab
Address: South Walk, Basildon SS14 1BZ, UK
Phone: 01268 286688
State: Essex
City: Basildon
Zip Code: SS14 1BZ

opening times

Monday: 9:00 AM – 2:00 AM
Tuesday: 9:00 AM – 2:00 AM
Wednesday: 9:00 AM – 2:00 AM
Thursday: 9:00 AM – 2:00 AM
Friday: 9:00 AM – 4:00 AM
Saturday: 9:00 AM – 4:00 AM
Sunday: 10:00 AM – 2:00 AM

Update Info

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Reviews
ABSOLUTE JOKE OF A BUSINESS. I placed my order which the guy read back to me, told it would be 45 minutes, which it was. This is where the problems started, my food was cold and when I say cold I mean inedible and there was no garlic bread, I phoned back up, was told to pack up my food and wait for fresh food to be delivered, I did this, I have a young child who then had his food literally taken out of his mouth, so as you can imagine I’m already pretty upset. So they told me my food would be with me in 30 minutes, I phoned up AGAIN 45 minutes later, food was apparently on its way, after waiting a further ten minutes it arrived. Food was hot but low and behold NO GARLIC BREAD, so back on the phone I go, they could offer no reasonable explanation as to why this was the second time my order would be delivered and offered no compensation. The food delivered was hot yes but it was disgusting, my son had to be told to throw his food away and be cooked something. All they could offer me was a bottle of Tango as an apology and that’s after I asked!. WILL NEVER ORDER AGAIN AND HAVE TOLD EVERYONE I KNOW TO AVOID.
8 years ago (28-12-2017)
I wouldn't even give it one star. This place USED to offer a good service,even down to their delivery..but in the last couple of years it has rapidly gone down hill. The service,the food,the waiting times,the way the food is just left on the counter. I've seen customers become frustrated in the shop due to the lack of any service or communications with the waiting,paying customers. I personally have been patient but I can now understand why all the previous visitors who have complained,have done so. Cosmos seem to forget,the paying customer is paying for a service and without the guests buying their food,the business would be non-existent. Manners,communication and customer service training are lacking. A well run food outlet would rectify these issues,instead of flippantly telling people "oh well don't come back" it's not a professional way to run a business,perhaps it is the excuses of staff who should leave the vicinity,and give genuine workers who have a degree of decorum,a job. The resultants reputation would not be on a rapid decline as it is currently.
8 years ago (28-08-2017)
Very poor sevice,staff are truly rude and arroant the food .. is just like the service ...poor
7 years ago (15-04-2018)
on time , hot and burger really tasty , very polite on phone when i placed order. pizza lovely reccomend ,
8 years ago (26-01-2018)
The staff know nothing about hygiene , never seen one wash their hands despite touching their faces, having a cigarette, touching their hair , rubbing their nose etc, then unbelievably handling food.!!! Food not stored properly and if even slightly busy it's often not cooked properly, and one day someone is going to end up hospitalised. The owner manager extremely rude couldn't care less about complaints, if you complain directly to her she'll ban you from coming back . So to summarize.... hygiene zero cleanliness of working areas - 1000. safety of eating hot food -10000, politeness to customers -500 cleanliness of internal eating areas -1000. tables rarely wiped and even when they are, it's with a dirty cloth. Unless you have a cast-iron stomach, or don't mind having salmonella or food poisoning, plus you don't care about being spoken to like a cross between an enemy, an idiot or an unwanted nuisance, if that isn't you then avoid like the plague , this place is a disaster waiting to happen eating here is like playing Russian Roulette with a loaded gun in fact that's probably safer thing to do.better still order from Up the Road they are a million times more polite, safe, hygienic, dilligent, food prepared fresh not from frozen, staff polite and helpful. The sooner this cosmos closes or changes hands the better and safer for any hungry person.
8 years ago (18-11-2017)
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