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Cooper Giles

  1. London
  2. London Estate Agents

Reviews, get directions and contact details for Cooper Giles

Cooper Giles
Address: 12 Westow Street , London SE19 3AH, XGL, GB
Phone: 020 8653 4444
State: XGL
City: London
Zip Code: SE19 3AH

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Reviews
These are very organised, experienced, and professional estate agents from the Gypsy Hill / Crystal Palace area. They have managed high-value properties for dozens of years, and the properties they manage are always cleaned and presented to an impeccable standard. There are other estate agents around, yet Cooper Giles are THE estate agents to see if you are looking to rent, lease or buy the best properties in the area. Penny, the office manager, is the lady to see when you need a proper estate agents, not these newcomers who have no idea of what they are doing. Have a look at the attached photos of how well presented their properties are.
I recently had an experience with your agency that I would to bring to your attention. I had made an enquiry about a property in Crystal and left my contact details, but unfortunately, I did not receive any response, whether it be a call back or email. In an attempt to follow up on my enquiry, I reached out to a female staff member from your team. Regrettably, I was met with rudeness and was asked not to call back. This interaction left me and frustrated. As a customer, I believe that good customer service is crucial for any business, and it seems that the service I received fell short of expectations. Effective and professionalism should be key priorities when dealing with enquiries and providing assistance to potential clients. I kindly request that you address this matter internally and investigate the incident further. It is my hope that appropriate measures are taken to ensure that your staff members are trained in p
I have been renting with Cooper Giles for 2 and a half years now and they have been so great and supportive, whenever issues arise they always get their regular guys in to fix it quickly. My young daughter loves to wave and chat to Penny when she sees her around the Crystal Palace. By far the best and most personable estate agents in the Palace.
These guys have always been great estate agents to have, while renting in Crystal Palace. They charged us barely any fees when we first moved in I think about £200, no renewal fees, and always happy to bring in help when we’ve had issues with the flat. These guys make a welcome change from the other money grabbing b****ds that you would usually expect in London. Cheers Penny!
I enquired about a property in Crystal Palace, left my details and received no call back, no email, nothing. Safe to say, I went with another agency who know how to give a great customer experience. Definitely avoid.
Lovely people. Personal and thoughtful care for their clients.
By far the worst property agents in SE19.
PositiveResponsiveness, Professionalism
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