Coco Ivy

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"Coco ivy is a fashion and lifestyle store for women available both online or through our inviting shop based in Cockfosters, London.With a strong history being a local independent fashion retailer, seasonal trends are always updated, on trend and affordable.Fashion is what matters to us most...we love to serve women with style and aim to inspire confidence in our customers when it comes to how they dress."

Address: 21 Cockfosters Rd, Barnet EN4 0DF, UK

State: Greater London

City: Barnet

Zip Code: EN4 0DF

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Reviews

Came here looking for a last minute outfit and cannot express how helpful the two ladies working were! They listened to what I liked to wear, styles and colours and built me an outfit based on this!! Will definitely be back - thank you! Xx

I went into the empty shop  and was ignored by the two assistants who were at the desk and who looked up at me when I walked in. I stayed for five minutes looking at all the rails and deciding what I would like to buy, however, my presence was clearly not important enough for either one of the so called assistants to say hello  I had a substantial amount of birthday money burning a hole in my pocket and I have gone elsewhere to spend it  What a shame your staff don’t have the common decency to smile a greeting and acknowledge a potential customer. Obviously lockdown did not affect your business and you do not have to make up for all the lost revenue during the pandemic, or you would have trained your staff about customer service

Love my shoes!! Amazing staff, they were so helpful this is definitely my new regular shop!

I cannot disagree more with the last review.  I shop regularly at Coco Ivy, both Rina and Dina are amazing.  I always find some well priced little gem, that you can't find anywhere else.  Sometimes things go wrong with an item, whenever you buy them.  You can also rely on  them to tell you if it looks right or wrong.

Having read other reviews about this shop I felt moved to add my own. I too have experienced quite disgusting levels of unconcern by the dismissive and arrogant staff while purchasing an item at the till. My experience was making perfectly rational observations questioning the need to sell items made from real fur pointing out that it was more than likely to be dog or cat fur from China as it was trim fur. I was met with sneering indifference and the comment of “Oh well, it’s very popular here” showing no interest or concern about the reality about what they were selling. The fact that something is popular does not make it right and I think most right thinking people would have taken my observation with the seriousness which was intended but not at this shop.

Absolutely appalling customer service. I purchased an evening dress after being told by the staff that it could be altered to fit me, I took it to a very experienced dressmaker who advised me that it was impossible. So I wanted to return the dress but they wouldn’t except the return as it was outside their 14 day return policy by 5 days reason being that I had to fly to Spain to care for my sick mother in law who had suffered a stroke, so I physically couldn’t have returned it any earlier than I did. Now I am left with a dress I can’t wear, totally astounded by the lack of care, never quite experienced anything like it. DON’T GO THERE

Really poor quality and poor customer service. Tried to return some shoes after a heel coming off a brand new shoe I bought there and they refused any responsibility.

A lovely independent shop with charming staff and a great selection of up to the minute fashion.  Always find something new - wish there were more shops like this one.

Thank you Amanda for your kind help this morning,,, Beautiful clothing and Great Service as always, Nurse Tracie x

Very friendly helpful staff with super range of stock. Really enjoyed shopping there. Very good covid safety

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Reviews, get directions and contact details for Coco Ivy

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