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Clarks

  1. Chelmsford
  2. Chelmsford Shoe Store

Reviews, get directions and contact details for Clarks

Clarks
Address: Unit 36-37 High Chelmer, Chelmsford CM1 1XU, UK
Phone: 0844 499 3192
State: Essex
City: Chelmsford
Zip Code: CM1 1XU

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 4:30 PM

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Reviews
Staff is terrible, rude and lazy. A brunette older woman taking the measurements for my child and also a girl Natalie J that was at the till, both completely unprofessional and rude. The old brunette woman was annoyed when I asked for different sizes, too lazy to look for another size at the customer’s request. After complaining around with me being able to hear everything, she then said she doesn’t have different size which I think it was a complete lie. The girl at the till, Natalie J or at least this name is stated on my receipt, when I tried to reach the boxes with the shoes that I was paying for, she reached them before me, slapped the box, trying to prevent me from touching the boxes, then she explained she wasn’t done with scanning. Understandable, but don’t be violent towards me as I was just trying to take home what I’m paying for. Clarks needs hard working, professional staff, please hire better clarks. And get rid of these lazy women.
5 to the amazing store manager who helped a lot with our order. The quality of Clarks is great but the people who work in this store make a massive difference. Thank you!
As others note, the range is quite poor, especially considering the size of the shop. You'll find just as good a range of shoes in the clothing shops in town, yet this is a dedicated shoe shop! That said they did have something I was looking for, but had I wanted similar styles - forget it. Main issue is ultra pushy sales staff. Too desperate for a sale and act as if everyone that walks into the shop will leave with a pair of shoes.
Terrible quality and terrible service. £50 pair of kids shoes worn for 24hrs. Staff refuse to replace, saying its wear and tear. The sign in the shop says "kids test their shoes to destruction, so do we."..... bad job in this case!
There was a need to change a pair of shoes purchased the previous afternoon. The staff could not have been more understanding and helpful. Their approach to the situation was a very much appreciated display of good customer - staff - relationship.
Very little choice, although good for well made and fitting children shoes. This visit I wanted waterproof men’s trainers; hardly any choice, and astronomical prices.
My partner and I came in with our one year old for his first shoes. We were serviced by Robert, who was wonderful. Our little boy was challenging, but Robert was so polite and tended to him with ease. He was so informative and allowed us to try different styles and sizes to make sure we were buying the best shoe. It was such a lovely experience and we will be back if we are ever in the area.
As an Autistic adult I am very sensitive regarding my feet and shoes, as well as crowds. Today I was in the area on business, and was worried that my shoes weren't fitting correctly particularly as I've just started breaking-in my first ever pair of custom orthotics. Fortunately, Abbie was able to kindly, politely and patiently re-measure me and check that my shoes did still fit me fine. Thank you very much for allaying my fears and offering me some first-class customer service!
Delightfully helpful staff. Welcomed , warmly by a staff member who seemed to be in charge and asked another staff member to help. Although I didn't find anything to suit me, the staff member was truly delightful, she brought me the boots to try on that I requested and because I mentioned I had an arthritic knee, brought me other boots, that she thought would be easier to get on and wear.
Waiting list !!! In shoe shop??? for someone to "serv" standing with people and joke to see kid running around the shop for 15 min I just need my size, and my choice model. Lady on Training was trying to be most helpful and friendly.
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