Central Clinic, Dudley

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Address: Hall St, Dudley DY2 7BX, UK

Phone: 01384 366466

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State: West Midlands

City: Dudley

Zip Code: DY2 7BX

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Reviews

I have been with doctors for two years and since it has been under new management it has been fantastic. The girl at the desk is very inviting very helpful with trying her best to get you appointments and the doctors are excellent. They don't seem to rush and they are very thorough. Communication is great too

Since the surgery has been taken over I've been very impressed...I managed to get a same day appointment whereas previously it was 2 weeks in advance! Dr's seem more involved which is  and they are using the messaging system which is useful to send pictures etc..lets hope it stays this way as it is a valued surgery with slow of history

Managed to get appointment on same day,staff was very helpful especially young girl at reception :. New Telephone lines make it much easier.

It is absolutely one of the worst Gp's I've ever seen, it's about 3weeks that I'm trying to book an appointment with a Dr. Bet i couldn't yet Every time that I'm calling them they give me a silly excuse or they don't answer the phone. On the other hand my 3month son was really sick with high temperature i took him there their Dr. Said he didn't have any problem and he is better than meafter an hour we came back home and an hour later i had to took him to hospital and he was stayed there for 3 days The service of this Gp is rubbish.

Phoned up in regards to my 90 year old grandad who has had previous TIA’s who has a fear of hospitals due to it. He’s been experiencing numbness in his left arm.  I was 17 minuites late due to working at the hospital.  to be told I was 17 minuites late and appointments have all gone by then. They can’t fit him in for a emergency appointment which to me that would be classified as a emergency appointment. Felt the surgery was unhelpful. To be told he would have to go to the hospital walk in even tho I told them I’ve had trouble even getting him to be seen at the doctors.  This has resulted in my grandad refusing to go completely now. Where’s the duty of care.  Here’s been here for so many years and was never a problem with dr brettle they would always look after my grandad and find even 5 minuites to just see him.  Place needs reporting to a health ombudsman. Esp with all these reviews. Will certainly be looking into this

So disappointed in this surgery, since covid the doctor just doesn't want to see anyone, everything seems to be passed onto the nurse there, my daughter was in agony with severe tonsillitis, couldn't eat drink or even swallow, extremely high fever, rang doctors bang on 8am took till 9.15 to get through, only to be told the only appointments they had where a phone call between 3pm and 6pm, no wonder there reviews are so awful, in the end my wife and my daughter had to walk to russells hall hospital and even they said how bad it was, and thankfully gave her the antibiotics she needed, the doctor at the hospital said they are really busy with people who needed to see there own doctor but can't get appointments so end up at the hospital instead, what a sad state of affairs this country is in

Shocking Practice. As mentioned on previous chat, since Dr Brettell had left the surgery has declined. Never seem to get any appointments, rude staff. I am contemplating in regards to moving.

I missed a call regarding my second covid-19 vaccine. A message was left to ring the surgery to book an appointment.  I did so only to be told that they didn't book appointments and to ring 119. I rang 119 to be told that they were doing first bookings only and to call the surgery again to explain. I did this only to be told the same story again. I'm now left in limbo concerning my second jab. I have received no help whatsoever from the surgery and was given the impression that they're not interested in the slightest. Utterly useless is all that I am able to say about them.

After reading previous post about a 90 year old being treated badly I also can say I have experienced the same at this practice including 90 year old man being shouted at by a receptionist and putting the phone down on him because she had finished absolutely shocking manner to treat patients need retraining how would they like their families treated like this !! A matter I am taking further

Avoid! 3 complaints have gone 'missing' and now not responded to a Freedom of information request. Also 'forgot' twice to send a referral for me. Since Dr Brettell has left it has become a joke. Check out their  official inspection reports too. They support the complaints that have been put on here so it is not just a few disgruntled patients. Also, this is not down to the pandemic my issues with this surgery started before then.

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Central Clinic, Dudley

Reviews, get directions and contact details for Central Clinic, Dudley

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