Castle Residential

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About

Letting Agent Glasgow & Paisley Renfrewshire.
Estate Agent Glasgow & Paisley Renfrewshire.
Also surrounding areas, please contact us to ask.

Story

Letting Agent Glasgow & Renfrewshire.
Estate Agent Glasgow & Renfrewshire.
Also surrounding areas, please contact us to ask.

Castle Residential are one of Glasgow & Renfrewshire’s leading sales and letting agents providing a comprehensive range of property services.We pride ourselves on our high levels of customer service and satisfaction. Whether you are a landlord or tenant, our staff members have been trained to provide the very best experience possible for our clients.

Castle Residential will cover all aspects of residential letting, sales & property management from our offices in Glasgow & Paisley, so that you don’t have to worry about a thing! Our service is all-inclusive and customer focused in order to preserve a fantastic working relationship with landlords and tenants.

Established in 2000, the company has gone from strength to strength with our principles of hard work, professionalism, innovation and straight talking, quickly establishing us as leading agents in the areas in which we operate. Our ever growing property portfolio across Glasgow, Paisley, Johnstone, Renfrew, Erskine, Greenock & Barrhead matches our increasing list of Vendors and Landlords happy with our efficient, cost-effective and comprehensive service.

We strive to maintain our relationships in order to consistently rent our managed properties to happy tenants. On this basis, whether you are looking to maximise the potential income of your property or you simply want a hassle free property to live in, you can be sure that Castle Residential will be able to fulfil your needs.

Address: 63 Causeyside St, Paisley PA1 1YT, UK

Phone: 0141 889 5464

Website

ku.oc.laitnediser-eltsac@ofni

State: Renfrewshire

City: Paisley

Zip Code: PA1 1YT

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 11:00 AM – 2:00 PM
Sunday: Closed

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Reviews

Left the flat over a month ago wait and waited for the deposit and now you want £130 for cleaning. The flat was cleaner the I got it. I even paired it. Obviously you are trying to can me out of money. No bloody way.

 7 years ago (28-04-2018)

Fantastic staff - great support with a very professional approach at all times, knowing that there was a friendly voice at the end of the phone offered the reassurance needed. Thanks to all the team for all your hard work. Would highly recommend.

 7 years ago (10-04-2018)

AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID 

Similar experience to a lot of other reviews, very slow to respond to issues with property, when they do respond they take an age to resolve. If they send people to do work to fix issues they send cowboy workmen. We were tenants for 14 months and had to contact multiple times to get things fixed, and some things were never fixed for the term of the tenancy. THEN we moved out, scrubbed the place clean, left the place in a much cleaner state than it was when we moved in (as it clearly hadn't been cleaned when we moved in). We were never supplied with an inventory despite asking on multiple occasions for one, so make sure you take photos upon moving in, and upon leaving a property managed by them to cover your back, because no matter how perfect you leave the property when you move out, they will claim part of your deposit.

Their tactic seems to be to wait until the very last day of the month they have to reply to your request for your funds back from safe deposit Scotland, then deny your request for the full amount back, and decide that they want almost half of it for themselves. I assume they do this as they think after waiting the full month, you'd be desperate to get the money back so would just accept their fraudulent claim for your money and forget about it.

If you have the choice, I'd highly recommend avoiding this agency, unless you are absolutely desperate, as you will have nothing but trouble with them, and then come up against their blatantly fraudulent behaviour at the end of your tenancy.

Update: 08/05/2018

Be very careful. During the deposit dispute adjudicated by safe deposits Scotland, Castle Residential uploaded 2 fake invoices to support their claim for £320 of our deposit. One for a cleaning company which doesn't exist, and one for a maintenance company which also doesnt exist. After disputing their claim they were eventually only awarded £105, but they shouldn't even have been given that. Safe Deposits Scotland are useless in determining if "evidence" uploaded for the dispute process is fraudulent or legitimate, hence why Castle Residential get away with their fraudulent activities and are able to scam former residents out of their deposits.

Would advise avoiding completely, but if you have to deal with Castle Residential, make sure you get an inventory from them, if they ignore you when you ask for one get an independent party to sign one for you. Take as many photos as possible before and after your tenancy to prove the condition of the property, and instead of cleaning the place yourself, pay a legitimate company to clean the property and provide you with an invoice before you leave, as Castle WILL try and claim the place needed cleaned anyway, and at least you will have proof that you had ths place cleaned before you left.

This is an extremely dishonest company who never seem to be reprimanded for their actions. Schemes such as Safe Deposits Scotland actually enable them to continue their fraudulent activities so don't count on them to protect your deposit.

 7 years ago (08-05-2018)

Complete criminals only out to get as much money out of you as they can. Mouldy bathrooms waste pipe from toilites burst and not repaired human waste all over shared space. I have photos and video evidence any questions please feel free to get in touch as i have no problem dedicating my time to letting people know about these scum bags

 7 years ago (27-03-2018)

Avoid. Rented a property from these abysmal agents between 2016-17. Absolute disgrace and prime reason property agents have such a poor reputation. Couldn't unlock the door for us on arrival, didn't have access to the garden for a fortnight, and the property repairs they had promised took months to enact. Not to mention the rat infestation and the leftover furniture, endless storeroom of post, and general garbage they neglected to sort out from the previous tenants. Even ended up having to go to the Scottish deposits ombudsman to get my deposit back as they were intent on adding insult to injury. Atrocious. But happy I got the deposit back in the end. Again - avoid. Plenty of less morally bankrupt agents in Paisley and Glasgow.

 7 years ago (28-11-2017)

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