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Cafe Rouge - Victoria

  1. London
  2. London French

Reviews, get directions and contact details for Cafe Rouge - Victoria

Cafe Rouge - Victoria
Address: Victoria Place Shopping Centre Buckingham Palace Road , London SW1W 9SJ, XGL, GB
Phone: 020 7931 9300
State: XGL
City: London
Zip Code: SW1W 9SJ

opening times

Monday: 07:30-22:30
Tuesday: 07:30-22:30
Wednesday: 07:30-22:30
Thursday: 07:30-22:30
Friday: 07:30-22:30
Saturday: 07:30-22:30
Sunday: 09:00-22:00

Update Info

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Reviews
Visited Cafe Rouge for the first time. Booked a table for 19:00 for two a friend and I. We arrived an it was evident the venue was understaffed, almost all tables were strewn with dirty plates, glasses etc. we needed to wait and the waitress asked us to sit for a few minutes whilst they sorted tables. Another customer arrived without a booking and the other waitress sat this person ahead of us, which wasn’t particularly good, especially as a we booked and b were already patiently waiting to be seated. After a few mins we eventually were seated. We got served in a reasonable amount of time and you could tell the staff were a little perplexed and flustered, clearly it had already been a very busy time for them. They took our order and we were dealt with in a pleasant manner. We were served our food in a respectful and reasonable amount of time. There was nothing to rave about it was mediocre food and service. We weren’t overly impressed with the toilet adjacent to the dining area. I mean literally there are diners tables either side of a pocket sliding door. I don’t see how this is allowed under regulations, but hey I’m no expert! Overall it was ok, but I wouldn’t return or encourage others to go out of their way to visit this establishment. Shame really.
When I reached to the cafe in the morning, lady staff said could you please sit to the table nearby the counter as I’m working by myself and I said okay that’s fine. There were only two customers present when I arrived. I sat just in front of the counter. I ordered coffee and vegetarian breakfast. I got my coffee but I had to wait more than half an hour to get my breakfast. Nearly 45 minutes or so lady staff approached me and said sorry they completely forgot about my breakfast as like herself there is only one staff in the kitchen but cafe was not busy at all. Anyway the joke was that the lady staff asked me if I’m still hungry???? I said I’m starving and that’s it..within 3 minutes she served me my breakfast. Extremely poor customer service. In busy time can understand but in quiet time how can you work like this. Cafe is in the great location but they need to work on staff training. Not worth spending £15.30 for this service or food quality
The food is nice but the service was quite poor.. I can understand that this restaurant is in a busy station but they should be used to it by now.. You could see that the staff was not happy, we were brought the wrong starter and a couple of times a waitress has been quite rude in the way she gave us the food and took away the empty plates without saying a word to us. They were clearly understaffed for the number of customers and after it got quieter both people working on the front of house because much nicer and more attentive, but still, for most of the time we didn’t really feel looked after..
My first time going to Cafe Rouge victoria. I had a booking reservation and was stading out side, i do understand thier was one guy serving at the time of visit, i went in and asked for tea on the counter and showed them a voucher i had from Cafe Rouge meaning i was going to order food. I got moved to the drinking area as i wanted to sit inside. I had to move my own tea, milk, and sugar as other people were getting served on their table and got greeted in. All on all, the place looks amazing and clean. I gave the staff members 1 hour, 16 minutes a chance to say how my tea was, or if i was okay as it was not busy but nothing. Very Poor Service.
Beautiful French decor & such lovely presentation of the food. This place has become a top favourite of myself and my wife's when around London. Attention to detail and nice atmosphere felt like we was in Paris. We are usually greeted by the lovely Arsenijus that is always ever so friendly with his customers and totally professional. I totally recommand the restaurant a totally must xx
We used a Groupon voucher so we only had the set menu to choose from. However.. Excellent, friendly service! The electric went out upstairs so they lit candles. Turned into a lovely, romantic meal Food was fabulous, beautifully presented, very fresh and tasty. Mocktails were superb. We will be back!
A more relaxed place in busy Victoria station. The food is excellent as usual in Rouge. Service is excellent. The guy was smiling and singing. That creates awesome experience and environment. Definitelly will go again after a flight.
Cafe Rouge was really lovely!!! I had a vegan burger and this was really delicious. The staff member were really nice and we got our taste card discount too so that was great. There were not many vegetarian option but the burger was great :! Mock tails were great as well.
I been to café rouge in Victoria Station for the first time and I can say I loved it, I had an great service, I choose steak and fries for my lunch, the steak was juicy and delicious, cooked like I wanted. I ate a delicious crème brulee for dessert and was smooth and tasty. The food and service was 10/10 I can say I'm a happy customer 100% recommend
So I went here using a free voucher that includes the café rouge burger. As such I was not expecting to be blown away. Despite this low bar, the burger was awful. They had run out of buns so the patty was served naked, over cooked, dry and chewy on a bed of cheap salad. The Camembert it was served upon had not even melted. Angelo the waiter was friendly, the interior is fine and my pint was served without problems...but I won’t be coming back as a paying guest.
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