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Brown and Merry Estate Agents in Wendover

  1. Aylesbury
  2. Aylesbury Real Estate Agency
  3. Buckinghamshire Real Estate Agency

Reviews, get directions and contact details for Brown and Merry Estate Agents in Wendover

Brown and Merry Estate Agents in Wendover
"The Brown & Merry County House & Farm Sales office is strategically placed in the picturesque village of Wendover lying at the foot of the Chiltern Hills, with one of the oldest High Streets in the county."
Address: Woollerton House 7 High Street, Wendover, Aylesbury HP22 6DU, UK
Phone: 01296 624444
State: Buckinghamshire
City: Aylesbury
Zip Code: HP22 6DU

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews
Highly recommend the Brown & Merry Wendover team - Sylvie and Claire were friendly and professional throughout, and they went above and beyond progressing our purchase. Thank you!
Fabulous service from wonderful staff. Thanks to Karen and Sylvie for their advice and making our sale very easy. Great communication and very professional.
Kristina and all the team at Wendover have been an absolute pleasure to deal with from start to finish. They listen, they remember and give great advice at a time when you need it most. I would have no hesitation in recommending them if you are selling or buying. Kristina handled everything for us from the start and didn’t let us down once which is very rare these days. On the rare days she wasn’t there all the team Jane, Claire etc were up to speed with the latest info on our sale. A job well done.
From the sale of our flat to finding the perfect house Kristina at Brown and Merry estate agents was fantastic! She was always prompt to reply to us and did a great deal of chasing for us when it came to getting updates! We really appreciate all the hard work she put in, as well as Claire from Brown & Merry. Having them as our estate agents was invaluable. Many thanks!
I wouldn't recommend this branch. Our landlady decided to sell the house we were renting through another branch of this company shortly after the tenancy began and this branch took over the sale. We were renting through the Tring branch so remember that we were also Brown and Merry's clients for the duration of this review. We were made to feel like we were being obnoxious or difficult for not allowing them to do multiple viewings, taking up most of the day, for which we were expected to vacate the property and 'maybe sit in the car' as suggested by them. We were never offered compensation or a reduction in rent for this inconvenience. This happened in February and March, during lockdown when the virus was bad and when we weren't allowed to have friends or family in the house. They decided it was ok to invade our home with viewings because people would be wearing masks, although the government advice at the time was to not mix. At the time they would not let me into their office to speak to them when I asked because of... Covid. The government guidelines at the time were designed to stimulate the property market and not to protect tenants and we can all appreciate that covid isn't sentient and doesn't know the difference between these scenarios. We gave them a two hour window and said they could have two households per day in light the global pandemic that had been going on for a year by then. They weren't happy about this and tried to get us to change our minds despite knowing how uncomfortable we were. Some of the viewings were taking place in 2° weather and in the end we refused any further viewings. We filed a complaint against a member of staff for her attitude following a cancellation and she later phoned us to apologise for her comments.  We expressed to them our anger at being treated like this in pursuit of a quick sale and received an apology. I was quite surprised to learn that you can actually refuse viewings entirely. Given the situation I wish that I had taken that option as it seems now that would have been the only way to have any peace and quiet over the next 6 months. Following our complaint, all future viewings were stopped as it came to light that we hadn't actually been served a s21 notice and the house had to be taken off the market. It was a real mess. I was left a voicemail a few months later informing me that I had to vacate the property to allow for a mortgage survey. This appointment had been booked for the day of my brothers funeral when I had family staying and could easily have been avoided had somebody thought to ask me beforehand. It was rearranged but I refused to leave the property as I'm under no obligation to allow unsupervised strangers into the house I was paying to live in. Again I was made to feel like I was being unreasonable even after they admitted that I didn't actually have to leave. The inspection was carried out with me present and so the whole charade was pointless. There was no guilt over continuing to annoy us despite knowing that we were grieving and stressed to the hilt trying to find somewhere to live. After the house was sold we had to put up with the purchasers coming to the property, hanging around taking pictures of the house, with my daughter and other children playing outside and us being able to see them, several times a day, which also made the neighbours really uncomfortable. It was really disrespectful, frankly quite odd, and I could have prevented all of this by just refusing access for viewings. This continued for 6 months in total. I would advise that tenants make themselves fully aware of their rights and how to exercise them when dealing with estate agents. We bought a house in Wendover through another local agent who in stark contrast were great, respectful to both us and to the occupiers of the property. The property was in a much better condition and for a better price. Throughout this, the Tring office that were managing our tenancy were also really good. They were really helpful, approachable and responsive.
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