Bristol Royal Infirmary

Reviews, get directions and contact details for Bristol Royal Infirmary

Address: Upper Maudlin St, Bristol BS2 8HW, UK

Phone: 0117 923 0000

Website

State: Bristol City

City: Bristol

Zip Code: BS2 8HW

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews

I recently went to A&E due to severe chest pain and sickness that had been ongoing for four days. Unfortunately, my experience was extremely disappointing and distressing.nAfter arriving, it took around 1.5 hours just to be seen for the initial assessment, and another 2 hours before my bloods were taken. Later, I was told that my blood sample had been lost, and they needed to take it again adding even more delay.nWhile I was waiting in the waiting room for my results, I suddenly began experiencing unbearable, sharp chest pain — the most intense pain I have ever felt. I couldn’t even stand up and was calling out for help, but no one came. My husband begged the receptionist for assistance, yet they refused to even look at me and said I had to wait until my results were ready.nAs my pain grew worse, other patients in the waiting area started pleading with staff to help me because I was clearly in agony. It wasn’t until about 30 minutes later that someone finally came to check on me.nI was then hooked up to a drip with painkillers, but they took nearly an hour to start working. During this time, the nurses tried to take more blood, but my veins were weak because I hadn’t eaten or drunk anything, and I had already given blood multiple times. The process was painful and exhausting.nOnce the pain subsided a bit, I was sent for a CT scan, and from that point things moved more quickly. However, despite all of this, they couldn’t find the cause of my pain. I was discharged with painkillers and told that the surgical specialist refused to see me because my scans and blood tests were “normal.”nThroughout my entire stay, I never saw a doctor only nurses. I left feeling dismissed, frustrated, and scared, with no real answers or reassurance about my condition.nThis experience was incredibly traumatic, and I hope that in the future the hospital improves its communication, compassion, and response times especially when patients are in visible distress.

Disgusting. Lazy cleaner on the night shift. Went in at 9pm had a MRI at 8am. No communication from A&E. Radiology team lovely. Radiology asked me if A&E wanted me back up and checked as I wasn’t sure. Rude receptionist was annoyed as they had discharged me so rebooked me in. The nurse I saw for triage then told me I had a spine injury Cauda Equina I then queried that because I just come up from the MRI and no one told me that he’s then panicked called Radiology confirmed I had it in a doctor would speak to me. He then rushed me to another triage to have my observations done They were confused and tried to get me to leave immediately They then said that they would bring me painkillers. Two hours later, I asked reception for the painkillers And also asked when I would be seen because the first triage nurse diagnosed me from my MRI. I went up another two times To say that the pain was getting worse and I was stressed. Then around five hours later, I saw a Doctor Who was rude as hell. She told me I didn’t have that. I had some less serious problems. I asked how come I was diagnosed and she was almost offended and said that apparently everybody that has a MRI on their spine gets diagnosed with that until proven not and she blamed the night team. When I tried to tell her that the triage nurse was from the morning and I had had my MRI with the morning team, she was just rude. Very sarcastically said goodbye to me and she hoped that I had a good day. I don’t really know how telling someone that they have a spinal injury When they don’t is apparently meant to be a common thing. Disgusting behaviour very overwhelmed staff in the A&E department. 15 hours wasted and still no explanation of the problem that I went in for. I won’t even go into the horrors that I saw in the night. It might also be worth getting a night cleaner that isn’t so lazy and actually pick stuff up rather than a patient with a broken arm.

I am posting this on behalf of my mother-in-law due to the way they have treated her both times she's had to stay in this hospital.nHer first hospital stay, she was rushed in due to her not being able to use both hands. First night she spent the whole time crying to my partner over the phone because she felt like she was being bullied by the staff, nurses mostly and the doctors were not listening to anything she said. Well by day 2 she was really bad, wasn't with it at all, had fallen out the bed twice by this point because they didn't put the sides of the bed up. It turned out she was feeling woozy because they had overdosed her on the morphine that she takes anyway due to other medical conditions, she was rushed to Intensive Care and she was treated really well by nurses in there and she couldn't stop praising them. She was in Intensive Care for 3 days total, she got moved to a ward on the third floor I believe it was A300 but could be wrong. There she was bullied to a whole new level, there was specifically 3 nurses that bullied her relentlessly, kept making digs every time they brought her a tea or some fruit she doesn't eat in hospitals, she has stated a few times to me the only good food they do is apple crumble and there was one doctor who said 'what does she do, take the capsule apart and snort it the morphine for fun?' that was a doctor that said that and by this point she was feeling better and she had heard him clear as day as did my partner as he was visiting her at the time. Oh and she had fallen out of the bed in this ward and hit her head so hard that she was complaining of a headache for days after and she also had a lump on her head from this fall. All because they didn't put the sides of the bed up when it says in her notes that she is fall risk even in her sleep. She was released after a week and a half in this place and on her discharge notes they had put 'patient came into hospital with the overdose, did not happen while in our care' it happened 2 days into her being into this hospital so don't understand why that was even put on there to begin with.nnNow onto her second stay in hospital which is this past week, as I'm typing this he is on the phone to me waiting for her to come back as she needs the ambulance to bring her back this time. They were okay this time, some nurses were rude but for the most part they were nice, and they were patient with her due to her being confused for most of her stay. The issue lies with today, she found out at 9.30ish this morning that she was being released today, obviously she got excited and phoned my partner not long after finding out, which in return I got the phone call to get the good news also. Well skip to about 7PM and she is on the phone to my partner frantic as they are bullying her into taking a medication that she can't understand why she needs to take and they are not telling her she is knowledgeable about medications due to her conditions as well as my partners, well it turns out they've given her a blood thinning injection twice and that medication they were bullying her into taking was to counteract the last blood thinning injection they have given her. She had also fallen out of bed today and she was on the floor for a solid 10 minutes and not one nurse even noticed, another patient had pointed it out and my partner was on the phone to her and he heard what they said to her 'what are you doing on the floor? why would you want to be on the floor' as if she choose that the floor was the place she wanted to be. She is sure that they are telling other patients about her conditions and anything else to do with her, but that one neither of us can be sure what was said as neither of us were with her. Now it comes to her transport to come home, the first transport, she couldn't get into the chair by herself so they left and another transport has to be booked for her to come home.nnAs of now that is what has happened its disgusting behaviour by the staff members of this hospital, how can they treat a patient this way?

I’ve been under the care of the Maxillofacial team at BRI as an outpatient for over 3 years, repeatedly seeking help for the same ongoing issue. In that time, I’ve been fobbed off time and time again by doctors who seem either unwilling or unable to properly address the underlying cause of my health concerns. To be clear, the nursing staff have always been fantastic – kind, attentive, and professional. During my most recent visit to A&E, the nurses took bloods, provided pain relief, and made me feel seen and heard. Unfortunately, that’s where the positive experience ends. Once again, the doctors dismissed the swelling in my face as “just a cyst.” I don’t necessarily dispute that – what I do dispute is the lack of accountability and investigation into the root cause, which stems from a long-standing untreated abscess. This abscess, left unresolved by the MaxFax team for years, has caused recurrent infections, and even landed me in hospital with borderline sepsis two years ago. I’ve needed frequent antibiotics ever since – a clear sign that the core problem remains unaddressed. During this latest visit, I was told less than an hour after bloods were taken that I could be discharged with no treatment. The doctor claimed to have seen my blood results, which didn’t add up – when I questioned this, he became visibly frustrated. I asked for a discharge note which I was given, but when I pressed further about how results could have been processed so fast, I was met with dishonesty and avoidance. What’s even more distressing is that when I attempted to follow the doctor for clarification, he slammed a door on my leg, trapping it between the door and frame. This was deeply unprofessional. I will be pursuing this further through the appropriate legal and complaints channels. To add insult to injury, when I finally got an appointment with my GP after leaving BRI still feeling unwell, the hospital blood results showed a high infection level — high enough that my GP immediately prescribed another course of antibiotics. This review is just a snapshot of the repeated failures I’ve experienced at BRI. It feels like some of the doctors here think they can play god with patients’ lives, ignoring or minimizing serious ongoing health issues. After five years, I’m exhausted, frustrated, and left to wonder how different things might be if proper treatment had been given when I first asked for help. I sincerely hope this review is taken seriously – not just by other patients, but by the hospital itself. People deserve better than this.

Initially I was concerned by the waiting time. Because I was in so much pain. The staff did everything to ensure I stayed and was seen by the nurses and doctors, and I couldn’t speak more highly of the staff and there expertise they showed in identifying and getting me the help I needed. I had broken a rib and this was identified by x-ray and I was given advice and medication and treated extremely well by all staff even though they was dealing with very difficult situations going go around them by some other patients that was causing big problems that required police assistance. Thankyou very much to all the staff for your care and assistance and your genuine concern and consideration to helping people in there need. 1pm-8pm 23/08/25

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Bristol Royal Infirmary 50 meters

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