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Brakes Motor Company

  1. Ilminster
  2. South Petherton Car Dealer

Reviews, get directions and contact details for Brakes Motor Company

Brakes Motor Company
"A family run, Ford approved dealership in the heart of Somerset, covering all your motoring needs from sales to service."
Address: Station Rd, Ilminster TA19 9BQ, UK
Phone: 01460 54331
State: Somerset
City: Ilminster
Zip Code: TA19 9BQ

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 11:00 AM – 4:00 PM

Update Info

related searches: ford dealers in somerset uk, ford motor group, used cars somerset, ford somerset, autotrader
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Reviews
Buying a used car from Brakes Motor Company has been a first-class 5 Star experience from start to finish. Matt Elliott promptly replied to a few questions I had emailed him about the car, and he was very helpful and accommodating when I visited the dealership in Ilminster to inspect it and take it for a test drive. Today, collecting the car was a straightforward and pleasant process. Matt had ensured it was prepared to a very high standard and explained and took care of all the paperwork efficiently. I would have no hesitation in buying another used car from Brakes Motor Company in the future.
The customer service receptionist made the process of booking my full service and MOT very easy. I was provided with a decent courtesy car and the work was carried out efficiently and on time. When I received the car I was very pleased to find that it had been cleaned inside and out. This was all included in a very competitive price Thanks very much I would definitely recommend Brakes of Ilminster.
Brakes Motor Company in Ilminster always give a first class service prioritising the customer needs. The staff are very polite and helpful and explain everything to you
I have a 2020 Ford Puma which was just a few weeks out of warranty when the daylight running bulb on the nearside, failed. I was somewhat alarmed to hear that the bulb LED strip itself cannot be replaced and that an entire headlight was needed. In addition to this, it was also necessary to fit a control module which had also suffered failure. The total price including labour for these repairs was near to £1000! As the car was out of warranty, Stacey service dept managed to apply a 65% discount to this amount as a goodwill gesture from Ford. I was very grateful for this whilst still remaining fairly staggered about the cost of the repair, for what I had expected to be a relatively cheap fix and I therefore paid the balance of the invoice, something around £250. Having consigned the repair to history, hoping that the same failure would not befall the other headlight; I received a phone call from Stacey saying that she had managed, completely off her own back, to fight my case for me. She was calling to say that she had been successful and if I could provide my card details, she would refund the £250! This was very much unexpected but very much welcomed. That is truly excellent customer service.
I’ve been using Brakes for several years for servicing, MOT and various other repairs. They always do an excellent job at a fair price, and in the few years I’ve been using them for servicing my quite old car has been completely problem free. I’ve found them to be very trustworthy, with excellent communication from the service and MOT team, and as such would recommend them for any car repairs. I drive all the way from London just to get my car serviced here because I trust them to do a good job.
Ilminster Brakes garage, have the highest standard of service, professional. amazing custom information skills, best service from a garage I've had in years, recommend to anyone.
Took in as had an engine management light on, husband had checked error code and when I dropped it off I told Brakes it was the catalytic converter warning. Picked it up later that day to be told it was a catalytic converter error which I already knew but I was charged £60 to be told this even though I had told them this 6 hours earlier, they said I needed to get a new one which would £800. I declined their offer to book it in and then spoke to another Ford dealer who told me this was a known problem with my model of Ford Focus and a software update was available which would more than likely sort the problem, which it did. Did Brakes seriously not know this or were they deliberately quoting for work I didn’t need - I will never know, but interestingly daughter had similar problems 3 years ago, being quoted for over £700 worth of work after a routine service. We again took to another local garage who said she absolutely didn’t need 80% of the work, and indeed 3 years later is still driving the car happily without this work being done and the ‘work’ has not been picked up in the services she has had at other garages since. Brakes maybe conveniently local to me but all trust is gone and I will never use them again.
As always, outstanding customer service. Thank you to al the team for many years of excellent advice and help!! Keep up the great work!!!
Brakes Motor Company are great, friendly staff and knowledgable technicians. Competitive pricing and all work completed to a high standard.
Complete scams, they make me go twice and both times they charge me 60 and 80 pounds for nothing. And they try to make me go a third time??? My poor English doesn't mean I'm dumb. I don't recommend anyone to fix their car there... They will take the money and the car will have the same problem - just like mine.
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