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Big Bus Tours

  1. London
  2. London Bus Tours

Reviews, get directions and contact details for Big Bus Tours

Big Bus Tours
Address: 3rd Floor 110 Buckingham Palace Road , London SW1W 9SA, XGL, GB
Phone: 020 7808 6753
State: XGL
City: London
Zip Code: SW1W 9SA

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Reviews
While in London I got a Premium Hop on Hop Off ticket that included an night bus tour through the city. Our live tour guide, Julia, was absolutely amazing and was much more enjoyable than simply listening to a prerecorded guide! It was a great orientation to the city and highlighted many historic landmarks. We are looking forward to taking one or two of the walking tours tomorrow with Molly! Thank you for a great two hour tour, Julia! You are delightful!
We took the "night tour". It was a super nice way to see the city. We've been to London many times before, and we decided to take this tour just to do something different, it was super fun! The commentary was interesting and fun too. We were a bit cold in the end, so make sure to wear warm clothes! But I would recommend the tour, it's short, fun, beautiful views along the way!
My family and I went to London for the first time! We decided to get a Classic 24 hour ticket for the three of us and our expectations were exceeded. The buses are clean with an open roof, the staff is very kind and energetic. Also everything needed is included in the package... we got to experience an amazing tour guide as well as a boat ride. The tour guys have a very good sense of humor especially Julia. You get to see a lot of notable locations even a tour in the London Mithraeum. Overall our experience was amazing and we strongly recommend getting a tour if you are visiting. Thank you for giving us such a pleasant experience!
The bus tour is great, 3 star is more for a comparative analysis. On busy weekends there is struggle to find a spot to sit on the upper deck. Equally the connectivity between red and green line is not good. There should be display to indicate which station is next, especially when the bus is on diversion. Don't get the review wrong, the bus services are all good just seems to be not upgrading with time now. It's same from when I did this tour 5 years ago as well.
Our family of four bought the Premium 3 day ticket which includes a 2 hour evening tour starting at 6pm and a daytime river cruise from Westminster to Greenwich. It cost £177 but we used it to get into the city as our Premier Inn was only 10 minutes away from a stop on the blue route. It is a circular tour that takes 1.5 hours to complete. They also have a red route that takes 2.5 hours to complete. There is also a green daytime route for Kings Cross station and a hotel route from the city to the Kensington area. The drivers and staff were all lovely and extremely helpful. The company has a very useful free App which plots the routes and gives directions to all their stops with pictures. One helpful suggestion to improve the App would be to include the 'hotel route' on the map and show which buses are doing this run at night so customers can pinpoint them to ensure they can get to stop no 4 in time for it to depart. The hotel route seems to be ad-hoc and needs to be better promoted. Also some of the commentary needs updated but I am sure you know this. Thank you.
Friendly staff, great commentary, funny and entertaining. Deserves 4 stars but we wanted to do a full circuit, and it's great that there are many stops covered, however we saw some things multiple times from different angles and didn’t get to what we really wanted. 3.5 hours is simply too long when the bus is full and you are forced to sit upstairs and freeze! Didn't complete the trip, pls think carefully about this in winter, especially with kids. Will try again in warmer temperatures!
Overall our expectations were met. Bus was clean, reasonably comfortable. Didn't have to wait long for one or more to come along. Would prefer a more straight forward narration of the prerecorded audio tour. Their attempt at comedy and characters from the past were more distracting than helpful.
Fabulous Phil was amazing. He really knew the history of all the landmarks including world history. We really enjoyed his jokes and even his laughter. He is very knowledgeable in US history as well. I highly recommend taking the evening tour of London. The city really shines at night.
We purchased the 72 hour premium tickets. The busses were a great way to see all the sites in London. It was also a convenient way to get around. We loved the flexibility of getting on/off at any stop. The audio guide was very informative and gave a lot of information. As part of our ticket, we also had the river cruise. It was great! Seeing London from the river is a great experience. Again, the audio guide was a nice addition giving facts, anecdotes, and history. All the drivers and employees we dealt with were helpful, friendly, and made everything easy. There was a night bus tour included with our ticket, but unfortunately we didn't get to do that. I was excited to see London at night, but I was so cold that I decided to stay indoors! I definitely this company - great value!
Perfect way to simplify seeing the main sights in London! We booked online easily the 24 hour tour. So here is how it went and what we did that made it great: Download the app, once they activate the pass from your email you see the buses in real time, there are a lot of them. Makes timing hop ons much easier. There is a free map as well we got on bus that saved the phone batteries when we just wanted the overview. Go to any stop and look for one of their employees. If none are there just show the email to the bus driver. They activate the pass and give you a receipt that acts as your on-board pass. Keep that handy! On the bus are free headsets to listen to tour audio. We didn't do that but it's in several languages and plugs in at the seat. One bus just played the audio over the speaker which was fine as well. Bus will move before everyone is seated so hold the handrails at all times! We did the red line that hit all the major points like Tower Bridge, Big Ben, Buckingham Palace. We got off the bus at 16, walked through the park and took iconic photos of Tower Bridge. Then we got great fish & chips from a local restaurant. It's a short walk across bridge and worth it for more views and photos. Once across follow road around to 17. On other side of Bridge you will see all you need for a window tour of Tower of London. Watch the app and time the next bus to hop on! We got off the bus at 23, walked through St James Park getting the Buckingham Palace pics then across to 1 and back on bus. We got off the bus on 6 to walk down the high end shopping district, and stopped in Hamleys Toy Store, 5 levels of cool and bathroom, pizza and ice cream on top floor. Got back on at 8. We got back off the bus at 9, hit the Leo, Monet, Van Gogh masterpieces in the National Gallery then back on bus. You will get exquisite views of Big Ben from the bus at several angles a few times so stay on bus where the red line comes near. We never waited more than 10 min, and usually just jumped right on because we used the live tracking app to time our stops. Don't be grumpy, smile, thank the drivers, enjoy the day. Great supplement to saving walking time. It was well worth the money for us!
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