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BEST WESTERN Oaks Hotel

  1. Burnley
  2. Burnley Lodging
  3. Brierfield Spa

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BEST WESTERN Oaks Hotel
Address: Colne Rd, Burnley BB10 2LF, UK
Phone: 01282 414141
State: Lancashire
City: Burnley
Zip Code: BB10 2LF

opening times

Monday: 7:00 AM – 11:30 PM
Tuesday: 7:00 AM – 11:30 PM
Wednesday: 7:00 AM – 11:30 PM
Thursday: 7:00 AM – 11:30 PM
Friday: 7:00 AM – 11:30 PM
Saturday: 7:00 AM – 11:30 PM
Sunday: 7:00 AM – 11:30 PM

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Reviews
We have just returned from a 2 night all inclusive break. The hotel is beautiful the architecture is stunning. it's a little shabby around the edges and the rooms could do with some decoration and updating but for the price you really cannot fault it.nnThe drinks are premium brands and the food freshly cooked and delicious .nnSpa again could do with a refurb but was a nice way to spend a couple of hours and the hot tubs are actually hot!nnI would recommend it for a cheap and cheerful break
The staff earned the extra star, professional and friendly. The room was clean but the other areas needed a good clean. The whole place is very dated and tired and could do with a revamp. We had two nights on an all inclusive package which was good value for money. The spa area is again very dated but clean and the large jacuzzi was one of the best we’ve experienced. The biggest problem for us was the WiFi which was useless and we could barely get any connection in the room. I think we would return on an offer but not otherwise.
We were at The Oaks for the New Year's Eve ' bash ' . Really enjoyed our stay & the event . Our room was warm the bed comfortable and the shower efficient . Food at the Gala evening was piping hot & delicious despite catering for the numbers attending the function . Full English next day was freshly cooked and equally as good. The Oaks obviously only employ pleasant and cheerful staff , all still smiling at breakfast despite the late night . If there was a negative it was the number of up stairs down stairs we had to undertake to reach our room . Not easy with luggage at our age , We've stayed at another hotel in this group . Both would benefit from a refurbishment but still comfortable and reasonably priced.
STAY ELSEWHERE!nnI stayed here when working away, reviews seemed alright and from the outside looked really really nice..nnI entered and was a bit confused where reception was, found it and checked in no problem, staff was helpful at check in. Then went on the 10 mile hike to my room, to get to the room you have to go through the dining room which can be really awkward.nnI arrived at the room and was in disbelief, they just stuck me in a room that looked like it hadn’t been used since the 1800’s. I entered and first thing I saw was mold in the corner which for someone who has asthma isn’t good at all, then I looked around and saw cobwebs everywhere! It was like being in I’m a celeb, I saw a spider and left the room down to the front reception where he said “I’ll put the room as out of service” surely this should have been checked before i was stuck in there?nnThey said they upgraded me to a “family suite with a view” my view was a tree and the road, wouldn’t really call it a view, the room was mediocre to say the least , no cobwebs or mold in this one but I did have a pet in a ladybug on the single bed.nnPure disbelief, I eat here twice, first night I had the baked haddock and can’t complain it was fantastic, had the steak and chips the following night and again seemed nice. However I’ve checked out this morning and have had constant stomachache all day while working and went to the toilet about 8-9 times. So wouldn’t be surprised if I’ve left with food poisoning.. nnJust stay somewhere else, there’s a reason it’s for sale , waitress was decent but rooms are horrible and trying to stick you in there as well, insect pets if you want one and no cleaning staff obviously.nnI don’t ever review or complain as I get a bit awkward about it but shows how bad it was to review it. Save your money.
The staff were amazing and a credit to the hotel. Unfortunately, the hotel looked dated with leather peeling of the chairs, and the carpet was worn to the carpet grippers in the hallways. The rooms were not much better. We stayed on a family plan where breakfast and dinner were included, and the dinner options were limited, and if you swapped to an alternative on the other menu, they charged full price which seemed a rip off as you have already paid for a meal, personally I think you should pay an upgrade price instead of the full price. Also, the dining room seems to be where most people go through to get to their rooms or events, so it like being in a gallery with lots of through traffic. I won't be returning as I believe there are much better places that represent better value for money
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