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Best At Travel

  1. London
  2. London Travel Agents

Reviews, get directions and contact details for Best At Travel

Best At Travel
"Best at Travel is a London-based, family-run tour operator. For over 35 years we’ve been creating affordable luxury holidays for families, couples and groups to the world’s best destinations from Dubai to the Maldives, Barbados and beyond. What makes us Best at Travel? Our team of travel experts use their first-hand knowledge to create a holiday that’s unique to you – plus we offer exclusive deals only available when you book through us! We also offer flexible payment options including low deposits and are ATOL protected."
Address: Worldwide House 7 - 9 Whitfield Street , London W1T 2AS, XGL, GB
Phone: 020 7849 4100
State: XGL
City: London
Zip Code: W1T 2AS

opening times

Monday: 08:30-21:00
Wednesday: 08:30-21:00
Thursday: 08:30-21:00
Friday: 08:30-21:00
Saturday: 09:00-18:30
Sunday: 09:00-18:00

Update Info

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Reviews
Booked many trips with BAT and have found every booking to be competitively priced and I've not felt miss sold on any of my trips. Had a very rare hicup that was easily sorted via email is all I can report. Luke Thorpe was by last agent and he was super helpful. I'm sure I'll book another offer if and when it takes my fancy..
Stay a mile away from this company! Best At Travel is nothing but a thieving outfit hiding behind a facade of respectability. My experience with them has been an absolute nightmare, and I feel compelled to warn others. I booked a business class travel package through Best At Travel, which included an 8-day stay in Malaysia and a 7-day stay in Singapore, flying with Etihad Airways on the 20th of June. The total cost of this package was a staggering £17,800.00. Tragically, a few weeks ago, my wife was diagnosed with a serious medical condition, along with other serious complications. Due to her condition, we had no choice but to cancel our travel plans. I informed Best At Travel of our need to cancel three weeks before our departure date, hoping for some understanding and compassion. Despite explaining our dire situation and requesting a partial refund on compassionate grounds, the company coldly denied my request. Their lack of empathy and unwillingness to even consider a partial refund is appalling. The sudden diagnosis has placed an enormous emotional and financial strain on our family, and a partial refund, less any applicable cancellation fees, would have greatly alleviated some of our burdens during this challenging time. I reached out to Rita Sharma, the CEO and Director of Best At Travel PLC, hoping for some humanity and understanding, but received none. This company's behaviour has been nothing short of heartless, and their refusal to assist in any way is a testament to their true nature. If you value your peace of mind and your money, do not use Best At Travel. They clearly do not value their customers and are only interested in taking your money, regardless of the circumstances. Save yourself the distress and stay far away from this company.
I would like to thank Herbert Yaweh for organising our holiday to Phuket, Thailand in March. We stayed at the Slate Hotel in Naih Yang. It was one of the best holidays we have been on. The hotel was fantastic and the staff we're very friendly and efficient and the breakfast was amazing. Herbert advised us to go bed and breakfast only, and he was correct, as the cost of eating outside of the hotel is a lot cheaper. We had a few changes in our flights, due to Emirates changing the flight time's but Herbert managed to sort everything out for us. I would definitely use this company again .
We booked Thailand through Peter at .Best at Travel', again! Brilliant service as usual. We are currently re-booking. Highly recommended, with good local experience and a deep understanding of what you want out of your holiday.
Lauren B @ Best At Travel created the best honeymoon package for us in Thailand back in December. I would highly recommend Lauren & Best at Travel for any long haul/honeymoon getaways. 5 stars!
I can not praise Jack and Evonne in customer services enough. They both went above and beyond to help us in a very difficult situation with a positive outcome. I am eternally grateful to them both. So glad we chose to book through Best At Travel.
Have used Best at Travel a few times, once for a trip to India, Vietnam, Brazil, and recently to Sri lanka. Never fail to give us a seamless itinerary. The organisation in the run-up is easy with lots of suggestions being made, and on the ground the trips have been seamless. If you’re visiting multiple places where you’re having to book flights, transfers and entrance into various attractions, then consider using Best at Travel. Massive thanks to Maria Sabalova!
We booked a holiday to Meedhupparu Maldives with Luke . We wanted to postpone for 12months due to pandemic and didn't want to endure the stress of PCR testing Luke was very straightforward to deal with and answered any queries or concerns .
Absolutely awful customer service. So rude and arrogant. Booking a holiday should be a lovely experience, I’m not quite sure how ‘best at travel’ can make that so utterly miserable instead. I decided to book elsewhere in the end. Spend your money with an agency who values their customers. Kenwood are lovely and cheaper!
We had a pleasant stay at the hotel in New York from 13th-19th November. The front of house and rooms were excellent, but the bar staff could use improvement. The bar food at the Hilton was of poor quality. Our experience with Best at Travel was great. They were accommodating and hassle-free. We will definitely use their services again. The outbound flight with American Airways was very good, and the inbound flight was with British Airways.
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