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Beaverbrooks

  1. High Wycombe
  2. Buckinghamshire Jewelry Store

Reviews, get directions and contact details for Beaverbrooks

Beaverbrooks
"Come and visit us at our Beaverbrooks High Wycombe store for a wide range of jewellery and luxury watches. As well as being the only stocklist for Gucci and TAG Heuer in High Wycombe, we are very privileged to be one of the only five Beaverbrooks stores to stock the exclusive Tudor watch collection.We also showcase jewellery crafted in 9ct and 18ct gold from well-known fashion favourites like Vivienne Westwood and Michael Kors, along with a stunning selection of Beaverbrooks diamonds.You can find us in Eden Shopping Centre, situated on the corner opposite Next. There is a large car park in the shopping centre, and excellent bus and train links a short walk from our store. We look forward to seeing you soon."
Address: Eden Shopping Centre, 46 newland St, High Wycombe HP11 2BY, UK
Phone: 01494 445081
State: Buckinghamshire
City: High Wycombe
Zip Code: HP11 2BY

opening times

Monday: 9:30 AM – 6:00 PM
Tuesday: 9:30 AM – 6:00 PM
Wednesday: 9:30 AM – 6:00 PM
Thursday: 9:30 AM – 8:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: 9:30 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
Really friendly and patient. The partner is very happy with her first mechanical timepiece.
Not impressed at all with the service especially when the client spends a large amount of money on a designer watch Gucci. I took my watch to the Westfield Centre, Stratford on the 22nd of August, to have it sent off for polishing following an incident which caused a scratch through no fault of my own.I was told by the lady in question to pay £100 upfront for the polishing service, and I was fine with it having the scratch softened if the repair Gucci centre could not remove the scratch out totally, which is also what the staff member told me they would do. I was told, the lead time would be 6 to 8 weeks and was also informed that I would be contacted either by email or telephone. However, this is my 8th week and no contact AT ALL from Beavetsbrook?. So drove all the way to Stratford to question the matter and found out only today 10th October that Beaversbrook had been contacted by Gucci on the 26th of September and were informed by Gucci that they were unable to polish the watch and that I would need a new case and battery and had to pay £260? So from the 26th of September to the 10th of October, nobody from Beaversbrook had the decency to ring me, the client, to inform me of such outcome. The lady whom I spoke to today just did not know what to say and kept saying they had not contacted me because they wanted to investigate why Gucci were asking for such an amount - this obviously did not make sense as she told me already why they wanted the extra £260, so she knew the reason, as Gucci had told them, and she read their email to me, she just did not know what to say as there was no excuse whatsoever on their behalf for not telling me.....the real truth is they did not seem to care and consequently forgot to tell me. I am really cross and simply want my watch back as I have a wedding next week, but my to my dismay the member of staff who's name I will not mention told me it would take another 2 weeks to have my watch and worse still, she then said 4th of November as this is what it says on the receipt but this would mean that the lead time then is not 6-8 weeks but 3 months? I think the member who dealt with the matter in first instance put the incorrect date on my receipt, otherwise it simply goes way above their lead time? I demanded my £100 refund which they gave me and also demanded that I get my watch back ASAP seeing that they caused the problem and inconvenience. The lady however, insisted that it was not possible but she saw that both my husband and I got really cross so she then told us she would phone Gucci and would let me know within half an hour the outcome. She then rings me whilst at the shopping centre as agreed, only to be told that she had sent an email and not phoned Gucci because "apparently" Beaversbrook are not given the Gucci repair centre phone number and that they can only email them? So as matters stand now, she awaits a reply from Gucci repair centre but also told me she does not know when this will be? So in conclusion, I have no idea when I will be reunited with my watch !!!! Appalling service all around, I feel totally let down especially as I have bought other designer items and was going to do so today but this incident has completely put me off and as such I will no longer shop at Beaversbrooks nor will I recommend it!
Excellent customer service, but not much stock and there must be a better way to protect the goods than the big glass wall!
Excellent service. My wedding ring arrived very quickly and the staff were very attentive and helpful.
Rebecca and Elisa were great in helping choosing the right fit. Really lovely staff and comfy atmosphere.
We received fantastic service from Rebecca and the team at the weekend and there was a brilliant selection of jewellery.
I don't normally give 5 stars however, Beaverbrooks met all my expectations and exceeded them too! Kind and helpful staff, the designs are amazing and all the social distancing measures and hand sanitising is on target too! Very pleased with my service :
I went into the High Wycombe branch to pick up the Gucci watch my husband had bought me for Christmas. The store was busy as you would expect at this time of year but the staff were absolutely amazing each and every customer being treated as though they were the most important person in town including my husband and myself. It was a great to be served by someone who cared and at no time did we feel rushed even though there were other people waiting to be served. Well done to all the staff .
We bought my engagement ring and our wedding rings here and they are a very professional, knowledgeable and friendly team. The lady who cared for us made us feel special and didn't rush us at all. In fact she went out of her way to show us as many rings as possible. Great service!
Called the shop before going down there to see if they could price match a watch and if they had it in stock. They confirmed yes to both, so made the journey down there only to be told when we got there that they would not or could not do it. That's fine we will buy it from the other shop and make the journey there. Terrible service though, discourteous, complete waste of time. So be warned, I wouldn't bother with them, they obviously just tell you what you want to hear with no intention of keeping to their word. A wasted afternoon , very cross ... these companies dont deserve your business
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Beaverbrooks map

Directions to Beaverbrooks with public transportation

High Wycombe bus station Gate A 140 meters
High Wycombe Bus Station Gate C 150 meters
High Wycombe Busstn 150 meters
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High Wycombe Bus Station Gate E 160 meters
High Wycombe Bus Station Gate F 170 meters

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