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Bannatyne's Health Club

  1. Solihull
  2. Solihull Gyms
  3. Solihull Saunas

Reviews, get directions and contact details for Bannatyne's Health Club

Address: Saintbury Drive , Solihull B91 3SZ, SOL, GB
Phone: 0121 705 2444
State: SOL
City: Solihull
Zip Code: B91 3SZ

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Reviews
The attendant in the spa are worst people on planet, they were rude and unkind. We stopped to charge our ev and it was early morning when my pregnant gf wanted to use a restroom and when spa opened about 7:30 in morning we went in to ask if she could use a restroom and lad behind the counter inconsiderately shooed us away saying we are not legally allowed till 8? Is this how people are treated at wellness centres which speaks alot about their values?? I was heart wrenching to see how asian immigrants are treated with such hostility.
I love spa days. I treated my friend as she was visiting the UK from South Africa. The Swedish back neck and head massage was great. Plus a facial. Fantastic. But I was quite upset with the way my booking was handled via WhatsApp. It covered 2-3 days. What a performance it has put me off using Virgin Experience Days again.
Smooth and relaxing experience. I booked our treatments through a website and got a great discount! The treatments were effectively relaxing, Maurine I hope I got the name right and spelled this correctly was amazing and I believe all the staff was really polite, friendly, available, and helpful. The place is nicely kept and clean, although the spaces Pool Area, Jacuzzi, Sauna and Steam Room are not very spacious but still satisfying and there are recommendations there for people to respect everyone's right to use these which is really good. I did not try the gym nor the classes but there also these spaces which can be accessed both on a Treatments Spa Day or with a Membership Thank you and see you soon!!
I wish we had read some of the reviews before coming here. This is not a spa you relax in....we'll it's not really a spa. The swimming pool was basically divided in half, with two lanes marked out lengh swimmers, and the other half had swimmers following the edge of the marked out area!!! So, no just getting in the pool for a gentle swim it was more like a race, so don't hold anyone back, we'd taken books so we could relax poolside....no not a chance, there was no space for too many people. We also had treatments booked, when asked where we went, the receptionist pointed across the crowded cafe and said "just sit over there on the sofa." We stripped to our swim ware, used the gowns and flip flops provided, found our way across the cafe to the sofa, I think we were both still in shock, we both said "shall we go". We'd been there half an hour at the most, we returned our towels and gowns and were not even asked why we were leaving by the receptionist who checked us in....so no, not a spa, not even a good swimming pool, very disappointed.
Spacious gym, many equipments… only one squat rack. Good spa. One of each sauna steam and hot tub. Helpful staff. When asked… No day use—>members only and guests passes.
Would not recommend this place if you wanted a relaxing spa day.. it’s more of a leisure centre, we had our treatments which couldn’t fault the girl did a great massage however when you go into the pool area there was a water aerobics class of 30 in there so we couldn’t enter for the hour..so we tried the jacuzzi but there was 4 people inside already and that’s all that fitted as it’s only a small one… then after the class finished there was private swimming lessons taken place after. The loungers are just plonked on the side they don’t even fit forward facing the pool.. we just had our lunch as it was included in the price and left as we just wasn’t enjoying it what so ever. Shame as it was a birthday gift and suppose to be a lovely day. Wouldn’t waste your money
After reading some reviews about the spa day I was somewhat worried but I preferred this Bannatyne's over the City Centre Spa. The staff were all lovely and the staff working in the cafe were very attentive and couldn't do enough for us. The therapists who did our treatments were very professional and Amy gave me the best facial I've ever had from any Spa. I'm really looking forward to going back.
Wrong information given at reception so i’ve lost money. The scone we got as part of our package was dry. It’s just a swimming pool with one sauna and steam room which are constantly full massage was painful, no calming music just silence and it was still light in the room. Tried to order food but they’d ran out of what we wanted. Honestly it’s the worst spa i've ever been to.
Very bad spa. Very public facilities that goes against the idea of a spa - for example people who have access to the gym inside the building or even those who are coming for a swim can also use the hot tub, steam room and sauna making it impossible to actually use these ‘luxurious’ facilities which I thought was really unfair when you’re trying to have a spa day. Not luxurious at all. Pool is small and portioned into 3 vertical sections making it even more restricting to use. Bad customer service on the desk and a bad spa day overall. Not what a spa should be, it is more a communal public leisure centre with treatments available. Also the cafe does not always have all food available on the menu and on the day I was there the cafe tables were not even clean. Will not be returning. One positive note - a shoutout to a very lovely lady called Zara who did a very lovely facial and she actually made our day a bit better just before we left as we were really disappointed so thank you Zara.
Not so great service at the reception. Information and clarification of appointments where misscommunicated. 2 cancellation of massage appointment on the actual day. No refund when requested. Missed an appointment and refused to reschedule even though they have missed 2 in previous time. Not so great management of booking. Will not be going again or refering anyone
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