B&Q

Reviews, get directions and contact details for B&Q

Address: Laporte Retail Park, Dallow Rd, Luton LU1 1HJ, UK

Phone: 01582 402300

Website

State: Luton

City: Luton

Zip Code: LU1 1HJ

opening times

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 7:00 AM – 8:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews

Large DIY Store covering 99% of your home inprovments needs this Store is on two levels accsess via a lift or stairs a lot of damaged stock on display which can put you off buying that product a garden supplies area is to the side of the main building with a building trade outlet at the other end. Mobilaty parking bays are centre of the carpark but are equel distance form both entrance and exit doors.

 7 years ago (02-06-2018)

Rubbish place! Customer service do not exist at B&Q Luton. I went there to query why a bath waste and trap I purchase from them failed only after 9 months from purchase.  Instead of being sympathetic to me I was met by the B&Q representative named only as Gabrielle on duty who was aggressive and would not help. I was told that I needed to produced the original packaging before they can do anything about it and B&Q only offer 45 days guarantee unless it is an electrical item.
The B&Q representive called Gabrielle need some customer service training urgently!!

 7 years ago (08-03-2018)

I asked a customer service rep to help me get an item from a barricaded section and she asked me to wait. Another customer asked for help from the same person for helping to find a screw. She spent so much time with the customer trying to find a screw and totally ignored my request for help. In that moment I could only think she was either discrimintating against me because I was either dressed like a "terrorist" or just the fact I was a man. I kept looking at her and she knew I was waiting but no attempt to acknowledge that I was waiting and that I asked first. I asked another checkout rep who was not doing anything and she refused to help. Was really frustrated and just walked out. Can't be bothered with such staff, they are a waste of money and a waste of space!!!

 7 years ago (23-01-2018)

Asked a security guard a few questions about bbqs and he found the specific one i wanted straight away, super helpful and knowledgable about the stock.

 7 years ago (02-04-2018)

B and q what's more to say you can get pretty much any tool

 7 years ago (15-05-2018)

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Reviews, get directions and contact details for B&Q

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