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Auxillis Services

  1. Bath
  2. Bradford On Avon Insurance Agency

Reviews, get directions and contact details for Auxillis Services

Auxillis Services
Address: Auxillis Services, Pinesgate, Lower Bristol Road, Bath BA2 3DP, UK
Phone: 0344 472 1726
State: Bath and North East Somerset
City: Bath
Zip Code: BA2 3DP

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Reviews
Outstanding and above and beyond in the service. All staff were friendly and professional and explained the process are each step of the claim. When there was a delay in my hire car they reacted promptly and made it their business to have it sorted by end of day. The car I received was a high end too of the range model and I felt that I was treated like a valued customer. I was updated with daily emails on the status of my claim and got my cheques promptly too. I'm so grateful that they made the whole process stress free and can't recommend them highly enough. Thank you
Absolutely first class. Delivered my courtesy car on the date and time that they said they would as my own vehicle was taken for repair. The courtesy car, a Mercedes CLA was in immaculate condition with only 14 miles the clock! As my own car was returned after repair Auxillis then came and picked up the courtesy vehicle. The whole procedure went without a hitch and would recommend Auxillis to anyone. Many thanks.
I had an accident recently and Auxilis were fantastic. The service all round has been great so far. The courtesy car was delivered the following morning and was the same car as mine in a different colour. The staff I dealt with at auxilis were so helpful and they even let me chose my own garage for the repair which some companies do not allow. This is great as you can trust your own local garage to do a good job! The only issue I had was the courtesy car stunk of cigarettes and the suspension was going as when you went over a speed bump it made a funny squeaky noise but other than that it was a great service and would highly recommend them!
Following a no-fault car crash, I wasn't expecting to be involved in another. This time though, the car crash was Auxillis themselves - who I can confirm are an absolute disaster to deal with from top to bottom, from start to finish. - A process that has been ongoing from mid-June until today, riddled with errors, rubbish systems and unhelpful and incompetent staff - During the process I had to re-provide details about my claim multiple times despite this being provided at the beginning. My statement was repeatedly called into question by this company despite it being corroborated by other people involved. - I provided full details of the accident on the day after it occurred in June, and then was requested to provide it all again in November. Following that, Auxillis refused to corroborate my statement with other people involved in the accident and just passed my claim back to my original insurer without informing me - Leave you to deal with the scrappage company for your car without assistance or guidance, leading to a late payment - Delivery of the hire car was preceded by completely incorrect documentation that led to a late delivery of the car and the management of switching cars was handled very poorly. I was expected to drop everything to enable Auxillis to do this - it was fortunate that I was in the area to do so. - The cars I were provided were both delivered late, and the second one I had has not been collected despite the hire ending almost 3 weeks ago - I have not been able to speak to a single person about it and there continues to be no resolution. - Second car was filthy and delivered with a shrug of the shoulders from the delivery driver. - Bad communication with the insurance company leading to Auxillis attempting to withdraw their rental a week earlier than their contract with me stipulated An embarrassment of a company, with awful staff and awful processes, whose inefficiencies I am sure are leading to us all paying higher premiums on our insurance. A shame I can't leave 0 stars.
All I can say is "Amazing"!! All their staff were so understanding and caring and made every effort to understand my situation and the heartbreak I am going through! Thank you so much! I totally recommend Auxillis and it's wonderful employees. The courtesy car is lovely too. Special thanks to the gentleman that delivered it, it was a privilege to have met him and he is definately an asset to Auxillis.
I have used "Auxillis" in March 2022 after having car accident and they delivered car without filled in documents. On the documents car showed no damage even if it had scratches and dents also drivers door were re-painted, it could be seen from paint marks on plastic stripe. Driver asked me to sign paperwork which I have refused to do so. Auxillis company is used by Churchill insurance. I have asked Churchill to use different company for curtesy car, but they explained to me that they got contract with them and can not offer different option. I ended up handing car back to Auxillis and renting car from more reputable company in my own expenses.
Initially it was a good service that I was receiving, however the third party insurer isn't responding to emails and auxillis refuse to wait on the phone to speak to them so now its a big endless circle of waiting. They have many a time tried to have me send the claim back to admiral, excess payable, as though they can't be bothered to help me and im just a nuisance to them at this point. Won't use them again after this claim is settled.
Absolutley no service. These are the worst. Not even our insurers Direct Line with whom they have the contract for supply could get them to do their job. No car supplied, lots of failed promises from Auxilis. After nearly 3 weeks my car returns tomorrow having been repaired, thankfully I was able to source the use of another car if I had not been able to then Auxilis would have really left me in a hole.
As of writing I'm yet to have a conversation with anyone from Auxillis for more than 20 seconds. Had a lengthy voicemail from them yesterday, after re playing several times, the only word I could understand was, oddly enough Auxillis. I called them, only to wait 25 minutes to get through and be told Toyota insurance had passed this claim to them in error. After re - contacting Toyota insurance, who said there was no error, he put me on hold while he spoke to someone at Auxillis, he could'nt get through and gave me a direct number. After waiting 23 minutes a woman answered and cut me off when transferring the call, now into a double figure wait again, as yet without answer. Appalling service and gross incompetence.
The promised car Skoda Scala was delivered to my door and collected 10 days later. The car was in A1 condition..My repaired car was returned to me 2 days late... Auxillis Services had no problem extending the loan period.
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Auxillis Services map

Directions to Auxillis Services with public transportation

Brougham Hayes 90 meters
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St James Cemetery 110 meters
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Pines Way 120 meters
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Brougham Hayes 180 meters
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Brougham Hayes 220 meters
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752
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