Asda Rugby Superstore

Reviews, get directions and contact details for Asda Rugby Superstore

Address: 12 Chapel Street, Rugby CV21 3EB, UK

Phone: 01788 513300

Website

State: Warwickshire

City: Rugby

Zip Code: CV21 3EB

opening times

Monday: 7:00 AM – 12:00 AM
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: 12:00 AM – 10:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews

Asda is my local and I never have any problems shopping here except today I had to worst experience if I could rate this 0 stars I really would! I was trying to check out the women at the till with the red hair big quiff and glasses was so rude to me she tried to scan some drinks they didn’t go though I asked how am I suppose to purchase this item she told me I couldn’t as there not on the system so I asked her if she could get some one for me she continued to shout at me telling me not to be rude when I wasn’t I was simply asking her to get someone to check as I know they do scan. She then proceeded to raise her voice at me shouting in front of loads of people I suffer with anxiety so this made me feel really low I then asked her to get her manager so I could talk to them to also complain about it so she decided to call security to get me kicked out!!!? Like what I’m trying to get my dinner and you work here and your suppose to serve me not shout at me so I removed myself from the situation and left my shopping and went to security myself. Now I say this is one of the worst experiences iv had at Asda and it was but the manager Ricky & security where so lovely and nice if I could give them 5 stars I would with someone who suffers with anxiety they handled the situation so well with giving me a apology and knew I was regular Ricky also got my shopping back and served me himself with the drinks scanning? Funny how she said they wasn’t on the system but they was? So yeah I don’t think they should have someone like her serving the general public as she clearly has no manners & definitely dose NOT have any customer service skills! But yeah other then that again thank you to Ricky & security for helping and sorting the problemnAs much as they could & I really hope she gets the training she clearly needs & I hope I never see her again while shopping at Asda! :

A Gobsmacking Thank You to Matt at Asda Rugby Petrol Station!!!!!nnI am absolutely astounded by the extraordinary kindness I experienced from Matt at Asda Rugby Petrol Station on Chapel Street. I had forgotten my wallet and was completely out of fuel with no alternative payment methods available. Just as I had lost all hope in the bizarre times we live in, Matt stepped in and did something utterly unexpected and heartwarming—he paid for my fuel out of his own pocket.nnDespite my insistence, he refused to share his contact or bank details so I could pay him back. His selfless act left me completely speechless and confused, unable to find the right words to express my gratitude. Such a level of generosity is truly rare and deserves the highest recognition.nnMatt, you are a credit to Asda, and your exceptional kindness should not go unnoticed. You should be promoted for being such an exemplary employee. I will never forget your generosity, and a hope to see you soon again in the store. Thank you once again, from the bottom of my heart.

This store has it's ups and downs. It provides an ok range of products and I'd say it's suited towards people with cheaper budgets. The shelves are often a bit dirty and sadly only one lift is currently operational.The staff range from friendly to a little bit rude but nothing of significance. In summary, if you want cheap prices and don't care much about anything else then this is your place and don't forget to use Asda rewards.

DON’T ORDER ONLINE!!! I was very disappointed twice when I ordered online through their app as they were sending me a lot of substitutes that had no sense with what I was ordering. But today was the worst when I ordered via Uber eats. First they cancelled my order and when I placed it again few hours later, they sent me only 18 items from 34 that I ordered and half of those 18 were again substitutes that had no sense with what I ordered. My partner went to Asda 5 minutes after I received my order and all the shelves were full with meat and vegetables that I ordered and never arrived or were switched with something else nnDear managers from Asda,nPlease hire competent staff that will complete the orders and won’t cancel people’s items, as they are payed to do this job!!! I’m so disappointed again also for sure I won’t order online from them again! I prefer to order from other stores that values their customers.

I was having difficulty returning garments to the store today, I found the instructions on line extremely difficult. However, Tina the assistant working on customer service today 6/06/24 went over and above her job to assist me, she was a super star & deserving of praise. Thank you Tina.

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Asda Rugby Superstore

Reviews, get directions and contact details for Asda Rugby Superstore

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