Apple Braehead

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Address: Kings Inch Dr, Glasgow G51 4BP, UK

Phone: 0141 885 4200

Website

State: Renfrewshire

City: Glasgow

Zip Code: G51 4BP

opening times

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 9:00 AM – 6:30 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

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Reviews

I wish there was a 6 star service button to hit as all the staff here deserve it.nnTL;DR - 18 months and previous attempts of trying to get my bad wifi chip replaced under AppleCare+ previously with the Glasgow branc, and Apple online support, TWICE .... today was like a journey into the past for me. This is THE Apple Store that hasn't changed. The folks in Braehead are a carbon copy of what I get in Union Square - San Francisco  :nnCarolina was patient, agreed my battery for sure needed replacing, as it wouldn't charge, and went to speak to her manager to discuss my year of trying to get my main board replaced.nnShe came back quickly, and, agreed to replace the main board at the same time as the battery.nnAll the staff today did an excellent job and are very knowledgeable  and helpful around apple systems and technology.nnMy repair was done in 90 minutes and I'm back home restoring.nnFor the first time since I bought this phone a few years ago, I am restoring on iCloud from my back garden ..... the new board connects to my sky wifi with 400mbits of throughput now outside. Way too cold came back in :nnGuys, have a wonderful Christmas I hope you have a great break over the holiday period soon.nnEven if this branch  is a bit more out the way for you, always select it as default knowing the 6 star service you will receive.nnScott.nps - I found my Apple Newton recently and it still works.

I had an excellent shopping experience at the store, which features a sleek and modern layout that made browsing really enjoyable. The staff were approachable and highly knowledgeable, providing personalized assistance whether I was purchasing a new device or seeking advice on product features. Their commitment to customer service made me feel well-informed and supported throughout my visit. I also appreciated the hands-on product displays, allowing me to try out the latest Apple devices before making a purchase, which really enhanced the overall experience. Even though the store was occasionally busy, the staff managed the flow smoothly, ensuring my shopping trip was positive and seamless.

My sons macbook screen started flickering and had lines along the bottom, made an appointment at the genius bar soon as I sat down member of staff came up asked what had been happening told him and showed him the screen without touching it just told me the screen was cracked.... the macbook has no marks on it and barely leaves my sons desk when I told him this he was very dismissive. I asked how much it would be to fix he said the technician will go through that with me.. when the technician came over he turned and said cracked screen... I felt like he was trying to intimidate me and get me to pay the full price of the repair..... after the technician finished all her tests turns out the screen is faulty and not cracked and repair will be covered under warranty. If that had been someone else they might have been scared away and never went through with the appointment if they had though it was broken and going to cost them to be fixed

Got my phone in June and the screen started to flicker with the bottom half going blank for a while after unlocking. Booked an appointment at the Genius Bar and the process was simple. Check in was easy, staff were helpful and, as my screen had no visible cracks or damage, I was given a brand new screen free of charge and fitted within 2 hours. Staff were all friendly and helpful.

I spent four hours in this store, armed with a clear idea of what phone I wanted – an iPhone 16 Plus. I played with the demo for a while, but the shop wasn’t too busy. I caught the eye of employees and tried to get their attention, while others around me were being asked for help. I even googled if I needed an appointment to buy a phone, as the employees would ask if the person waiting was so and so.nnEventually, I started waving at someone, and they came over. I had a good idea of what I wanted, but I didn’t know much about the new features my last iPhone was an X, which I had since launch. Unfortunately, the advisor, after hearing that I knew what I wanted, went straight to asking how I wanted to pay. I had to prompt for information about the new features I knew nothing about.nnAfter confirming that I wanted the phone, I asked for the one with the larger storage. Unfortunately, it wasn’t in stock in the colour I wanted, unless I wanted pink. I didn’t care too much about the colour, as I like pink and there would be a case going on it anyway. But I thought it was strange that there was nothing else available.nnAfter agreeing on my payment method, I was ushered to a table, where the phone was brought out and handed to me. I was also trading in my iPhone X. At this point, the advisor went away, and I had no idea I was being handed over to someone else. Eventually, someone came over and began helping me transfer all my data from one phone to the new one.nnWhat I didn’t realise was that WhatsApp is a nightmare to transfer. Luckily, I had the day off and nothing urgent to do that day. I was no handed over to someone else to help me set up WhatsApp, who gave me different instructions on getting it set up. I wish I had known this hour beforehand. However, this advisor wasn’t informed that my phone needed a “side by side” WhatsApp transfer, so most of my chats were gone. Fortunately, after pointing this out, the person who originally sold me the phone seemed to be the only one in the shop who knew how to do the “side by side” transfer and was able to fix it. However, it did mean starting the whole process over again.nnWhile waiting, I was invited to attend an Apple AI class, which was most helpful. Rebecca was great at answering all my questions. If I hadn’t attended, I would have missed out on most of the new features on my phone.nnOverall, it was a disappointing experience. It took far too long, and each advisor seemed to be of varying levels of expertise, which is understandable. However, effective communication could have really sped up the process.nnI was also a bit disappointed with the level of service by the original sales person when it came to explaining the advantages of buying a new phone. I was genuinely questioning if I should just hold onto my iPhone X until I eventually got some explanation after much prompting.

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