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Amazing Grates

  1. London
  2. London Home & Garden

Reviews, get directions and contact details for Amazing Grates

Amazing Grates
"Large showroom with traditional and contemporary mantel piece settings, decorative and high efficiency gas fires, wood burning and multi-fuel stoves, electric fires, bio ethanol fires and fireplace accessories.We are available by appointments outside of our usual opening hours, at your convenience."
Address: 63 High Road East Finchley , London N2, XGL, GB
Phone: 020 8883 9590
State: XGL
City: London
Zip Code: N2

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related searches: fireplace grate inserts, the fireplace studio, fireplace specialist london, fire grates, electric fireplace london, fireplace installation london, fireplace installation, fireplace showrooms
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Reviews
I’ve bought from amazing grates more than once, and been really impressed with their knowledge and skill regarding design and style. This is something that you just don’t get from other suppliers. It’s a personal service, and I’ve always been happy with the ongoing service. I’d highly recommend the store for anyone who is looking for an experienced and knowledgeable seller.
I visited Amazing Grates several months ago to discuss purchasing a fireplace . After two visits and one site visit from Charlotte they never got back to me regarding some of the fireplaces I was interested in . I recently called to express the poor service only to be told I have completely forgotten about this . Two weeks ago I was sent a quote for any old fireplace but not the ones I had shown any interest in . I responded to Charlottes email saying this was not the fireplaces I showed interest in and could you call me to discuss this please . I had no response from Amazing Grates !!! I totally wasted a lot of my time dealing with such a Mikey Mouse company. AVOID this firm !!
I will admit that after reading the reviews I visited Amazing Grates who were one of six I had visited. Amazing Grates was my sixth fireplace store to visit at which time I was still unclear and could not decide or know what was suitable for my living room. Within 15 minutes of being here I knew enough about fire places from Charlotte than I had learnt put together from the five places I had been before coming here. Charlotte found my property on the internet and explained what sort of chimney my home would best suit and alternatives etc. Their quote was over £1000 cheaper than all I had researched and seen, even for the same gas fire. Staff was informative and extremely helpful with no pressure to purchase at all. Mother and Daughter both were so lovely and welcoming in store and during home visit. Off course I purchased a gas fire and ALL service including chimney sweep and fitting was provided. The service and work provided and price was impeccable and the fitting was done to perfection including skill and absolute minimum dust. Materials use to ensure minimal dust and to a very high standard. I cannot fault any part of the process and would recommend this company if you want goods and service well worth the spend. Many people told me not to go to Barnet I live in Harrow as it would be too expensive…but it goes to show that you should see for yourself before letting negative reviews or comments put you off. The staff here know their stuff and are very knowledgable. I felt confident and safe even with the charges no hidden charges which is rare these days. 5* to Amazing Grates. My fireplace is stylish and well worth every penny. I am so pleased and will admit that I have never written a review EVER before and you deserved to be my first
Worse experience of my life! I purchased a brand new fireplace less than a year ago and have had multiple issues with it including a gas leak where it was all labeled as ‘bad luck’! & each time, i had to chase the staff at Amazing Grates for 3-4 weeks for answer/solution! I have left a review 8 months ago and the issue is remains!! Truly frustrating and disappointing!
Please please do not buy from this store unless you wish to waste your time and money!!!! Absolutely The worst experience ever! I wish i had read the previous reviews before purchasing my fireplace from this place!!! I have no idea how they even have any positive reviews must be paid/bought i spent over £6000 on my marble gas fireplace, and the second the money was paid in full all communication has stopped - i am left with a non working brand new fireplace and absolutely no clue on when the missing part will be installed. Truly disappointing! I have been chasing Liz, Charlotte, And Tabitha for over 7 weeks for an answer!!! Extremely frustrating!!
We bought a fireplace from amazing grates in December 2021 & how I wish we had read the reviews prior to purchase . We , like others who have left comments, suffered very poor service. Emails & phone calls went unanswered & fitting dates were changed . When our LPG stove was finally fitted by the lovely Lee they forgot to tell us that they had no gas fitters certified & able to connect this fire. We were out on our own & it took us some weeks before tracking down someone who could help us . We found ourselves bounced between the mother & daughters who run this business & each blamed the other . Our fire was finally connected just before Christmas & we have never had any communication from amazing grates to find out if we were up & running & satisfied with our fire. This at a cost of £7000 !!! I have no idea how they have survived as their customer service is non existent. Not a good look in the age of social media
‘I saw the fireplace……now I’m a Believer’ Obviously, its natural to be sceptical about making a big purchase for the first time. I recently bought a new property and wanted a centrepiece fireplace for the family room, however have no experience and wouldn’t know where to go. On recommendation from a family member I took a huge leap of faith and visited the ‘Amazing Grates’ showroom. Jonathan and Charlotte took time to listen carefully to my needs and showed me what my options were. I was introduced to Lee and Jonny – the fitters so they could guide me on what the process would look like based on the shape and size of my room. The first words that come to mind are professional, knowledgeable, respectful, fast, efficient and available. I can sincerely say that the customer service is exemplary, communication clear, turnaround time quick, even when I requested advice on paintwork for the fire surround, they went the extra mile and sent me the Farrow & Ball paint code. The result is my family room now has a beautiful fireplace which has presence and makes impact, frequently receiving compliments from family and friends. Just in time for Christmas our house feels like a home. I would highly recommend Amazing Grates if you’re on the market for a quality fireplace with exemplary customer service thrown in. I guarantee like me - you will be a believer.
In common with some other reviewers I have found that Amazing Grates are Amazingly Incompetent and have no regard for their customers. I should have smelled a rat when they nearly ordered the wrong fireplace and also insisted that I paid their installer separately from their main invoice. Then their installer took 3 visits over a period of nearly 4 weeks to complete the installation and even then did not sign off the commissioning log or install a new piece of skirting board as agreed. I had to chase them on numerous occasions to even get to this stage and now Liz Elcombe who appears to be the 'manager' has washed her hands of any further involvement. These people do not deserve to be in business and I would not recommend them to my worst enemy.
From the initial site survey to the completed refurbished fireplaces we could not be more pleased with the service we received from Amazing Grates. Not only did they manage to accommodate our unreasonably short deadlines, the quality of the work and the way the team solved some of the tricky issues they encountered were all outstanding. Thank you so much for helping to make our new house a real home.
We bought a multiple fuel stove wood and smokeless fuel from Amazing Grates and have been really, really happy from beginning to end. Liz Elcombe and her team in the showroom seemed to be able to interpret EXACTLY what we wanted and carry it out to the very last detail. Mariusz and his colleague fitted it very efficiently and nothing was too much trouble. I will recommend mend Amazing Grates any time and would be delighted to show off their craftsmanship.
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