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Aldi

  1. Dartford
  2. Dartford Grocery Or Supermarket

Reviews, get directions and contact details for Aldi

Aldi
Address: Dartford DA1 1DN, UK
State: Kent
City: Dartford
Zip Code: DA1 1DN

opening times

Monday: 8:00 AM – 10:00 PM
Tuesday: 8:00 AM – 10:00 PM
Wednesday: 8:00 AM – 10:00 PM
Thursday: 8:00 AM – 10:00 PM
Friday: 8:00 AM – 10:00 PM
Saturday: 8:00 AM – 10:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
Absolutely appalling customer service! This morning I popped into the store to pick some ice cream, I also grabbed two extra items and headed to the self check out till. Absolutely hate the large tills, just simply because I get asked to lift my bags every single time, made to feel like a criminal. I rushed home, as I have a very busy schedule ahead, however I noticed that the ice cream tub was broken. I had to think if I dropped it myself, as I considered just leaving it. However I realised that I didn’t drop it and I must’ve bought it broken without realising, I then saw small plastic bits chipped so I decided to go back to the store and ask for an exchange. I didn’t have the receipt as I didn’t take it from the self check out till, but I was hoping that the two members of staff would perhaps recognise me as I was there 10 minutes ago. I approached the male member of staff who was at the self check out tills about the situation, and he said to head to the till number 2 instead of helping me revolve the issue. I queued up and explained the problem to Theresa at the till 2. Understandably she challenged me about the receipt but I said that I didn’t opt to take it so I didn’t have one on me. She then asked her colleagues via the radio if they had seen me at the self check out tills, and they said no to my surprise! as I am able to recite their conversation about customers giving attitude when not allowed to enter the self checkout zone with the trolleys. I was then asked to stand and wait whilst I am being checked on the cameras.. I don’t know if it was a manager I had to speak with, but he has absolutely no understanding of customer service. I showed him my banking transaction from this morning and he said it’s not enough, he has to see me on the cameras. I was kept waiting for 10-15 minutes made looking like a fool, who’s lying about bloody tub of ice cream!!! I was going to walk out and leave, but I got it for my children, and out of principal I stood there as I knew I was not lying. I know Aldi prices are cheap but does that really need to reflect on customer service??? Not once he said sorry, just simply kept repeating about frozen goods and returns. It was evident that the young man has a very little experience of dealing with customers. I am beyond dissatisfied and disappointed. The management has to change!
Horrible staff, worst Store when it comes to customer service, they need to sack all of them and recruit new staff. EVERY SINGLE STAFF go above and beyond to NOT help customers. Very abrupt and rude. They shout at customers, act like we are in their way. One actually shouted at me and told me to move as she was coming through with a big trolley. Chit chatting on the tills, do NOT take notice of customers. I've had bags chuck at me. Theresa is extremely rude and unhappy. She clearly does not enjoy her job. I've made a formal complaint, reading these reviews shows it all!
This place is great for weekly shopping, but you just have to be aware of the free parking times. It's one of those private parking companies that will send you a ticket with pleasure. It's also linked to the Orchard shopping center which has a number of lovely little stores.
It's the worst experience of my life. The manager and customer service was the worst I had experienced.nAldi don't understand your logic of allowing people to buy up to 12 bottles of your cheap wine but you can't let someone buy 10 packs of nappies for her disabled children. It's insane
Had a enjoyable experience. Had everything i wanted. And cashier was friendly and didnt rush putting my shopping down the belt.
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Aldi map

Directions to Aldi with public transportation

Hanau Bridge 100 meters
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Home Gardens 110 meters
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Fastrack AZ
Home Gardens 130 meters
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Home Gardens 150 meters
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Holy Trinity Church 190 meters
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