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Lidl

  1. Dartford
  2. Dartford Grocery Or Supermarket

Reviews, get directions and contact details for Lidl

Lidl
Address: Instone Rd, Dartford DA1 2AG, UK
Phone: 0800 977 7766
State: Kent
City: Dartford
Zip Code: DA1 2AG

opening times

Monday: 8:00 AM – 10:00 PM
Tuesday: 8:00 AM – 10:00 PM
Wednesday: 8:00 AM – 10:00 PM
Thursday: 8:00 AM – 10:00 PM
Friday: 8:00 AM – 10:00 PM
Saturday: 8:00 AM – 10:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
I understand this location used to be a police station from several years ago before it was left unused and then became a Lidl shop.nI know Lidl as a Dutch shop although German owned so it was a welcome addition to UK and I was the very first customer of the particular one here in Dartford when they opened, I bought their very first sold item.nI have always liked to go there even though it's across the road from Sainsburys, but much smaller.nnThere is parking which isn't big but sufficient I believe and you always have to be a shopper with receipt scanned for your parking approval.nNow they have an access control swing barrier before the shopping floor entrance in addition to the sliding doors, the first sliders at the very outside entrance, you step into a space the access control swing gates then the second slider glass door that opens into the main shop.nnIt's the usual shop layout similar to Aldi as you always find a new arrivals miscellaneous isle or two where you find new items for the week and once they are gone they are gone, but no self service like Aldi.nThey have a bakery which is there as you step in on the first isle right and you get fresh bakes, wines to the last isle far left, cold foods, milk, chicken etc to the rear and sides, home items and expected stuff in the main middle and a marked down section.nAs a foreign owned shop you get certain bespoke items, a cross between Germany and Holland, you often find shortlived deals and bargains and seasonal DIY items too.nThere have been good managers/staffs and the purely malicious ones like Andy, I have had to complain about some treatments received in there, not sure what actions have been taken however but you do get responses and follow up emails to your complains. I did stop attending the shop for a long while due to mistreatment.nnThe shop does what it says on the tin and they have managed to serve the area well, they open till quite late aswell so that's good news
The store is very clean and well laid out staff are rude.nI pointed out that one of my items didn’t scan and she rudely snapped saying are you sure. I was just trying to pay for all my items and make sure that I was honest. I just had gotten off work aswell and I know how difficult customer service is but I would’ve never snapped at a customer for being honest.nThey had just done change over and the lady before was apologetic that I had to wait when swapped over happened.n15/07/25 19:17
The service levels at the store are consistently declining. Despite it being a Saturday morning, they only had three tills open to serve customers. The result was long lines that extended halfway across the store. I waited in the queue for 25 mins.nnFurthermore, the store's lack of concern for health and safety is concerning. They frequently place pallets right in the middle of the lanes, obstructing the path for shopping carts. It’s fine when they are refilling but usually see carts when no staff is around with empty carton boxes.nnThe staff members handle these pallets carelessly, posing a risk to customers' safety. I've had several close calls with them almost running over my toes.nnOn one occasion, I discovered a shelf with chocolate that had visible bite marks from a rodent. I privately informed the manager about it, but he dismissed it and claimed it wasn't a rodent bite. However, the evidence was clear in the pictures I provided. The manager removed the item from the shelf without even expressing gratitude or addressing the issue properly.nnI am a regular customer at this store, relying on it for my weekly shopping needs. However, it's about time they prioritize getting the basics right. While they may offer affordable food, they should also strive to provide a decent customer experience.
Well located store with the car park, unfortunately like most Lidl stores queues are most of the time fairly long with no self checkout tills available if you have one or two items to pay for.nnEdit:nSelf checkout added after refurbishment
The store is quite good, as I can find items here which I can't get in Aldi. Apart from the ridiculous ques to pay, I wasn't reminded to put my car reg in. This resulted in me forgetting, so I am now expecting a fine. Not all of us have great memories.
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