Aire Court Community Unit

Referred here numerous times because was suicidal after a serious injury. First time I was waiting months for an appointment. A relative that was pretty much fine, she didn't want to work and would play the "depressed" card. She got seen to straight away. Was told when I was discharged, I can always phone up when feeling really low and may be a hazard to myself and someone will always call be back to check up on me. last 2 times I rang, I never got a call back and I was an absolute mess. I rang back up last time after waiting 4hrs and to be told I'm no longer under their care. That didn't doe any good. Was sat at home having an episode waiting for a phone call that wasn't even going to happen. Absolutely disgusting.

Terrible service! No organisation skills whatsoever. They do not return calls and don't even inform you if you have a visitation appointment cancelled. You can go from intense support through the crises team one minute, to three weeks of absolutely nothing at all? Where is the logic in that? Right back down to square one again. You can't even get to see Dr. Roy? When an adult with mental health has young children and is in need of support, there should be better support available. Some people suffer from mental health after having children and need all the support they can get, but this unfortunately isn't the case. Safeguarding children is extremely important, they must be kept safe, but safeguarding vulnerable parents is also neccessary. All too often, this gets forgotten and instead, all the focus goes on the children. There are many good parents out there finding it difficult living with mental health issues and being unfairly judged by many. Out of hours crises advise you to make a cup of tea and relax in a warm bath? Not helpful in most cases. Aire Court appears to have numerous negative feedback ratings which speaks for itself. Poor service......needs to be more supportive!

Absolutely disgusting service, they could not care less. I just get past from pillar to post, never let me know what is happening with my care and don't inform me when my key workers leave. I have been ringing for 2 weeks daily now and just get told we will email someone to ring you back and it never happens. They are fully aware that I am suicidal and have had many attempts already this year, just to be left with nothing. All I have been offered is the crisis teams number who are absolutely useless and don't ring you back either. Please if you are struggling DO NOT USE THIS SERVICE, I am now much worse off thanks to the lack of help from these people.

Don't bother, they're a waste of time. Don't care about their patients. Keep sending referrals in from my doctor, and they keep discharging me. So unfair, it needs shutting down. Don't know why? They're there in the first place

I'd put a 0 if i could. Been with them for over a year and haven't heard from them in 8 months. Several calls to them, emails, even complaint and letter from GP, nothing. Doesn't matter suicidal or not, they do not care. Doctor Melba is also so cold and makes appointments hard. Disgusting.

Extremely professional and understanding. Medical staff have done a good job and little problems that could become complaints are usually dealt with. This was as a user for more than one service. Unlike the rest the Leeds York mental health services NHS trust, staff are directly contactable and don’t mind being contacted directly by email. Don’t have to go through the useless PALs liability buffer like every other service in the trust. Simpler and faster and probably cheaper too. An example to the rest of the trust.

This service is not the answer to helping mental health issues. Anyone who is referred to this service, I urge you to check if any other option is open to you. I constantly nagged at this service to help me with my mental health after being discharged from a mother and baby unit. I was repeatedly ignored, rejected and made to feel isolated. I literally had to appeal to my local mp to try and get a meds review and a diagnosis as I knew I had something else more underlying and so did those closest to me. Even the mp getting involved didn't seem to make them put any effort into listening to me. I kept telling them something was very wrong with me only to be told it was most likely caused by my ocd and that they don't diagnose there, despite having psychiatrists within the building. I had to go private in the end and my parents spent £300 only to be told within a private 1 hour consultation that I have moderate depressive disorder and borderline personality disorder alongside my ocd, which I suspected all along. Months and months I was made to suffer prior to this because aire court wouldn't listen and diagnose me properly. Turns out I haven't even been on the right amount of medication and should have been taking another form of medication alongside my current one. Its really a concern how this establishment is failing so many vulnerable people

The worse place ever to get help I visited months ago they was meant to get back to me months ago with a plan because of my mental health as I was on the urge of really bad decisions in my life, they was meant to ring me in 2 week, 4 week later they rung me with still no plan and trying to get a plan sorted, then rung again another 3/4 week later to tell me they still don’t have a plan and that they will ring me in a week and still haven’t heard from them since and it’s been weeks, they said if I get worse to ring the crisis team which I have done before and they told me to have a cup of tea and told me I won’t do what I say I’m gunna do. I would highly not recommend this place, don’t get me wrong the person I spoke to was very polite, but they are not one bit bothered about peoples mental health so I wouldn’t waste your time

Awful mental health service who didn't help me when I was feeling suicidal. I was passed to them over a year ago when I ended up in A&E. My Cpn was unempathetic and unhelpful telling me that 'the doctors will stop treating me if I don't keep taking the medication.' I struggled with severe side effects that incapacitated me. The consultant psychiatrist refused to see me. Many times I called them and no one answered and my calls weren't returned.

Was passed onto this service because mother and baby couldn't support me anymore as my son got too old. I went from having one phone call every week to suddenly having 2 different people introduced to me and then phone calls take down to once every 3 weeks with no explanation. Seen the psychiatrist twice in about 18 months. I've proper had enough it's an absolute joke of a place... Avoid if you can.