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Abbey Dental Practice

  1. London
  2. London Dentists

Reviews, get directions and contact details for Abbey Dental Practice

Address: 224 Whitechapel Road Shadwell , London E1 1BJ, XGL, GB
Phone: 020 7247 0964
State: XGL
City: London
Zip Code: E1 1BJ

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Reviews
The receptionist was rude and need to be trained in customer service. Disgrace to the practice and they make up the rule as they please. I called 2 hours before my appointment because I was just tested positive for Covid. I was told that I missed an appointment which I called in to cancel in December 2023 due to sickness and according to them another appointment in 2017! Bear in mind I have been with this practice for over 10 years so 3 times in 10 years…..hmmmm! Therefore they will be removing me from the list. This is ridiculous and I will be addressing this by reporting this to NHS England.
Extremely rude receptionist with an incredibly condescending tone, called in and went in, in person to make a simple query but not only are they incredibly unhelpful they deliver their responses in a very rude tone. Huge lacking in basic customer service skills, the patronising tone is not needed at all. Safe to say first impressions is not great at this place.
I had a great experience at Abbey Dental. The staff at the reception was friendly, the facility was clean, and the service was excellent. The dentist Alice was thorough and took the time to address all my concerns. Her assistant Shelina was very great too. I highly recommend them for their professional and caring approach to dental care.
I went to the dentist recently and was really happy with the service provided by Dr Samiyah, she’s always friendly , professional and informative. I felt comfortable throughout the experience and all the treatment was explained thoroughly so I could make an informed decision regarding my treatment. Thank you !!
Yesterday morning I found myself in great need of an emergency dentist and it was arranged via NHS 111 for me to go to Abbey Dental. From the moment I entered, I was totally put at ease and was aware of the competence and kindness of all of the staff with whom I came into contact. I was seen very quickly by a pleasant young man named Kieran who kept me updated throughout the entire time and explained any/everything to me to enable me to go forward with a plan with my regular dentist. Bless him as he was working a 12 hour shift and the sun was shining outside, but Kieran was kind and didn’t let it phase him. I cannot thank the staff enough as I am now taking the appropriate antibiotics and the ball is in play for which I am eternally grateful. A marvellous experience
Swing and a miss. Have found them to be a bit flippant about recommending treatment and vague about recommendations, which meant I had to rebook a further check up to then request treatment and pay for it. Then one minute the treatment is a filling the next it's going to be a sealant of some sort. With good intentions she tried to fix a chip in one of my front teeth with some sort of paste and was happy for me to leave the building with teeth that were completely uneven and aesthetically ridiculous. She then got quite defensive and very dismissive when I reentered the room and asked her to undo the botched job, making it quite uncomfortable to ask her to remove it all properly. When she'd got most of it off I was then ignored like a kid pretending not to see someone in the room as I stood up. I then spent the rest of the day trying to chip the remainder of whatever it was off my teeth after leaving which incidentally has resulted in another small chip. So thanks for that MJ. Couldn't fault the first few visits to Abbey Dental but after the past couple times wouldn't recommend.
I’m really scared to go see dentist, so I’ve been putting off getting a very lose tooth pulled out that has been getting infected. I was referred by 111 as an emergency appt. The ladies were wonderful I did not feel a thing and they made me feel very comfortable. Thank you
Great service. Was referred here after calling 111 at 1am on Friday in excruciating pain due to a filling that worked lose. This practice called me the following morning and swiftly booked me in. The reception staff were very friendly and the dentist I saw quickly fixed the issue, clearly explaining everything and constantly checking I was ok with no pain or discomfort. Very professional and I’ll definitely come back and use these as my regular dentist from now on.
A very big Thank you to Dr. Kiran, the dental nurse and the receptionist who worked on the 9/03/2024. Thank you for giving me such a great relieve with my unbearable tooth pain. You did your very best and I went home pain free.Thank you so much and God bless you.
I went in for a tooth extraction, I was seen by Dr Samiyah and assistant Habib. Very nervous about the injections and how painful it might be. The doctor was very kind explained everything and my tooth was out in about five minutes with very little pain. Very experienced and knowledgeable dentist. I thank you
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