A.T.M Royal Bank of Scotland

Reviews, get directions and contact details for A.T.M Royal Bank of Scotland

"Welcome to NatWest Wrexham. We offer a wide range of personal banking products that include bank accounts, mortgages, credit cards, loans and more. Alongside our extensive range of banking services, we offer businesses specialist sector knowledge in areas such as manufacturing and technology, as well as access to specialist entrepreneurial support. We champion potential and seek to create a better future. Visit our branch where our staff are ready to help you with any banking queries you may have, or you can find out more by visiting our website. Tomorrow begins today."

Address: 13 Lord St, Wrexham LL11 1LH, UK

State: Wrexham

City: Wrexham

Zip Code: LL11 1LH

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Reviews

Had very good service on a Saturday from Andrew possibly manager - who I think was from another branch, and another staff member who’s name I didn’t note - sorry - they couldn’t have been more helpful. So a shout out to them.

To be fair, I found the staff to be ok and quite polite. The bank setup however is quite tragic, loads of machines to use but only 2 members of staff in a busy environment. Gone are the typical cash desks, instead you have a lady at a desk helping you to discuss your issues right in front of a very interested queue that has heard every word. After a small wander about you come across another lady standing in front of the most insecure excuse of a cash desk I've ever seen, who is clearly reluctant to actually give you something called...wait for it........your own money.

Went to pay some cash in today but not possible on a Saturday for some reason???? Thankfully Lloyd's bank round the corner is much better

Every time I need to take out cash from my account its a battle. Want more than your card limit? Yeah not happening. Want to take out the money on a Saturday? We don't do cash on Saturday. A BANK THAT DOESN'T DO CASH, that's like telling people at Tesco they can't buy bread because it's a weekend. The opening hours are awful too, work 9-5 well they are open 930-430 so you can't get there before or after work. Work long hours? Guess you're out of luck. Live or work anywhere other than the town centre? Good luck getting to the branch. Its pathetic.

One star is generous. Service was poor before covid. If you are not of the digital age, the staff are rude and unhelpful. If you have a disability which isn’t obvious, go to another bank. The staff at the door are obnoxious and arrogant and have reduced customers to tears. They need to get rid of the manager and recruit decent staff instead of basically bouncers on the door who don’t understand the concept of customer service. Having 27 years experience in banking, the service there is truly shocking beyond belief. I’m disgusted with the way my family have been treated recently and have to question their recruitment processes, how have these individuals secured positions in customer service roles when they clearly have no professionalism, empathy and kindness for their customers?

Someone told me Wrexham Branch had closed. However, surprised to see it is still open. I live in Wrexham, but go to Telford Branch. The service at Telford is first-class and staff very pleasant and helpful. In fairness, Wrexham Branch used to be like that too. I haven’t used Wrexham for a few years because it was going further and further down hill. Amazed that Nat West have closed so many good branches, yet Wrexham remains open!

There’s usually not enough staff, and long queues. The person who was assigned to help me with online banking didn’t even know how to use it them self. They can be helpful if they actually know what they’re doing. It’s very clean and tidy, with a pleasant atmosphere.

I would give no stars if I could, staff are so rude!! Who are they to tell me that paying my credit card bill in store is not essential! I'm to set up a standing order! I dont want to set up a bloody standing order! I want to come in branch once a month  pay my bill and leave, Im happy to wait in the queue and never complain, but the man on the door is so rude! There is a sign on the door saying that if customers use abusive behaviour we will be asked to leave but its ok for staff to talk to us like that! If I didnt pay my bill they soon be on my back to get into store to pay it! Do they not want a job! If we all went online they literally would not have a job! I will be changing banks as this happens every month!

I have been there all last week and the bank manager just can't be bothered to help I was on.the phone to head office for 2 hours and then the bank manager got me a form to fill which took him a minute to get but he made waste 2 hours of my time then he said I have to go outside.to fill it in when clearly there was people in the bank filling in forms I think the manager needs re training I have reported this to head office but still waiting stay clear of this bank since then I went to Halifax very polite staff great manage and are to help you natwest needs 0 feedback they are just there for the wages not to help

Closed my account because of a clerk error on their side. They didn’t contact me to notify. I had to find out the hard way and then only after multiple phone calls to HQ. Still had to come into the Branch. They weren’t sorry or tried to fix my problem. So now I will never go and do my business with NatWest ever again. I am really surprised how unhelpful they become when there is a problem.

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A.T.M Royal Bank of Scotland

Reviews, get directions and contact details for A.T.M Royal Bank of Scotland

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