Gemini Accident Repair Macclesfield

The Macclesfield garage pulled out the stops to return our car before the Christmas break which we were very grateful for. The pick-up and return drivers did a great job as well. Very pleased with the repair.....garage gave a good description of what needed to be done. Excellent service all round.

Regrettably, we are still waiting for the return of our car, which we were told would be back 10 days ago, having gone in some considerable time before that. We have had to resort to calling daily or more for updates, but have been told different and conflicting things each time. This morning we were told that the work was being completed 'today or tomorrow', and would be QA'd tomorrow for return tomorrow. This afternoon we are told that a part is 'on order' and may come in next Tuesday, leaving an open question as to when we might ever see our car again. Gemini ARC seem to have a total disregard for the urgency of doing anything, and a casual insouciance about providing useful, accurate info. In the interim, we are left without a car but - more importantly - without any way of knowing when we might actually get it back and thus no way of making useful alternative arrangements in the meantime. If unlike us you have a choice about who to use, I can only recommend you look elsewhere, unless you are prepared to be without your car for a prolonged, ever-extended, and wholly uncertain period.Service: Body & Trim

Bumper wasn’t fitted too well the first time but it had a great 12 month guarantee on it so I was able to go back and get a new one fitted. Great service from everyone at the garage. Went above and beyond to redeem the faulty first fit. Will definitely be back if I need anything else doing!

I can't thank Gemini enough they kept me updated every day , they have done amazing job on my car, so welcoming when l arrive to collect my car, talked me through on the work that has been completed, I took my car to other garage and l had one problem with it a rattles underneath, not other garge has sorted it, my car didn't go in for this reason but they rang me and told me about, now its been booked in for Further repair on this situation , my car was very clean l when l got it back , A**** work indeedService: Body & Trim

If you want a proper job avoid at all costs. Absolute cowboys. All the car needed was a new bumper. Took them 3 attempts and in the end my insurer sent the car elsewhere to get fixed properly. The colour match was shocking and sprayed in 2 stages not 3 which is required for the special paint colour of the car. Loads of imperfections in the paintwork. Shocking panel gaps. Each time Gemini accepted it was a poor job but just tried to patch it up instead of do a proper job. Shocking! Insurance company investigating whether to continue to send cars there for repair.

Gemini repair centre was great. Collected my car, repaired, cleaned and returned to my home within the timeframe they gave. All staff extremely helpful and polite. Definitely recommend them .

What an absolute asset the guys at Macclesfield are to Gemini! From day 1 my car was taken for repair would never of thought I would see it again. I walked in to collect my car, couldn’t believe the standard of repair, immaculate like brand new again, without a doubt if your insurance asks you if you have a local repair shop near to you say Yes!! I would even travel out of town to take my car back here. One very happy customer. Thank you again Gemini Macclesfield.

Absolute nightmare to get to speak to anyone here! Sorry but no excuse for not answering calls when they leave you a message saying "urgent, please call back"! Held on for 20 minutes on four separate occasions.Service: Painting

Great service and so pleased with the finished job on my poor bashed in car. Special thanks to Carla, a real gem in helping get the car back on time, I can't praise her highly enough.

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