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William Harvey Hospital: Accident and Emergency

  1. Ashford
  2. Ashford

Reviews, get directions and contact details for William Harvey Hospital: Accident and Emergency

William Harvey Hospital: Accident and Emergency
Address: Kennington Rd, Willesborough, Ashford TN24 0LZ, UK
Phone: 01233 633331
State: Kent
City: Ashford
Zip Code: TN24 0LZ

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
I badly sprained my ankle went to A&E and got directed at the door to go to Dept D. I was seen in dept D within 20mins and sent for an xray where the xray chap was waiting for me. Back to dept D 15 mins and had the results. What an excellent fault free experience. Although not one I want to repeat anytime soon the care was quick and efficient. Couldn’t fault any of it. Very impressed.
Formal Complaint Regarding Inappropriate Behaviour by Two Nurses at A&E Paediatric DepartmentnnDear Sir/Madam,nnI am writing to formally raise a serious concern regarding the treatment my 8-year-old son and I received at your hospital's A&E Paediatric Department. We arrived at the hospital on 18/07/2025 at around 9:00 PM, and the incident in question took place on 19/07/2025 between approximately 1:00 AM and 1:30 AM.nnWe came to the hospital because a fish hook had become embedded in my son's arm. From the reception staff to the doctor who performed the operation, everyone we encountered was extremely professional, kind, and supportive. Unfortunately, I cannot say the same for the two nurses who administered my son's tetanus injections after the procedure.nnHere is exactly what happened:nnAfter the operation, we were called from the waiting room by two nurses. They asked my son to lie down on the first stretcher near the entrance. They told us they would administer the tetanus vaccine in both thighs at the same time. To help distract my son and reduce his anxiety, I opened a video on my phone and tried to engage him in conversation so he wouldn't see the injections.nnThe nurses then began counting—“1, 2, 3”—and simultaneously injected both thighs in a very abrupt and harsh manner. They pushed the syringes extremely quickly, which caused my son to burst into tears, sobbing and saying, “You're hurting me so much!” It was a heartbreaking moment. Despite being in shock, I focused on calming and comforting my son, trying not to escalate the situation in front of him.nnAfter the injections, one of the nurses threw the vaccine record papers onto the stretcher where my son was still lying and tossed the box of antibiotics in front of me, saying in a cold and rude tone, “Take this for 1 week, 3 times a day, keep it in the fridge,” then added, “You can give him the first dose now if you want.” Immediately after, both nurses walked away without offering any further explanation or support. No one told us how long we needed to wait or if we were allowed to leave.nnWe waited another 10 minutes, and no one came to check on us. Eventually, I approached their desk and asked if we could leave. They responded, “Yes, you can go. No need to wait,” without even making eye contact. The look on one of the nurses' faces as she spoke to me is difficult to describe—it was deeply upsetting.nnIn the distress of the moment, I unfortunately did not ask for their names. However, I can describe them as follows:nnOne was a blonde woman, approximately 155 cm tall.nnThe other was around 50 years old, overweight, with reddish hair.nnI have lived in the UK for 8 years and have visited many hospitals for my son’s health issues. I have never experienced such unprofessional, aggressive, and what felt like discriminatory behaviour before. It left me deeply shocked and saddened.nnI request that this matter be investigated thoroughly, and that appropriate actions be taken to ensure no other child or parent is subjected to such behaviour in the future.
I will say previous visits have been great the staff very attentive. However the app was very incorrect saying 2 hour wait...I arrived at 2am and there was 3 people in Majors I was seen at 6.45am. staff came on shift and I watched a nurse on her phone for around 40 mins now I'm not saying they shouldn't have a break but not after 10 mins of chin wagging with other staff and just starting work. The conversations behind the desk were not professional.
I had to take my partner here on Sunday evening due to complications after her pregnancy. we were initially seen quite quickly then due to incompetent reception writing down she had a c-section in her admission forms, the doctor who wanted to see her was looking in wards in the William Harvey itself as that's where patients are admitted who've had a c-section so we were delayed a full assessment because of this absolute blunder.
The worst run A&E I've ever been too. Initially triage was good. Then you get held in Major Assessment for hours. So sad to see very ill Elderly and injured patients having to sit in chairs all night, collapsing on the floors. Patients that needed to be seen by Doctors, held waiting for up to 23 hours then dismissed without due care. This hospital needs decent management the poor nursing staff have their hands tied. Departments that should have been open were empty, closed over night. Patients held in corridors. Ambulance crew getting blankets as nurses just trying to tread water! Very poor care.
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William Harvey Hospital: Accident and Emergency map

Directions to William Harvey Hospital: Accident and Emergency with public transportation

William Harvey Hospital 200 meters
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Yeoman Gardens 470 meters
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Yeoman Gardens 490 meters
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