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Reviews, get directions and contact details for Wigan North Western

Wigan North Western
Address: Wigan North Western Station, Wallgate, Wigan WN1 1BJ, UK
State: Greater Manchester
City: Wigan
Zip Code: WN1 1BJ


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Reviews
This was a fantastic station for both arrival and departure, with appropriately sized platforms for the trains! The design is well organized through the shelter leading into the station's subway, with signs helping direct around and departure boards showing all services. Times are kept up to date, waiting room is spacious and cleanliness had been maintained!
A wonderful well kept and pristine station...with lovely staff ... Thank you so much to Yvonne who helped me n mum get up to the platform nYour kindness is greatly appreciated and tribute to the ticket staff and the station in general
It's not the best train station around, but it doesn't necessarily have to be, as it isn't in the populous city centre of Liverpool, and doesn't see much traffic - hence it still serves it's purpose. I had an okay time/experience here. My main issue, however, is tied to certain inconveniences I experienced here, the main one being a lack of power outlets for customer use. My phone was almost dead and I desperately needed to charge, but there are hardly any power outlets around, unlike some other train stations.
Frequently I have to go to London and when I do I try to ensure that I use Wigan North Western Station. When I go to London the reason I go to Wigan is because you can park your car there so if you come back late at night you can just drive home. It’s something I’ve been doing since 2002. Every single time I go there, the staff are incredibly helpful but last week they went above and beyond the call of duty.nnLet me explain. I parked my car at Wigan North Western Station on the afternoon of Thursday 26th June 2025 and I was booked on a direct train to London that afternoon. I had a course in London the following day and was due to stay overnight at a hotel in London. Due to a derailment at Milton Keynes all trains going south from Wigan were cancelled. There was absolutely nothing the staff could possibly have done about that.nnThe staff at Wigan were wonderful and gave all those going to London two choices. Our tickets would be valid for Friday if we chose to travel the following day or we could take an alternative route. The alternative route was to walk across the road to Wigan Wallgate station. Then go to Manchester Victoria, from then on we were to get the Newcastle train to Leeds. From Leeds we were to get the train to London. The latter trains were run by LNER. A very nice member of staff at Wigan Wallgate printed off a train itinerary for me which I kept.nnAs the ticket inspectors came round I showed my tickets and the itinerary and I got out my wallet to pay an extra fee. I was expecting to pay an extra fee as I was travelling with a different company however all conductors said there was no extra charge.nnI got a place to sit on each train. Each train was very clean and very comfortable. All in all I would say it was a very good experience with a very high level of service.nnWould I use Wigan station again? Of course.nWere they worth the money? Of course.nWould I recommend them to someone else? Of course. They could have said “Not our problem mate you pay up” and I wouldn’t have batted an eyelid but they didn’t.nnThat is the highest level of customer service and long may it continue. Well done the staff at Wigan North Western!
Accurate information and notifications. Staff helpful and supportive. Clean environment with nice toilets. The only issue was the connecting train that delayed.
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